Utilities in <u>Banff

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Your Complete Guide to Utilities in Banff

Are you moving and want to know more about Banff? Our utilities guide to Banff is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Banff water and sewerage. Keep reading to learn everything about utilities in Banff.

About Banff, Aberdeenshire

Banff AB45 has a population of 4,082 and is located in the county of Aberdeenshire. Aberdeenshire has a population of 261,470 people.

Who supplies my water in Banff?

Banff water utilities are supplied by Scottish Water. Below are the main phone numbers for Scottish Water:

How to get in touch with the water supplier in Banff

Calling a phone number for Scottish Water is one of many contact methods to deal with your Banff water issues.

In the table below we have listed the main phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water phone number Scottish Water Emergency phone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, by composing a letter or sending an email. You can even send your message through the Scottish Water website.

Customer that want to post a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you should use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Cost of water in Banff

Water bill in Banff

Water rates in Banff are based on if your home has a water meter or not. It's easy to find out if your Banff water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Banff water rates will have a meter number listed on their water bills.

Metered Customers in Banff

Customers that have a water meter at their Banff property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges cover the consumption at your Banff home.

Unmetered Customers in Banff

Customers that don't have a water meter at their Banff home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Banff home.

As an unmetered customer, the rate you pay for water in Banff will be based on the rateable value of your home. The rateable value of your Banff water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, having a water meter installed at your Banff may save you money.

Customers with large households are unlikely to see any savings by installing a water meter.

How do I pay my Banff water bill?

First of all, you will need to register with Scottish Water. Once you've registered an account with Scottish Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Banff bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Banff?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Banff AB45, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Banff Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Banff have about their water supply.

Frequently Asked Questions About Water in Banff

Is the tap water in Banff safe to drink?

Yes! The tap water is safe to drink in Banff. You can rest assured that Banff water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Banff water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Banff water to make it drinkable.

Where does the water in Banff come from?

There are three main sources of water that supply Banff:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Banff

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Banff is fewer than 60ppm, that means the water hardness in in Banff is rated as soft water.

What does this mean?

The clean water supply to your home in Banff contains low levels of minerals that cause hard water. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. There should also be less limescale in your appliances which extends their lifespan.

Selectra recommends

You shouldn't need to use a water softener at your home in Banff.

Banff No Water

If there isn't any running water in your Banff home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Banff.

If there is no water at your Banff home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Banff.

If you don't have any cold water, not even a trickle, contact Scottish Water for advice. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Scottish Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Scottish Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Banff water leak or flooding

Banff water problems can include anything from flooding or a leak, to a burst water main in your Banff home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Banff property, you need to do one of the following as quickly as you can:

  1. Contact Scottish Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the Scottish Water website and fill out the online form.

Why does the water in Banff taste strange?

If you find the taste or smell is different with your Banff water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Banff water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Banff water.

If you have questions about your water's taste, smell, or appearance, you can speak to Scottish Water using the contact information above.

Internet in Banff AB45

Banffinternet connected globe

The speed of your broadband connection at your Banff home depends on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Which provider you have

Test your internet speed and see how it compares to the average internet speed in Banff with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Banff Average Download Speed Banff Average Upload Speed
38.00 Mbps 8.00 Mbps
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The internet connection type you have can affect your download and upload speed in Banff. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas it's the only type of internet connection available.

Things to consider when choosing an internet provider in Banff?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet can be unnerving. To ease the pressure, we've listed the four important points worth considering before choosing an internet provider in Banff.

Availability

The first thing to consider whilst choosing an internet provider in Banff is the issue of availability. The majority of homes in Banff can take advantage of fibre or 'superfast' connections, customers who live in a rural location could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest networks when building new homes.

Type of connection

What are the different types of connection in Banff?

  • Fibre broadband
    • This is the fastest available internet connection in Banff
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Banff homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Banff.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Banff.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Banff broadband value for money

Banff broadband bill

You also need to consider the price you pay for broadband in Banff. You will see many broadband providers are offering a low priced offer especially for new customers, but the price can quickly increase. It's important to read the terms and conditions of the deal when you sign up for a internet service in Banff. Some providers will raise the price even before your contract has finished. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Banff Broadband Reliability

The reliability of broadband in Banff also needs consideration, with many people working from home on a part-time or full-time basis, we need to have a reliable internet connection to stay in touch with work can be extremely important.

Then in our freetime we're watching movies online or gaming online meaning without an internet connection that's reliable at your Banff home is going to be important.

Banff broadband technical support

Finally, the technical support for your Banff internet connection is of utmost importance. You might never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them then having solid customer service that is able to solve your issue efficiently and quickly is definitely something worth considering when you choose a broadband provider in Banff.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Banff have about broadband internet.

Broadband Internet FAQs

What's the average broadband speed in Banff?

The average internet speed in Banff is:

Banff Average Download Speed Banff Average Upload Speed
38.00 Mbps 8.00 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Banff, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Banff property. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of homes in the UK .

What broadband speed do I need?

That would depend on what kind of internet user you are. Take a look at this table for a rough guide to which speed you should choose for a broadband service in Banff.

Usual Internet habits Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

What's the telephone area code for Banff

Corded telephone area code Banff

The telephone dialling code, sometimes called the area code, for Banff is 01261. When making a call to someone in Banff, and you are in a different area, you will need to add 01261 before the number you're trying to call.

How much does an 01261 Banff call cost?

If you have calls included with your mobile or landline tariff, the cost of the call will probably be included in that tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are uncertain whether you have a plan that includes calls, please check with your provider before calling so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Banff

People living in Banff are free to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the electricity and gas will always be maintained and supplied by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Banff home to the gas network and electricity grid.

Most of the time you won't need to speak to the Banff distribution network operator, but should you ever need to, you can quickly find out which DNO covers Banff right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Banff

The electricity distribution network operator for Banff is SGN. You can find the SGN contact details in the table below:

SGN Contact Information
General Enquiries 0800 912 1700
Emergencies 0800 111 999
Email customer@sgn.co.uk
Website https://www.sgn.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Banff

There are no power plants within a 10 mile radius of Banff.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Near Banff

You might be wondering which municipalities are within reach of Banff, we've found the five nearest towns and cities to Banff.

Closest five municipalities to Banff
Municipality Distance from Banff
Rothiemay 9.55 miles
Rhynie 9.55 miles
Lumsden 9.55 miles
Kennethmont 9.55 miles
Glass 9.55 miles