Utilities in <u>Castlemilk

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A Complete Guide to Utilities in Castlemilk

If you've moved and have questions about Castlemilk? Our comprehensive utilities guide to Castlemilk will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Castlemilk water and sewerage. Keep reading to learn everything about utilities in Castlemilk.

About Castlemilk, Glasgow

Castlemilk G45 has a population of 14,102 and is located in the county of Glasgow. Glasgow has a population of 1,688,907 people.

Who supplies my water in Castlemilk?

Castlemilk water services are supplied by Scottish Water. Here are the main contact numbers for Scottish Water:

How to reach your water provider in Castlemilk

Speaking to an advisor at Scottish Water is just one method of contact to talk about your Castlemilk water problems.

Below, you can find the principal telephone numbers for Scottish Water general enquiries and emergencies.

Scottish Water phone number Scottish Water Emergency phone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

Additionally, you can communicate with Scottish Water, by composing a letter or sending an email. You can also submit your request on the Scottish Water website.

If you prefer to send a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you would like to email Scottish Water, you can use the email address below:

Scottish Water Email Address
help@scottishwater.co.uk

Water rates in Castlemilk

Water bill in Castlemilk

Water rates in Castlemilk depend on whether your home has a water meter or not. You can easily check if your Castlemilk water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Castlemilk water rates will have a meter number listed on their water bills.

Metered Customers in Castlemilk

Customers that have a water meter at their Castlemilk house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your Castlemilk home.

Unmetered Customers in Castlemilk

Customers who don't have a meter at their Castlemilk home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Castlemilk home.

As an unmetered customer, the rate you pay for water in Castlemilk is going to be based on the rateable value of your home. The rateable value part of your Castlemilk water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, installing a water meter at your Castlemilk may save you money.

Customers with large households are unlikely to see any savings by installing a water meter.

How do I pay my Castlemilk water bill?

You will first need to register with Scottish Water. After you've registered with Scottish Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Castlemilk bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Castlemilk?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Castlemilk G45, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Castlemilk Water Frequently Asked Questions

Below we have answered some common questions that customers in Castlemilk have about their water supply.

Frequently Asked Questions About Water in Castlemilk

Is tap water in Castlemilk safe to drink?

Yes! It's safe to drink the tap water in Castlemilk. You can rest assured that Castlemilk water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Castlemilk water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Castlemilk water to make it drinkable.

Where does the water in Castlemilk come from?

There are three main sources of water that supply Castlemilk:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Castlemilk

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Castlemilk is less than 60ppm, this means the water in in Castlemilk is rated as soft water.

What does this mean?

The water supply to your home in Castlemilk contains a minimal level of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. You might also notice less limescale build-up in your appliances meaning they should not break down as often.

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You shouldn't need to use a water softener at your home in Castlemilk.

Castlemilk No Water

If you have no water in your Castlemilk home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Castlemilk.

If there is no water at your Castlemilk home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Castlemilk.

If your home has no cold water, not even a trickle, contact Scottish Water for advice. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Scottish Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Castlemilk water leak or flooding

Castlemilk water problems can include anything from a leak, a burst water main, or flooding in your Castlemilk home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your Castlemilk property, you need to do one of the following as quickly as you can:

  1. Contact Scottish Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, navigate to the "report a leak" area of the Scottish Water website and fill out the online form.

Why does the water in Castlemilk taste strange?

If you find the taste or smell is different with your Castlemilk water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Castlemilk water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Castlemilk water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Scottish Water using the contact information above.

Broadband Speed in Castlemilk G45

Castlemilkinternet connected globe

The broadband speed you get at your Castlemilk home is dependant upon several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test your internet speed and see if it matches the average broadband speed for Castlemilk with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Castlemilk Average Download Speed Castlemilk Average Upload Speed
77.50 Mbps 14.40 Mbps
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The type of internet connection you have can affect the speed you get at your home in Castlemilk. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of UK households.

ADSL internet connections are the slowest, in parts of the UK that are more remote this type of connection is the only one currently available.

What should you consider when choosing an internet provider in Castlemilk?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. So picking the right internet provider can be unnerving. Worry not, let's take a look at the top four points to think about when choosing an internet provider in Castlemilk.

Availability

The first point to bear in mind when choosing an internet provider in Castlemilk is the availability. Most homes in Castlemilk should have access to superfast' or fibre connections, customers who live in a rural location may have trouble getting fast broadband.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Castlemilk?

  • Fibre broadband
    • This is fastest connection that's currently available in Castlemilk
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Castlemilk homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Castlemilk.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Castlemilk.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Castlemilk broadband price

Castlemilk broadband bill

You should also think about the price you pay for broadband in Castlemilk. It's easy to find a broadband provider that's offering a low cost deal for new customers, but the price is often for a limited period. It's important to read the small print of the offer before you sign up to a broadband connection in Castlemilk. Some providers will raise the price even during the initial contract period. We reported recently on the BT price hike which affects millions of BT customers.

Castlemilk Broadband Reliability

The reliability of broadband in Castlemilk should also be considered, with so many people that work from home either full-time or part-time, having a reliable internet connection to keep up to date with work your work is a priority.

The times when we're not working we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Castlemilk home will be an important thing to consider.

Castlemilk broadband technical support

Our final tip, the customer support of your Castlemilk broadband internet is of utmost importance. Hopefully you shouldn't have to get in touch with your internet service provider, but if you ever do need to speak to them a high level of customer support that can deal with your problem in a fast and efficient manner should be considered when selecting an internet provider in Castlemilk.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Castlemilk have about broadband internet.

Broadband FAQs

Is the internet fast in Castlemilk?

The average speed of broadband in Castlemilk is:

Castlemilk Average Download Speed Castlemilk Average Upload Speed
77.50 Mbps 14.40 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Castlemilk, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Castlemilk property. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of homes in the UK .

How fast internet should my internet be?

It really does depend on what you will be using the internet for. Take a look at this table for a general idea what sort of download speed you should take when getting connected in Castlemilk.

Frequent internet uses Recommended Download Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone dialling code of Castlemilk

Corded telephone area code Castlemilk

The landline area code, sometimes called the dialling code, for Castlemilk is 01806. If you're calling somebody in Castlemilk, and you are not in the same area, you should add 01806 to the number you'd like to call.

How much does an 01806 Castlemilk call cost?

If calls are included with your landline or mobile, the cost of the call should be included with your tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you don't know whether you have inclusive calls, we recommend getting in touch with your provider before you make the call to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Electricity and Gas in Castlemilk

Residents in Castlemilk are able to choose their gas and electricity supplier, but regardless of which supplier they choose, the gas and electricity is going to be supplied and maintained by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Castlemilk home to the electricity grid and gas networks.

Most of the time you won't need to speak to the Castlemilk distribution network operator, but should you ever need to, you can find the distribution network operator for Castlemilk right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Castlemilk

The electricity distribution network operator for Castlemilk is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Castlemilk

There are no power plants within a 10 mile radius of Castlemilk.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Close By Castlemilk

You might be wondering which municipalities are nearby Castlemilk, in the below table you will find the closest five municipalities to Castlemilk.

Closest five municipalities to Castlemilk
Municipality Distance from Castlemilk
Netherlee 1.33 miles
Muirend 1.33 miles
King's Park 1.33 miles
Croftfoot 1.33 miles
Battlefield 1.37 miles