Utilities in <u>Craigentinny

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A Complete Guide to Utilities in Craigentinny

Are you moving and want to know more about Craigentinny? Our utilities guide to Craigentinny will explain in detail everything about broadband, area codes, power generation and energy distributors, and Craigentinny water and sewerage. Keep reading to learn everything about utilities in Craigentinny.

About Craigentinny, Edinburgh

Craigentinny EH7 has a population of 2,946 and is located in the county of Edinburgh. Edinburgh has a population of 524,930 people.

Who supplies my water in Craigentinny?

Craigentinny water services are supplied by Scottish Water. Here are the main contact numbers for Scottish Water:

How to get in touch with the water supplier in Craigentinny

Ringing a contact number for Scottish Water is one of many contact methods to deal with your Craigentinny water problems.

In the table below you will find the phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water telephone number Scottish Water Emergency telephone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, either by email or with a letter in the post. You can even send your message through the Scottish Water website.

Customer that want to post a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you would like to email Scottish Water, you can use the email address below:

Scottish Water Email Address
help@scottishwater.co.uk

Water rates in Craigentinny

Water bill in Craigentinny

Water rates in Craigentinny are based on if your home has a water meter or not. You can easily check if your Craigentinny water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Craigentinny water rates will have a meter number listed on their water bills.

Metered Customers in Craigentinny

Customers with a water meter at their Craigentinny house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges are for the consumption at your Craigentinny home.

Unmetered Customers in Craigentinny

Customers who don't have a meter at their Craigentinny home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Craigentinny home.

Water rates for unmetered customers in Craigentinny is based on the rateable value of your home. The rateable value of your Craigentinny water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, installing a water meter at your Craigentinny could be cheaper.

Customers with big families are probably not going to save money by installing a water meter.

How do I pay my Craigentinny water bill?

First, you must sign up and register with Scottish Water. After you register your details with Scottish Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Craigentinny bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your Scottish Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Craigentinny?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Craigentinny EH7, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Craigentinny Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Craigentinny have about their water supply.

Frequently Asked Questions About Water in Craigentinny

Is the tap water in Craigentinny safe to drink?

Yes! The tap water is safe to drink in Craigentinny. You can rest assured that Craigentinny water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Craigentinny water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Craigentinny water to make it drinkable.

Where does the water in Craigentinny come from?

There are three main sources of water that supply Craigentinny:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Craigentinny

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Craigentinny is below 60ppm, this means the water in in Craigentinny is rated as soft water.

What does this mean?

The clean water supply to your home in Craigentinny contains just trace amounts of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. There should also be less limescale in your appliances meaning they should not break down as often.

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You don't need to add a water softener to the water in Craigentinny.

Craigentinny No Water

If you have no water in your Craigentinny home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Craigentinny.

If there is no water at your Craigentinny home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Craigentinny.

If your home has no cold water, not even a trickle, contact Scottish Water for assistance. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Scottish Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Scottish Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Craigentinny water leak or flooding

Craigentinny water problems could be anything from a burst water main or flooding, to a leak in your Craigentinny home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Craigentinny property, you should try to do one of the following as long as it's safe to do so:

  1. Call Scottish Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Scottish Water website and complete the online form to report the issue.

Why does the water in Craigentinny taste strange?

If you find the taste or smell is different with your Craigentinny water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Craigentinny water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding rubbery, salty, or metallic hints to Craigentinny water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Scottish Water on the contact details above.

Broadband in Craigentinny EH7

Craigentinnyinternet connected globe

The speed of your internet connection at your Craigentinny home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test how fast your internet is and see how it compares to the average connection speed for Craigentinny with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Craigentinny Average Download Speed Craigentinny Average Upload Speed
70.40 Mbps 13.40 Mbps
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The type of internet connection you have can have an effect on the speed you get in Craigentinny. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of UK households.

ADSL is the slowest type of connection, in some remote parts of the UK it's the only type of internet connection available.

What should you consider when picking a broadband provider in Craigentinny?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet might seem daunting at first. To ease the pressure, we've listed the four important points to think about when picking a broadband provider in Craigentinny.

Availability

The first point to bear in mind when picking a broadband provider in Craigentinny is the issue of availability. Most homes in Craigentinny should be able to enjoy superfast' or fibre connections, people outside a built-up area may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Craigentinny?

  • Fibre broadband
    • This is the fastest available internet connection in Craigentinny
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Craigentinny homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Craigentinny.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Craigentinny.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Craigentinny broadband price

Craigentinny broadband bill

You should also think about the monthly cost of broadband in Craigentinny. There are many providers offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. We recommend you double check the terms and conditions of the deal before you commit to a internet connection in Craigentinny. There are some providers that will increase the price you pay whilst you're in contract. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Craigentinny Broadband Reliability

The reliability of the broadband connection is in Craigentinny should also be considered, with many of us working from home either full-time or part-time, knowing you have a reliable broadband connection to keep up to date with work your work can be extremely important.

When we're relaxing we're watching movies online or gaming online meaning without an internet connection that's reliable at your Craigentinny home will be an important thing to consider.

Craigentinny broadband customer service

Finally, the customer service of your Craigentinny internet connection is extremely important. You might never need to contact the internet service provider you choose, but if you ever do need to speak to them a high level of customer support that can deal with your problem efficiently and quickly should be considered when making a decision for a broadband internet provider in Craigentinny.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Craigentinny ask about their broadband.

Broadband FAQs

What's the average broadband speed in Craigentinny?

The average broadband speed in Craigentinny is:

Craigentinny Average Download Speed Craigentinny Average Upload Speed
70.40 Mbps 13.40 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Craigentinny, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Craigentinny house. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of houses in the UK .

What speed internet is best for me?

That would depend on what you will be using the internet for. Take a look at this table for a rough guide to the kind of broadband speed you should take when getting connected in Craigentinny.

Main internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

What's the telephone dialling code of Craigentinny

Corded telephone area code Craigentinny

The telephone area code, sometimes called the landline dialling code, for Craigentinny is 01806. If you're calling somebody in Craigentinny, and you are in a different area, you must add 01806 before the number you're trying to call.

How much does an 01806 Craigentinny call cost?

If you have calls included with your landline or mobile, then the call cost will probably be included as part of your tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are uncertain whether you have inclusive calls, we recommend getting in touch with your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Gas and Electricity in Craigentinny

Residents in Craigentinny are free to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas will always be maintained and supplied by the network operator for the region.

We call them Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Craigentinny home to the gas and electricity networks.

More often than not you won't need to contact the Craigentinny distribution network operator, but should the need arise, you can find the distribution network operator for Craigentinny below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Craigentinny

The electricity distribution network operator for Craigentinny is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Craigentinny

There are no power plants within a 10 mile radius of Craigentinny.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Municipalities Near Craigentinny

Perhaps you're wondering which towns and cities are within reach of Craigentinny, we've found the closest five municipalities to Craigentinny.

Closest five municipalities to Craigentinny
Municipality Distance from Craigentinny
Restalrig -
New Town 0.46 miles
West End 0.75 miles