Utilities in <u>Craigmillar

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A Complete Guide to Utilities in Craigmillar

If you just moved and have some questions about Craigmillar? Our utilities guide to Craigmillar will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Craigmillar water and sewerage. Keep reading to learn everything about utilities in Craigmillar.

About Craigmillar, Edinburgh

Craigmillar EH16 has a population of 19,976 and is located in the county of Edinburgh. Edinburgh has a population of 524,930 people.

Who supplies my water in Craigmillar?

Craigmillar water services are provided by Scottish Water. In the table below are the contact numbers for Scottish Water:

Getting in touch with your water supplier for Craigmillar

Speaking to an advisor at Scottish Water is one of many options to deal with your Craigmillar water problems.

In the table below you will find the contact numbers for Scottish Water general enquiries and emergencies.

Scottish Water phone number Scottish Water Emergency phone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also get in touch with Scottish Water, you have the choice of posting a letter or sending an email. You can also submit your request on the Scottish Water website.

Customer that want to post a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you can use the email address below:

Scottish Water Email Address
help@scottishwater.co.uk

Price of water in Craigmillar

Water bill in Craigmillar

Water rates in Craigmillar will vary depending on if your home has a water meter or not. You can easily check if your Craigmillar water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Craigmillar water rates will have a meter number listed on their water bills.

Metered Customers in Craigmillar

Customers that have a water meter at their Craigmillar property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your Craigmillar home.

Unmetered Customers in Craigmillar

Customers without a meter at their Craigmillar home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Craigmillar home.

As an unmetered customer, the rate you pay for water in Craigmillar is based on the rateable value of your home. The rateable value calculation of your Craigmillar water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, getting a water meter for your Craigmillar might work out cheaper.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How do I pay my Craigmillar water bill?

First, you must sign up and register with Scottish Water. After you register your details with Scottish Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Craigmillar bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Craigmillar?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Craigmillar EH16, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Craigmillar Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Craigmillar have about their water supply.

Frequently Asked Questions About Water in Craigmillar

Is tap water in Craigmillar safe to drink?

Yes! You can drink the tap water in Craigmillar. You can rest assured that Craigmillar water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Craigmillar water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Craigmillar water to make it drinkable.

Where does the water in Craigmillar come from?

There are three main sources of water that supply Craigmillar:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Craigmillar

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Craigmillar is less than 60ppm, that makes the water hardness in in Craigmillar is rated as soft water.

What does this mean?

The clean water supply to your home in Craigmillar contains a minimal level of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. There should also be less limescale in your appliances meaning they should not break down as often.

Selectra recommends

You shouldn't need to use a water softener at your home in Craigmillar.

Craigmillar No Water

If there isn't any running water in your Craigmillar home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Craigmillar.

If there is no water at your Craigmillar home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Craigmillar.

If there is no cold water, not even a trickle, contact Scottish Water for advice. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Scottish Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Craigmillar water leak or flooding

Craigmillar water problems can include anything from a burst water main or flooding, to a leak in your Craigmillar home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you notice a water leak or flooding outside your Craigmillar property, you need to do one of the following as quickly as you can:

  1. Ring Scottish Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Scottish Water website and fill in the form to report the problem.

Why does the water in Craigmillar taste strange?

If you detect a difference in smell or taste of your Craigmillar water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Craigmillar water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Craigmillar water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Scottish Water on the contact details above.

Broadband in Craigmillar EH16

Craigmillarinternet connected globe

The speed of your internet connection at your Craigmillar home is dependant upon several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test your internet speed and see how it compares to the average internet speed in Craigmillar with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Craigmillar Average Download Speed Craigmillar Average Upload Speed
101.80 Mbps 20.70 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Craigmillar. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in parts of the UK that are more remote it is the only means of connection available.

What should you consider when choosing an internet provider in Craigmillar?

These days, the internet is as important as other essential utilities, maybe even more important. That means choosing an internet service provider could feel daunting. Worry not, we've listed the four important points worth considering before choosing an internet provider in Craigmillar.

Availability

The first point to bear in mind before choosing an internet provider in Craigmillar is what's available. Most homes in Craigmillar should be able to enjoy fibre or 'superfast' broadband connections, customers who live in a rural location could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Craigmillar?

  • Fibre broadband
    • This is the fastest available internet connection in Craigmillar
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Craigmillar homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Craigmillar.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Craigmillar.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Craigmillar broadband price

Craigmillar broadband bill

Another important consideration is the monthly cost of broadband in Craigmillar. There are many providers offering a cheap introductory offer for new customers, but the price is often for a limited period. It's important to read the terms and conditions of the deal when you sign up for a broadband connection in Craigmillar. Some providers may even increase the price before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

Craigmillar Broadband Reliability

The reliability of broadband in Craigmillar must also be considered, with so many people that work from home full-time or just a few days per week, having a reliable internet connection to do your work can be extremely important.

The times when we're not working we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Craigmillar home will be an important thing to consider.

Craigmillar broadband technical support

Lastly, the customer service of your Craigmillar broadband connection is really important. Hopefully you shouldn't have to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a high level of customer support that deals with your query quickly and efficiently should be considered when making a decision for a broadband internet provider in Craigmillar.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Craigmillar have about broadband internet.

Broadband Internet FAQs

Is the internet fast in Craigmillar?

The average speed of broadband in Craigmillar is:

Craigmillar Average Download Speed Craigmillar Average Upload Speed
101.80 Mbps 20.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Craigmillar, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Craigmillar house. This means it's very fast and extremely reliable. Currently, 31.83% of UK home .

How fast internet should my internet be?

That will be dependant on what kind of internet user you are. Have a look at the following table for a rough guide to what sort of download speed you should take when signing up for broadband in Craigmillar.

Main internet uses Recommended Broadband Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the landline area code in Craigmillar

Corded telephone area code Craigmillar

The landline area code, sometimes called the dialling code, for Craigmillar is 01806. If you call someone in Craigmillar, and you are in a different area, you should add 01806 to the number you're calling.

How much does an 01806 Craigmillar call cost?

If you have calls included with your landline or mobile, the cost of the call is likely to be included as part of your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have a plan that includes calls, we recommend getting in touch with your provider before making the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Electricity and Gas in Craigmillar

People living in Craigmillar are able to choose their gas and electricity supplier, but whichever supplier they are with, the gas and electricity is going to be supplied and maintained by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Craigmillar home to the gas network and electricity grid.

Most of the time you will never need to ever contact the Craigmillar distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Craigmillar in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Craigmillar

The electricity distribution network operator for Craigmillar is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Craigmillar

There are no power plants within a 10 mile radius of Craigmillar.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Craigmillar

If you've ever wondered which municipalities are nearby Craigmillar, we've found the five nearest towns and cities to Craigmillar.

Closest five municipalities to Craigmillar
Municipality Distance from Craigmillar
Cameron Toll -
Niddrie -
Blackford 1.18 miles
Marchmont 1.18 miles