Utilities in <u>Canongate

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Your Complete Guide to Utilities in Canongate

If you've moved and have questions about Canongate? Our complete guide to utilities in Canongate will help you to find out everything about broadband, area codes, power generation and energy distributors, and Canongate water and sewerage. Keep reading to learn everything about utilities in Canongate.

About Canongate, Edinburgh

Canongate EH8 has a population of 564 and is located in the county of Edinburgh. Edinburgh has a population of 524,930 people.

Who supplies my water in Canongate?

Canongate water utilities are supplied by Scottish Water. Below are the main phone numbers for Scottish Water:

How to get in touch with the water supplier in Canongate

Speaking to an advisor at Scottish Water is just one method of contact to discuss your Canongate water account.

Below, you can find the principal phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water telephone number Scottish Water Emergency telephone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, by composing a letter or sending an email. You can also submit your request on the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you must use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Price of water in Canongate

Water bill in Canongate

Water rates in Canongate are based on if your home has a water meter or not. It's easy to find out if your Canongate water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Canongate water rates will have a meter number listed on their water bills.

Metered Customers in Canongate

Customers that have a water meter at their Canongate property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your Canongate home.

Unmetered Customers in Canongate

Customers without a meter at their Canongate home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Canongate home.

The rate unmetered customers pay for water in Canongate will be based on the rateable value of your home. The rateable value of your Canongate water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, installing a water meter at your Canongate may save you money.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How do I pay my Canongate water bill?

First, you must sign up and register with Scottish Water. After you've registered with Scottish Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Canongate bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Canongate?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Canongate EH8, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Canongate Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Canongate have about their water supply.

Frequently Asked Questions About Water in Canongate

Is the tap water in Canongate safe to drink?

Yes! You can drink the tap water in Canongate. You can rest assured that Canongate water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Canongate water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Canongate water to make it drinkable.

Where does the water in Canongate come from?

There are three main sources of water that supply Canongate:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Canongate

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Canongate is less than 60ppm, that means the water hardness in in Canongate is rated as soft water.

What does this mean?

The clean water supply to your home in Canongate contains a minimal level of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. It also means less limescale build-up in your home appliances which means they should last longer.

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You don't need to add a water softener to the water in Canongate.

Canongate No Water

If there isn't any running water in your Canongate home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Canongate.

If there is no water at your Canongate home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Canongate.

If your home has no cold water, not even a trickle, contact Scottish Water for advice. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Scottish Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Scottish Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Canongate water leak or flooding

Canongate water problems might include anything from flooding or a leak, to a burst water main in your Canongate home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Canongate property, you need to do one of the following as quickly as you can:

  1. Contact Scottish Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, navigate to the "report a leak" area of the Scottish Water website and fill in the form to report the problem.

Why does the water in Canongate taste strange?

If you detect a difference in smell or taste of your Canongate water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Canongate water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Canongate water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Scottish Water on the contact details above.

Broadband in Canongate EH8

Canongateinternet connected globe

The broadband speed you get at your Canongate home is dependant upon several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Which provider you have

Test the speed of your connection and see if it matches the average connection speed for Canongate with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Canongate Average Download Speed Canongate Average Upload Speed
101.80 Mbps 20.70 Mbps
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The internet connection type you have can affect your download and upload speed in Canongate. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL is the slowest type of connection, in parts of the UK that are more remote this type of connection is the only one that's available.

What to look for when picking a broadband provider in Canongate?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. Which means picking a reliable provider for your internet can be unnerving. Worry not, we've covered four main points worth considering before picking a broadband provider in Canongate.

Availability

The first thing you need to think about before picking a broadband provider in Canongate is the issue of availability. The majority of homes in Canongate can take advantage of superfast' or fibre connections, customers who live in a rural location could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Canongate?

  • Fibre broadband
    • This is the fastest type of connection you can get in Canongate
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of Canongate homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Canongate.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Canongate.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Canongate broadband price

Canongate broadband bill

You should also think about the monthly cost of broadband in Canongate. There are many providers offering a low cost deal for new customers, but the price is often for a limited period. You should always look in the small print of the offer before you commit to a internet service in Canongate. Some providers will raise the price even whilst you're in contract. For example, recently there was a BT price hike that has affected millions of customers.

Canongate Broadband Reliability

The reliability of broadband in Canongate also needs consideration, with many people working from home on a part-time or full-time basis, having a reliable internet connection to stay in touch with work can be extremely important.

The times when we're not working we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Canongate home is something to think about.

Canongate broadband customer service

Finally, the customer support of your Canongate internet connection is of utmost importance. Hopefully you shouldn't have to contact your broadband provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that deals with your query efficiently and quickly is definitely something worth considering when you choose a broadband provider in Canongate.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Canongate have about broadband internet.

Broadband Internet FAQs

What's the average broadband speed in Canongate?

The average speed of broadband in Canongate is:

Canongate Average Download Speed Canongate Average Upload Speed
101.80 Mbps 20.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Canongate, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Canongate property. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of UK home .

What speed internet is best for me?

That would depend on what kind of internet user you are. Have a look at the following table for a general idea which speed you should take when getting connected in Canongate.

Main internet uses Recommended Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

What's the telephone area code for Canongate

Corded telephone area code Canongate

The landline area code, sometimes called the dialling code, for Canongate is 01806. When making a call to someone in Canongate, and you are in a different area, you should add 01806 to the number you'd like to call.

How much does an 01806 Canongate call cost?

If you have a call plan with your landline or mobile tariff, then the call cost will probably be included with your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have a plan that includes calls, you should ask your provider before making the call so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Electricity and Gas in Canongate

People living in Canongate are free to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas will always be maintained and supplied by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Canongate home to the electricity grid and gas networks.

Most of the time you won't need to speak to the Canongate distribution network operator, but should you ever need to, you can find the distribution network operator for Canongate right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Canongate

The electricity distribution network operator for Canongate is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Canongate

There are no power plants within a 10 mile radius of Canongate.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Near Canongate

You might be wondering which municipalities are nearby Canongate, in the table below you can see the five nearest towns and cities to Canongate.

Closest five municipalities to Canongate
Municipality Distance from Canongate
Newington -
Mountcastle -
Duddingston 1.13 miles
Portobello 1.13 miles