Utilities in <u>Blackburn

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Your Complete Guide to Utilities in Blackburn

If you've moved and have questions about Blackburn? Our utilities guide to Blackburn is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Blackburn water and sewerage. Keep reading to learn everything about utilities in Blackburn.

About Blackburn, Aberdeenshire

Blackburn AB21 has a population of 117,963 and is located in the county of Aberdeenshire. Aberdeenshire has a population of 261,470 people.

Who supplies my water in Blackburn?

Blackburn water services are supplied by Scottish Water. Below are the main phone numbers for Scottish Water:

How to get in touch with the water supplier in Blackburn

Ringing a contact number for Scottish Water is just one method of contact to deal with your Blackburn water issues.

In the table below you will find the phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, you have the choice of posting a letter or sending an email. You can also submit your request on the Scottish Water website.

If you prefer to send a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you must use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Water rates in Blackburn

Water bill in Blackburn

Water rates in Blackburn depend on whether your home has a water meter or not. You can easily find out whether your Blackburn water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Blackburn water rates will have a meter number listed on their water bills.

Metered Customers in Blackburn

Customers that have a water meter at their Blackburn home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges cover the consumption at your Blackburn home.

Unmetered Customers in Blackburn

Customers that don't have a water meter at their Blackburn home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Blackburn home.

As an unmetered customer, the rate you pay for water in Blackburn will be based on the rateable value of your home. The rateable value of your Blackburn water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, having a water meter installed at your Blackburn could be cheaper.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How do I pay my Blackburn water bill?

First, you must sign up and register with Scottish Water. Once you've registered an account with Scottish Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Blackburn bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Blackburn?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Blackburn AB21, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Blackburn Water Frequently Asked Questions

Below we have answered some common questions that customers in Blackburn have about their water supply.

Frequently Asked Questions About Water in Blackburn

Is water from the tap in Blackburn safe to drink?

Yes! The tap water is safe to drink in Blackburn. You can rest assured that Blackburn water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Blackburn water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Blackburn water to make it drinkable.

Where does the water in Blackburn come from?

There are three main sources of water that supply Blackburn:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Blackburn

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Blackburn is less than 60ppm, that makes the water hardness in in Blackburn is rated as soft water.

What does this mean?

The clean water supply to your home in Blackburn contains just trace amounts of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances which extends their lifespan.

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Water softener isn't needed at your home in Blackburn.

Blackburn No Water

If there isn't any running water in your Blackburn home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Blackburn.

If there is no water at your Blackburn home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Blackburn.

If there is no cold water, not even a trickle, contact Scottish Water for advice. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Scottish Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Blackburn water leak or flooding

Blackburn water problems can include anything from flooding or a leak, to a burst water main in your Blackburn home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Blackburn property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Scottish Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the Scottish Water website and fill in the form to report the problem.

Why does the water in Blackburn taste strange?

If you detect a difference in smell or taste of your Blackburn water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Blackburn water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Blackburn water.

If you have questions about your water's taste, smell, or appearance, you can speak to Scottish Water on the contact details above.

Broadband in Blackburn AB21

Blackburninternet connected globe

The speed of your broadband connection at your Blackburn home can vary depending on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test the speed of your connection and see if it matches the average connection speed for Blackburn with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Blackburn Average Download Speed Blackburn Average Upload Speed
49.30 Mbps 13.40 Mbps
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The type of internet connection you have can affect your download and upload speed in Blackburn. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK this type of connection is the only one available.

Things to consider when searching for a broadband provider in Blackburn?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet could feel daunting. Worry not, let's take a look at the top four points worth considering before searching for a broadband provider in Blackburn.

Availability

The first thing you need to think about when searching for a broadband provider in Blackburn is the availability. Whilst many homes in Blackburn should have access to fibre or 'superfast' broadband connections, customers who live in a rural location may have limited access to the type of connection.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Blackburn?

  • Fibre broadband
    • This is the fastest type of connection you can get in Blackburn
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Blackburn homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Blackburn.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Blackburn.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Blackburn broadband value for money

Blackburn broadband bill

You also need to consider the monthly cost of broadband in Blackburn. There are many providers offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. You should always look in the small print of the offer before you commit to a internet service in Blackburn. Some providers will raise the price even during the initial contract period. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Blackburn Broadband Reliability

The reliability of the broadband connection is in Blackburn should also be considered, with many people working from home on a part-time or full-time basis, having a reliable internet connection to do your work can be extremely important.

When we're relaxing we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Blackburn home is going to be important.

Blackburn broadband customer support

Finally, the customer service of your Blackburn internet connection is really important. Hopefully you shouldn't have to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that can deal with your problem in a fast and efficient manner is a strong plus when selecting an internet provider in Blackburn.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Blackburn have about broadband internet.

Broadband Frequently Asked Questions

Is the internet fast in Blackburn?

The average internet speed in Blackburn is:

Blackburn Average Download Speed Blackburn Average Upload Speed
49.30 Mbps 13.40 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Blackburn, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Blackburn home. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of UK home .

How fast internet should my internet be?

It really does depend on what you will be using the internet for. Take a look at this table for a general idea what sort of download speed you should choose for a broadband service in Blackburn.

Main internet uses Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the telephone area code for Blackburn

Corded telephone area code Blackburn

The landline area code, sometimes called the dialling code, for Blackburn is 01224. If you call someone in Blackburn, and you are in a different area, you must add 01224 to the number you'd like to call.

How much does an 01224 Blackburn call cost?

If you have calls included with your mobile or landline tariff, the phone call will probably be included as part of your tariff. If you don't have an included calls tariff, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you don't know whether you have a plan that includes calls, you should ask your provider before you make the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Electricity and Gas in Blackburn

Residents of Blackburn are able to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the gas and electricity is going to be supplied and maintained by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Blackburn home to the gas network and electricity grid.

More often than not you will never need to ever contact the Blackburn distribution network operator, but if you do, you can quickly find out which DNO covers Blackburn below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Blackburn

The electricity distribution network operator for Blackburn is SGN. You can find the SGN contact details in the table below:

SGN Contact Information
General Enquiries 0800 912 1700
Emergencies 0800 111 999
Email customer@sgn.co.uk
Website https://www.sgn.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Blackburn

There are no power plants within a 10 mile radius of Blackburn.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Municipalities Near Blackburn

If you've ever wondered which municipalities are nearby Blackburn, in the below table you will find the five nearest towns and cities to Blackburn.