Your Complete Guide to Utilities in Duns

If you've moved and have questions about Duns? Our utilities guide to Duns will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Duns water and sewerage. Keep reading to learn everything about utilities in Duns.

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About Duns, Scottish Borders

Duns TD11 has a population of 2,753 and is located in the county of Scottish Borders. Scottish Borders has a population of 115,270 people.

Who supplies my water in Duns?

Duns water services are provided by Scottish Water. Below are the main phone numbers for Scottish Water:

How to get in touch with the water supplier in Duns

Speaking to an advisor at Scottish Water is just one method of contact to deal with your Duns water problems.

In the table below we have listed the main phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365

Write to Scottish Water

Additionally, you can communicate with Scottish Water, either by email or with a letter in the post. You can also send your request via the Scottish Water website.

Customer that want to post a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you should use the following email address:

Scottish Water Email Address
[email protected]
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Water rates in Duns

Water bill in Duns

Water rates in Duns are based on if your home has a water meter or not. It's easy to find out if your Duns water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Duns water rates will have a meter number listed on their water bills.

Metered Customers in Duns

Customers that have a water meter at their Duns house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges are for the consumption at your Duns home.

Unmetered Customers in Duns

Customers who don't have a meter at their Duns home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your Duns home.

As an unmetered customer, the rate you pay for water in Duns is going to be based on the rateable value of your home. The rateable value of your Duns water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, getting a water meter for your Duns may save you money.

Customers with big families are probably not going to save money by having a meter installed.

How do I pay my Duns water bill?

First, you must sign up and register with Scottish Water. After you've registered with Scottish Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Duns bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Duns?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Duns TD11, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Duns Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Duns have about their water supply.

Frequently Asked Questions About Water in Duns

Is the tap water in Duns safe to drink?

Yes! You can drink the tap water in Duns. You can rest assured that Duns water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Duns water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Duns water to make it drinkable.

Where does the water in Duns come from?

There are three main sources of water that supply Duns:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Duns

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Duns is below 60ppm, that means the water hardness in in Duns is rated as soft water.

What does this mean?

The water supply to your home in Duns contains a minimal level of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances meaning they should not break down as often.

Selectra recommends

Water softener isn't needed at your home in Duns.

Duns No Water

If there isn't any running water in your Duns home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Duns.

If there is no water at your Duns home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Duns.

If there is no cold water, not even a trickle, contact Scottish Water for advice. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Scottish Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Scottish Water, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

Duns water leak or flooding

Duns water problems can include anything from a leak, a burst water main, or flooding in your Duns home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Duns property, you need to do one of the following as quickly as you can:

  1. Ring Scottish Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Scottish Water website and complete the online form to report the issue.

Why does the water in Duns taste strange?

If you notice a change in taste or smell with your Duns water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Duns water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Duns water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Scottish Water via the contact channels listed above.

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Broadband in Duns TD11

Dunsinternet connected globe

The broadband speed you get at your Duns home depends on several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Which provider you have

Test how fast your internet is and see if it matches the average broadband speed for Duns with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Duns Average Download Speed Duns Average Upload Speed
45.20 Mbps 9.90 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Duns. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of households in the UK.

ADSL internet connections are the slowest, in parts of the UK that are more remote this type of connection is the only one available.

What should you consider when searching for a broadband provider in Duns?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. So picking the right internet provider might seem daunting at first. Don't worry, we've listed the four important points worth considering before searching for a broadband provider in Duns.

Availability

The first thing to consider when searching for a broadband provider in Duns is the issue of availability. The majority of homes in Duns should have access to fibre or 'superfast' broadband connections, customers who live in a rural location may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Duns?

  • Fibre broadband
    • This is the fastest available internet connection in Duns
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Duns homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Duns.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Duns.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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Duns broadband cost

Duns broadband bill

Another important consideration is how much it costs for the broadband in Duns. There are many providers offering a low cost deal for new customers, but the price can quickly increase. We recommend you double check the small print of the offer before you sign up to a internet service in Duns. Some providers will raise the price even whilst you're in contract. For example, recently there was a BT price hike that has affected millions of customers.

Duns Broadband Reliability

The reliability of broadband in Duns must also be considered, with many people working from home on a part-time or full-time basis, knowing you have a reliable broadband connection to stay in touch with work is a priority.

The times when we're not working we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Duns home will be an important thing to consider.

Duns broadband customer support

Finally, the technical support for your Duns broadband internet is extremely important. There's a good chance you will never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them then having solid customer service that can deal with your problem efficiently and quickly is definitely something worth considering when selecting an internet provider in Duns.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Duns have about broadband internet.

Broadband FAQs

What's the average broadband speed in Duns?

The average broadband speed in Duns is:

Duns Average Download Speed Duns Average Upload Speed
45.20 Mbps 9.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Duns, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Duns house. This means it's very fast and extremely reliable. At the time of writing, 31.83% of houses in the UK .

How fast internet should my internet be?

That will be dependant on how you will use the internet. Check out the table below to find out the kind of broadband speed you should pick when signing up for broadband in Duns.

Main internet uses Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

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What's the telephone area code for Duns

Corded telephone area code Duns

The telephone area code, sometimes called the landline dialling code, for Duns is 01361. When making a call to someone in Duns, and you are not in the same area, you should add 01361 to the number you'd like to call.

How much does an 01361 Duns call cost?

If you have calls included with your landline or mobile, the phone call will probably be included in that tariff. If calls are not included with your tariff, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have a plan that includes calls, please check with your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Electricity and Gas in Duns

Residents in Duns are free to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas will always be distributed and taken care of by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Duns home to the gas network and electricity grid.

Most of the time you will never need to ever contact the Duns distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Duns right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Duns

The electricity distribution network operator for Duns is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email [email protected]
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow
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There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Duns

There are no power plants within a 10 mile radius of Duns.

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Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Municipalities Close By Duns

Perhaps you're wondering which towns and cities are close to Duns, we've found the five nearest towns and cities to Duns.

Closest five municipalities to Duns
Municipality Distance from Duns
Coldstream 3.65 miles
Cornhill-on-Tweed 3.65 miles
Greenlaw 6.2 miles
Eyemouth 8.56 miles
Berwick-upon-Tweed 8.93 miles