A Complete Guide to Utilities in Dunfermline

Are you moving and want to know more about Dunfermline? Our comprehensive utilities guide to Dunfermline is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Dunfermline water and sewerage. Keep reading to learn everything about utilities in Dunfermline.

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About Dunfermline, Fife

Dunfermline KY11 has a population of 49,706 and is located in the county of Fife. Fife has a population of 371,910 people.

Who supplies my water in Dunfermline?

Dunfermline water utilities are supplied by Scottish Water. In the table below are the contact numbers for Scottish Water:

How to get in touch with the water supplier in Dunfermline

Ringing a contact number for Scottish Water is one of many contact methods to talk about your Dunfermline water issues.

Below, you can find the principal phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365

Write to Scottish Water

Additionally, you can communicate with Scottish Water, you have the choice of posting a letter or sending an email. You can also submit your request on the Scottish Water website.

Customer that want to post a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you want to email Scottish Water, you should use the following email address:

Scottish Water Email Address
[email protected]
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Water rates in Dunfermline

Water bill in Dunfermline

Water rates in Dunfermline depend on whether your home has a water meter or not. It's easy to find out if your Dunfermline water rates are metered or not by looking at a recent water bill or by contacting your supplier. Homes with metered Dunfermline water rates will have a meter number listed on their water bills.

Metered Customers in Dunfermline

Customers that have a water meter at their Dunfermline house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges cover the consumption at your Dunfermline home.

Unmetered Customers in Dunfermline

Customers without a meter at their Dunfermline home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Dunfermline home.

As an unmetered customer, the rate you pay for water in Dunfermline is based on the rateable value of your home. The rateable value of your Dunfermline water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, installing a water meter at your Dunfermline could be cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How do I pay my Dunfermline water bill?

You will first need to register with Scottish Water. Once you've registered an account with Scottish Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Dunfermline bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Scottish Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Dunfermline?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Dunfermline KY11, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Dunfermline Water Frequently Asked Questions

Below we have answered some common questions that customers in Dunfermline have about their water supply.

Frequently Asked Questions About Water in Dunfermline

Is water from the tap in Dunfermline safe to drink?

Yes! You can drink the tap water in Dunfermline. You can rest assured that Dunfermline water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Dunfermline water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Dunfermline water to make it drinkable.

Where does the water in Dunfermline come from?

There are three main sources of water that supply Dunfermline:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Dunfermline

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Dunfermline is fewer than 60ppm, this means the water in in Dunfermline is rated as soft water.

What does this mean?

The water being supplied to your home in Dunfermline contains just trace amounts of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. You might also notice less limescale build-up in your appliances which extends their lifespan.

Selectra recommends

Water softener isn't needed at your home in Dunfermline.

Dunfermline No Water

If you don't have any running water in your Dunfermline home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Dunfermline.

If there is no water at your Dunfermline home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Dunfermline.

If there is no cold water, not even a trickle, contact Scottish Water for advice. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Scottish Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Scottish Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Dunfermline water leak or flooding

Dunfermline water problems can include anything from a burst water main or flooding, to a leak in your Dunfermline home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Dunfermline property, you need to do one of the following as quickly as you can:

  1. Call Scottish Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Scottish Water website and fill out the online form.

Why does the water in Dunfermline taste strange?

If you find the taste or smell is different with your Dunfermline water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Dunfermline water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to Dunfermline water.

If you have questions about your water's taste, smell, or appearance, you can speak to Scottish Water via the contact channels listed above.

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Broadband Speed in Dunfermline KY11

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The speed of your broadband connection at your Dunfermline home is dependant upon several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test the speed of your connection and see how it compares to the average internet speed in Dunfermline with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Dunfermline Average Download Speed Dunfermline Average Upload Speed
80.20 Mbps 13.10 Mbps
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The internet connection type you have can affect the speed you get at your home in Dunfermline. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

The slowest way to access the internet is ADSL, in some remote parts of the UK it's the only type of internet connection currently available.

Things to consider when searching for a broadband provider in Dunfermline?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. So picking the right internet provider could feel daunting. Worry not, we've listed the four important points that you should consider when searching for a broadband provider in Dunfermline.

Availability

The first thing to consider when searching for a broadband provider in Dunfermline is the availability. The majority of homes in Dunfermline can take advantage of fibre or 'superfast' broadband connections, customers who live in a rural location may have trouble getting fast broadband.

That being said, homes that have been built recently will likely have be able to get ultrafast FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Dunfermline?

  • Fibre broadband
    • This is the fastest type of connection you can get in Dunfermline
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Dunfermline homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of Dunfermline.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Dunfermline.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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Dunfermline broadband value for money

Dunfermline broadband bill

You also need to consider how much it costs for the broadband in Dunfermline. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price is often for a limited period. You should always look in the terms and conditions of the deal when you sign up for a internet connection in Dunfermline. Some providers may even increase the price during the initial contract period. In the news recently, there was a BT price hike that has affected millions of customers.

Dunfermline Broadband Reliability

How reliable the broadband is in Dunfermline also needs consideration, with so many people that work from home full-time or just a few days per week, we need to have a reliable internet connection to keep up to date with work your work is really important.

When we're relaxing we're watching movies online or gaming online that without a reliable internet connection for your Dunfermline home is going to be important.

Dunfermline broadband customer support

Finally, the customer support of your Dunfermline broadband internet is really important. Hopefully you shouldn't have to contact the internet service provider you choose, but should the need to contact them arises then having solid customer service that can deal with your problem in a fast and efficient manner is definitely something worth considering when you choose a broadband provider in Dunfermline.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Dunfermline have about broadband internet.

Broadband FAQs

How fast is the broadband in Dunfermline?

The average internet speed in Dunfermline is:

Dunfermline Average Download Speed Dunfermline Average Upload Speed
80.20 Mbps 13.10 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Dunfermline, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Dunfermline house. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of homes in the UK .

What speed internet is best for me?

It really does depend on how you will use the internet. Have a look at the following table to find out which speed you should choose for a broadband service in Dunfermline.

Frequent internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

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What's the landline area code in Dunfermline

Corded telephone area code Dunfermline

The telephone dialling code, sometimes called the area code, for Dunfermline is 01383. If you're calling somebody in Dunfermline, and you're located in a different region, you must add 01383 before the number you're trying to call.

How much does an 01383 Dunfermline call cost?

If calls are included with your mobile or landline tariff, the phone call will probably be included with your tariff. If calls are not included with your tariff, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have calls included in your tariff, please check with your provider before you make the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. UK area codes can be three, four, or five digits long.

Electricity and Gas in Dunfermline

Residents in Dunfermline can choose their own supplier for gas and electricity, but whichever supplier they are with, the gas and electricity is going to be distributed and taken care of by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Dunfermline home to the gas and electricity networks.

Most of the time you won't need to contact the Dunfermline distribution network operator, but should the need arise, you can find the distribution network operator for Dunfermline below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Dunfermline

The electricity distribution network operator for Dunfermline is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email [email protected]
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Dunfermline

There are no power plants within a 10 mile radius of Dunfermline.

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Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Municipalities Close By Dunfermline

If you've ever wondered which municipalities are nearby Dunfermline, we've found the five closest municipalities to Dunfermline.

Closest five municipalities to Dunfermline
Municipality Distance from Dunfermline
Cowdenbeath 4.1 miles
Kirkliston 4.85 miles
Corstorphine 6.18 miles
Murrayfield 6.18 miles
Haymarket 6.18 miles