Utilities in <u>Dyce

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Your Complete Guide to Utilities in Dyce

If you've moved and have questions about Dyce? Our utilities guide to Dyce will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Dyce water and sewerage. Keep reading to learn everything about utilities in Dyce.

About Dyce, Aberdeenshire

Dyce AB21 has a population of 5,712 and is located in the county of Aberdeenshire. Aberdeenshire has a population of 261,470 people.

Who supplies my water in Dyce?

Dyce water services are supplied by Scottish Water. Here are the main contact numbers for Scottish Water:

How to get in touch with the water supplier in Dyce

Calling a phone number for Scottish Water is just one method of contact to deal with your Dyce water account.

In the table below we have listed the main phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water phone number Scottish Water Emergency phone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

Additionally, you can communicate with Scottish Water, by composing a letter or sending an email. You can also send your request via the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you want to email Scottish Water, you can use the email address below:

Scottish Water Email Address
help@scottishwater.co.uk

Water rates in Dyce

Water bill in Dyce

Water rates in Dyce depend on whether your home has a water meter or not. You can easily check if your Dyce water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Dyce water rates will have a meter number listed on their water bills.

Metered Customers in Dyce

Customers that have a water meter at their Dyce property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your Dyce home.

Unmetered Customers in Dyce

Customers without a meter at their Dyce home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Dyce home.

The rate unmetered customers pay for water in Dyce is going to be based on the rateable value of your home. The rateable value calculation of your Dyce water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, having a water meter installed at your Dyce might work out cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How do I pay my Dyce water bill?

First of all, you will need to register with Scottish Water. After you register your details with Scottish Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Dyce bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Dyce?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Dyce AB21, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Dyce Water Frequently Asked Questions

Below we have answered some common questions that customers in Dyce have about their water supply.

Frequently Asked Questions About Water in Dyce

Is tap water in Dyce safe to drink?

Yes! It's safe to drink the tap water in Dyce. You can rest assured that Dyce water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Dyce water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Dyce water to make it drinkable.

Where does the water in Dyce come from?

There are three main sources of water that supply Dyce:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Dyce

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Dyce is below 60ppm, that makes the water hardness in in Dyce is rated as soft water.

What does this mean?

The water supply to your home in Dyce contains low levels of minerals that cause hard water. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances which means they should last longer.

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You shouldn't need to use a water softener at your home in Dyce.

Dyce No Water

If you don't have any running water in your Dyce home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Dyce.

If there is no water at your Dyce home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue will be with your home plumbing and not a problem affecting Dyce.

If you don't have any cold water, not even a trickle, contact Scottish Water for advice. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Scottish Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Dyce water leak or flooding

Dyce water problems might include anything from a leak, a burst water main, or flooding in your Dyce home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Dyce property, you need to do one of the following as quickly as you can:

  1. Contact Scottish Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the Scottish Water website and fill out the online form.

Why does the water in Dyce taste strange?

If you notice a change in taste or smell with your Dyce water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Dyce water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Dyce water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Scottish Water using the contact information above.

Internet in Dyce AB21

Dyceinternet connected globe

The speed of your internet connection at your Dyce home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test the speed of your connection and find out how it compares to the average connection speed for Dyce with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Dyce Average Download Speed Dyce Average Upload Speed
49.30 Mbps 13.40 Mbps
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The type of internet connection you have can have an effect on the speed you get in Dyce. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, but for some customers in remote areas this type of connection is the only one available.

What to look for when choosing an internet provider in Dyce?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. So picking the right internet provider can be unnerving. Don't worry, we've covered four main points that you should consider when choosing an internet provider in Dyce.

Availability

The first point to bear in mind when choosing an internet provider in Dyce is the availability. Most homes in Dyce can take advantage of fibre or 'superfast' connections, customers who live in a rural location could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Dyce?

  • Fibre broadband
    • This is fastest connection that's currently available in Dyce
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Dyce homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of Dyce.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Dyce.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Dyce broadband cost

Dyce broadband bill

You also need to consider the price you pay for broadband in Dyce. You will see many broadband providers are offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. You should always look in the fine print of the deal before you commit to a broadband connection in Dyce. There are some providers that will increase the price you pay during the initial contract period. We reported recently on the BT price hike which affects millions of BT customers.

Dyce Broadband Reliability

The reliability of the broadband connection is in Dyce should also be considered, with many of us working from home either full-time or part-time, knowing you have a reliable broadband connection to do your work is a priority.

Then in our freetime we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Dyce home is something to think about.

Dyce broadband technical support

Finally, the technical support for your Dyce broadband internet is of utmost importance. There's a good chance you will never need to contact your broadband provider, but should the need to contact them arises a high level of customer support that can deal with your problem in a fast and efficient manner should be considered when you choose a broadband provider in Dyce.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Dyce have about broadband internet.

Broadband Internet FAQs

Is the internet fast in Dyce?

The average speed of broadband in Dyce is:

Dyce Average Download Speed Dyce Average Upload Speed
49.30 Mbps 13.40 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Dyce, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Dyce home. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of homes in the UK .

What speed internet is best for me?

It really does depend on how you will use the internet. Take a look at this table for a general idea the kind of broadband speed you should pick for a broadband service in Dyce.

Usual Internet habits Recommended Broadband Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

What's the telephone dialling code of Dyce

Corded telephone area code Dyce

The telephone area code, sometimes called the landline dialling code, for Dyce is 01806. If you call someone in Dyce, and you are not in the same area, you will need to add 01806 to the number you'd like to call.

How much does an 01806 Dyce call cost?

If you have calls included with your landline or mobile tariff, the cost of the call will probably be included in that tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are unsure whether you have calls included in your tariff, we recommend getting in touch with your provider before you make the call to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Dyce

People living in Dyce are able to choose their gas and electricity supplier, but whichever supplier they are with, the gas and electricity is going to be supplied and maintained by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Dyce home to the electricity grid and gas networks.

Most of the time you won't need to speak to the Dyce distribution network operator, but if you do, you can quickly find out which DNO covers Dyce in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Dyce

The electricity distribution network operator for Dyce is SGN. You can find the SGN contact details in the table below:

SGN Contact Information
General Enquiries 0800 912 1700
Emergencies 0800 111 999
Email customer@sgn.co.uk
Website https://www.sgn.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Dyce

There are no power plants within a 10 mile radius of Dyce.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Municipalities Close By Dyce

You might be wondering which municipalities are close to Dyce, in the table below you can see the five closest municipalities to Dyce.