A Complete Guide to Utilities in Coldstream

Are you moving and want to know more about Coldstream? Our utilities guide to Coldstream will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Coldstream water and sewerage. Keep reading to learn everything about utilities in Coldstream.

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About Coldstream, Scottish Borders

Coldstream TD12 has a population of 1,946 and is located in the county of Scottish Borders. Scottish Borders has a population of 115,270 people.

Who supplies my water in Coldstream?

Coldstream water services are provided by Scottish Water. In the table below are the contact numbers for Scottish Water:

Getting in touch with your water supplier for Coldstream

Calling a phone number for Scottish Water is one of many contact methods to deal with your Coldstream water problems.

In the table below you will find the contact numbers for Scottish Water general enquiries and emergencies.

Scottish Water phone number Scottish Water Emergency phone number
0800 077 8778 0800 077 8778
24/7/365

Write to Scottish Water

You can also get in touch with Scottish Water, you have the choice of posting a letter or sending an email. You can even send your message through the Scottish Water website.

If you prefer to send a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you must use the following email address:

Scottish Water Email Address
[email protected]
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Cost of water in Coldstream

Water bill in Coldstream

Water rates in Coldstream depend on whether your home has a water meter or not. It's easy to find out if your Coldstream water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Coldstream water rates will have a meter number listed on their water bills.

Metered Customers in Coldstream

Customers who have a water meter installed at their Coldstream house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges are for the consumption at your Coldstream home.

Unmetered Customers in Coldstream

Customers without a meter at their Coldstream home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Coldstream home.

As an unmetered customer, the rate you pay for water in Coldstream will be based on the rateable value of your home. The rateable value part of your Coldstream water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, installing a water meter at your Coldstream might work out cheaper.

Customers with big families are probably not going to save money by having a meter installed.

How do I pay my Coldstream water bill?

You will first need to register with Scottish Water. Once you've registered an account with Scottish Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Coldstream bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Coldstream?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Coldstream TD12, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Coldstream Water Frequently Asked Questions

Below we have answered some common questions that customers in Coldstream have about their water supply.

Frequently Asked Questions About Water in Coldstream

Is the tap water in Coldstream safe to drink?

Yes! You can drink the tap water in Coldstream. You can rest assured that Coldstream water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Coldstream water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Coldstream water to make it drinkable.

Where does the water in Coldstream come from?

There are three main sources of water that supply Coldstream:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Coldstream

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Coldstream is fewer than 60ppm, that means the water hardness in in Coldstream is rated as soft water.

What does this mean?

The clean water supply to your home in Coldstream contains low levels of minerals that cause hard water. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. There should also be less limescale in your appliances meaning they should not break down as often.

Selectra recommends

You shouldn't need to use a water softener at your home in Coldstream.

Coldstream No Water

If there isn't any running water in your Coldstream home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Coldstream.

If there is no water at your Coldstream home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Coldstream.

If there is no cold water, not even a trickle, contact Scottish Water for help. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Scottish Water website for any information explaining why you have no water.
  2. Check the Twitter account of Scottish Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Coldstream water leak or flooding

Coldstream water problems can include anything from flooding or a leak, to a burst water main in your Coldstream home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Coldstream property, you need to do one of the following as quickly as you can:

  1. Call Scottish Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, visit the "report a leak" page on the Scottish Water website and complete the online form to report the issue.

Why does the water in Coldstream taste strange?

If you notice a change in taste or smell with your Coldstream water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Coldstream water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Coldstream water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Scottish Water via the contact channels listed above.

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Broadband Speed in Coldstream TD12

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The speed of your broadband connection at your Coldstream home depends on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Which provider you have

Test the speed of your connection and see if it matches the average connection speed for Coldstream with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Coldstream Average Download Speed Coldstream Average Upload Speed
45.20 Mbps 9.90 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Coldstream. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas it's the only type of internet connection available.

What should you consider when choosing an internet provider in Coldstream?

These days, the internet is as important as other essential utilities, maybe even more important. That means choosing an internet service provider could feel daunting. To ease the pressure, let's take a look at the top four points worth considering before choosing an internet provider in Coldstream.

Availability

The first thing you need to think about whilst choosing an internet provider in Coldstream is the availability. The majority of homes in Coldstream should have access to fibre or 'superfast' broadband connections, those living in rural homes may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Coldstream?

  • Fibre broadband
    • This is the fastest type of connection you can get in Coldstream
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Coldstream homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Coldstream.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Coldstream.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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Coldstream broadband value for money

Coldstream broadband bill

You should also think about how much it costs for the broadband in Coldstream. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price can quickly increase. You should always look in the small print of the offer before you commit to a broadband connection in Coldstream. Some providers will raise the price even during the initial contract period. For example, recently there was a BT price hike that has affected millions of customers.

Coldstream Broadband Reliability

The reliability of broadband in Coldstream must also be considered, with many people working from home full-time or just a few days per week, we need to have a reliable internet connection to stay in touch with work can be extremely important.

Then in our freetime we're watching movies online or gaming online meaning without an internet connection that's reliable at your Coldstream home will be an important thing to consider.

Coldstream broadband technical support

Lastly, the customer service of your Coldstream broadband connection is really important. You might never need to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that is able to solve your issue in a fast and efficient manner is definitely something worth considering when selecting an internet provider in Coldstream.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Coldstream have about their internet connection.

Broadband FAQs

What's the average broadband speed in Coldstream?

The average broadband speed in Coldstream is:

Coldstream Average Download Speed Coldstream Average Upload Speed
45.20 Mbps 9.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in Coldstream, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Coldstream house. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of houses in the UK .

What broadband speed do I need?

It really does depend on how you will use the internet. Have a look at the following table for a general idea what sort of download speed you should choose when getting connected in Coldstream.

Frequent internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

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What's the landline area code in Coldstream

Corded telephone area code Coldstream

The telephone dialling code, sometimes called the area code, for Coldstream is 01806. When making a call to someone in Coldstream, and you are in a different area, you will need to add 01806 before the number you're trying to call.

How much does an 01806 Coldstream call cost?

If you have calls included with your landline or mobile, the cost of the call is likely to be included as part of your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus the call set-up charge.

If you don't know whether you have a plan that includes calls, you should ask your provider before calling to avoid unexpected charges on your bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Coldstream

Residents in Coldstream are free to choose their gas and electricity provider, but whichever supplier they are with, the electricity and gas will always be maintained and supplied by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your Coldstream home to the gas and electricity networks.

Most of the time you won't need to contact the Coldstream distribution network operator, but should the need arise, you can find the distribution network operator for Coldstream in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Coldstream

The electricity distribution network operator for Coldstream is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email [email protected]
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow
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The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Coldstream

There are no power plants within a 10 mile radius of Coldstream.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Coldstream

If you've ever wondered which municipalities are within reach of Coldstream, in the below table you will find the five nearest towns and cities to Coldstream.

Closest five municipalities to Coldstream
Municipality Distance from Coldstream
Cornhill-on-Tweed -
Duns 3.65 miles
Berwick-upon-Tweed 6.57 miles
Greenlaw 9.04 miles
Eyemouth 10.41 miles