Utilities in <u>Bucksburn

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Your Complete Guide to Utilities in Bucksburn

If you just moved and have some questions about Bucksburn? Our complete guide to utilities in Bucksburn is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Bucksburn water and sewerage. Keep reading to learn everything about utilities in Bucksburn.

About Bucksburn, Aberdeenshire

Bucksburn AB21 has a population of 8,131 and is located in the county of Aberdeenshire. Aberdeenshire has a population of 261,470 people.

Who supplies my water in Bucksburn?

Bucksburn water services are supplied by Scottish Water. Below are the main phone numbers for Scottish Water:

Getting in touch with your water supplier for Bucksburn

Ringing a contact number for Scottish Water is one of many options to discuss your Bucksburn water issues.

In the table below you will find the contact numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also get in touch with Scottish Water, either by email or with a letter in the post. You can even send your message through the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you must use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Water rates in Bucksburn

Water bill in Bucksburn

Water rates in Bucksburn depend on whether your home has a water meter or not. You can easily check if your Bucksburn water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Bucksburn water rates will have a meter number listed on their water bills.

Metered Customers in Bucksburn

Customers that have a water meter at their Bucksburn house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your Bucksburn home.

Unmetered Customers in Bucksburn

Customers that don't have a water meter at their Bucksburn home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Bucksburn home.

Water rates for unmetered customers in Bucksburn is going to be based on the rateable value of your home. The rateable value part of your Bucksburn water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, having a water meter installed at your Bucksburn might work out cheaper.

Customers with big families are probably not going to save money by getting a water meter installed.

How do I pay my Bucksburn water bill?

You will first need to register with Scottish Water. Once you've registered an account with Scottish Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Bucksburn bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Scottish Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Bucksburn?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Bucksburn AB21, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Bucksburn Water Frequently Asked Questions

Below we have answered some common questions that customers in Bucksburn have about their water supply.

Frequently Asked Questions About Water in Bucksburn

Is water from the tap in Bucksburn safe to drink?

Yes! The tap water is safe to drink in Bucksburn. You can rest assured that Bucksburn water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Bucksburn water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Bucksburn water to make it drinkable.

Where does the water in Bucksburn come from?

There are three main sources of water that supply Bucksburn:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Bucksburn

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Bucksburn is fewer than 60ppm, that makes the water hardness in in Bucksburn is rated as soft water.

What does this mean?

The water being supplied to your home in Bucksburn contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances which extends their lifespan.

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Water softener isn't needed at your home in Bucksburn.

Bucksburn No Water

If there isn't any running water in your Bucksburn home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Bucksburn.

If there is no water at your Bucksburn home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Bucksburn.

If you don't have any cold water, not even a trickle, contact Scottish Water for advice. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Scottish Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Scottish Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Bucksburn water leak or flooding

Bucksburn water problems could be anything from a leak, a burst water main, or flooding in your Bucksburn home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your Bucksburn property, you should try to do one of the following as long as it's safe to do so:

  1. Call Scottish Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the Scottish Water website and complete the online form to report the issue.

Why does the water in Bucksburn taste strange?

If you detect a difference in smell or taste of your Bucksburn water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can affect it by infusing your Bucksburn water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Bucksburn water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Scottish Water via the contact channels listed above.

Broadband Speed in Bucksburn AB21

Bucksburninternet connected globe

The speed of your broadband connection at your Bucksburn home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Which provider you have

Test your internet speed and see how it compares to the average internet speed in Bucksburn with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Bucksburn Average Download Speed Bucksburn Average Upload Speed
49.30 Mbps 13.40 Mbps
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The type of internet connection you have can have an effect on the speed you get in Bucksburn. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, in some remote parts of the UK it is the only means of connection that's available.

Things to consider when searching for a broadband provider in Bucksburn?

These days, the internet is as important as other essential utilities, maybe even more important. That means choosing an internet service provider might seem daunting at first. To ease the pressure, we've covered four main points worth considering before searching for a broadband provider in Bucksburn.

Availability

The first thing you need to think about when searching for a broadband provider in Bucksburn is the availability. Most homes in Bucksburn should be able to enjoy fibre or 'superfast' connections, customers who live in a rural location may have trouble getting fast broadband.

That being said, homes that have been built recently should be able to enjoy access to the FTTH since developers often install the latest technology during construction.

Type of connection

How can I connect to the internet in Bucksburn?

  • Fibre broadband
    • This is fastest connection that's currently available in Bucksburn
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Bucksburn homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Bucksburn.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Bucksburn.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Bucksburn broadband price

Bucksburn broadband bill

Another important consideration is how much it costs for the broadband in Bucksburn. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price is often for a limited period. It's important to read the terms and conditions of the deal when you sign up for a internet connection in Bucksburn. There are some providers that will increase the price you pay during the initial contract period. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Bucksburn Broadband Reliability

The reliability of broadband in Bucksburn should also be considered, with many of us working from home on a part-time or full-time basis, we need to have a reliable internet connection to do your work is really important.

When we're relaxing we're streaming movies or playing online games with friends which without a reliable broadband connection at your Bucksburn home is going to be important.

Bucksburn broadband customer support

Lastly, the customer service of your Bucksburn broadband connection is extremely important. You might never need to contact your broadband provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that can deal with your problem in a fast and efficient manner should be considered when making a decision for a broadband internet provider in Bucksburn.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Bucksburn have about broadband internet.

Broadband FAQs

How fast is the broadband in Bucksburn?

The average speed of broadband in Bucksburn is:

Bucksburn Average Download Speed Bucksburn Average Upload Speed
49.30 Mbps 13.40 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Bucksburn, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Bucksburn home. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of houses in the UK .

How fast internet should my internet be?

That would depend on how you will use the internet. Check out the table below to find out what sort of download speed you should take when signing up for broadband in Bucksburn.

Frequent internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

What's the telephone area code for Bucksburn

Corded telephone area code Bucksburn

The telephone dialling code, sometimes called the area code, for Bucksburn is 01806. If you call someone in Bucksburn, and you're located in a different region, you must add 01806 to the number you're calling.

How much does an 01806 Bucksburn call cost?

If you have a call plan with your mobile or landline tariff, the phone call is likely to be included as part of your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are unsure whether you have a plan that includes calls, you should ask your provider before you make the call to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Bucksburn

Residents in Bucksburn can choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas is distributed and taken care of by the local network operator.

We call them Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Bucksburn home to the electricity grid and gas networks.

More often than not you won't need to contact the Bucksburn distribution network operator, but if you do, you can quickly find out which DNO covers Bucksburn in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Bucksburn

The electricity distribution network operator for Bucksburn is SGN. You can find the SGN contact details in the table below:

SGN Contact Information
General Enquiries 0800 912 1700
Emergencies 0800 111 999
Email customer@sgn.co.uk
Website https://www.sgn.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Bucksburn

There are no power plants within a 10 mile radius of Bucksburn.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Towns and Cities Near Bucksburn

Perhaps you're wondering which towns and cities are within reach of Bucksburn, in the table below you can see the five nearest towns and cities to Bucksburn.