Utilities in <u>Ellon

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Your Complete Guide to Utilities in Ellon

If you just moved and have some questions about Ellon? Our complete guide to utilities in Ellon will explain in detail everything about broadband, area codes, power generation and energy distributors, and Ellon water and sewerage. Keep reading to learn everything about utilities in Ellon.

About Ellon, Aberdeenshire

Ellon AB41 has a population of 10,268 and is located in the county of Aberdeenshire. Aberdeenshire has a population of 261,470 people.

Who supplies my water in Ellon?

Ellon water utilities are supplied by Scottish Water. In the table below are the contact numbers for Scottish Water:

Getting in touch with your water supplier for Ellon

Ringing a contact number for Scottish Water is one of many options to discuss your Ellon water problems.

In the table below we have listed the main contact numbers for Scottish Water general enquiries and emergencies.

Scottish Water telephone number Scottish Water Emergency telephone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

Additionally, you can communicate with Scottish Water, by composing a letter or sending an email. You can also send your request via the Scottish Water website.

If you prefer to send a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you want to email Scottish Water, you must use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Price of water in Ellon

Water bill in Ellon

Water rates in Ellon depend on whether your home has a water meter or not. You can easily check if your Ellon water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Ellon water rates will have a meter number listed on their water bills.

Metered Customers in Ellon

Customers with a water meter at their Ellon house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges cover the consumption at your Ellon home.

Unmetered Customers in Ellon

Customers who don't have a meter at their Ellon home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Ellon home.

As an unmetered customer, the rate you pay for water in Ellon is going to be based on the rateable value of your home. The rateable value part of your Ellon water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, getting a water meter for your Ellon might work out cheaper.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How do I pay my Ellon water bill?

First of all, you will need to register with Scottish Water. After you register your details with Scottish Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Ellon bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Ellon?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Ellon AB41, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Ellon Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Ellon have about their water supply.

Frequently Asked Questions About Water in Ellon

Is the tap water in Ellon safe to drink?

Yes! You can drink the tap water in Ellon. You can rest assured that Ellon water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Ellon water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Ellon water to make it drinkable.

Where does the water in Ellon come from?

There are three main sources of water that supply Ellon:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Ellon

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Ellon is fewer than 60ppm, this means the water in in Ellon is rated as soft water.

What does this mean?

The water being supplied to your home in Ellon contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances meaning they should not break down as often.

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You don't need to add a water softener to the water in Ellon.

Ellon No Water

If you don't have any running water in your Ellon home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Ellon.

If there is no water at your Ellon home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Ellon.

If your home has no cold water, not even a trickle, contact Scottish Water for assistance. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Scottish Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Ellon water leak or flooding

Ellon water problems can include anything from a leak, a burst water main, or flooding in your Ellon home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your Ellon property, you need to do one of the following as quickly as you can:

  1. Call Scottish Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Scottish Water website and fill in the form to report the problem.

Why does the water in Ellon taste strange?

If you detect a difference in smell or taste of your Ellon water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Ellon water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Ellon water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Scottish Water via the contact channels listed above.

Internet in Ellon AB41

Elloninternet connected globe

The speed of your internet connection at your Ellon home is dependant upon several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Which provider you have

Test how fast your internet is and find out how it compares to the average broadband speed for Ellon with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Ellon Average Download Speed Ellon Average Upload Speed
49.30 Mbps 13.40 Mbps
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The internet connection type you have can have an effect on the speed you get in Ellon. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

The slowest way to access the internet is ADSL, in some remote parts of the UK it is the only means of connection that's available.

What should you consider when picking a broadband provider in Ellon?

These days, the internet is as important as other essential utilities, perhaps more important. So picking the right internet provider can be unnerving. Don't worry, let's take a look at the top four points that you should consider when picking a broadband provider in Ellon.

Availability

The first thing you need to think about before picking a broadband provider in Ellon is the availability. Most homes in Ellon should be able to enjoy superfast' or fibre connections, people outside a built-up area may have trouble getting fast broadband.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Ellon?

  • Fibre broadband
    • This is fastest connection that's currently available in Ellon
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Ellon homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Ellon.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Ellon.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Ellon broadband value for money

Ellon broadband bill

Another important consideration is how much it costs for the broadband in Ellon. You will see many broadband providers are offering a cheap introductory offer for new customers, but the price is often for a limited period. We recommend you double check the fine print of the deal before you sign up to a internet service in Ellon. Some providers will raise the price even before your contract has finished. For example, recently there was a BT price hike that has affected millions of customers.

Ellon Broadband Reliability

The reliability of broadband in Ellon also needs consideration, with many of us working from home full-time or just a few days per week, we need to have a reliable internet connection to keep up to date with work your work is really important.

When we're relaxing we're streaming movies or playing online games with friends which without a reliable broadband connection at your Ellon home will be an important thing to consider.

Ellon broadband customer service

Lastly, the technical support for your Ellon broadband internet is of utmost importance. There's a good chance you will never need to get in touch with your internet service provider, but should the need to contact them arises a provider with excellent customer service that deals with your query in a fast and efficient manner should be considered when making a decision for a broadband internet provider in Ellon.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Ellon ask about their broadband.

Broadband FAQs

Is the internet fast in Ellon?

The average internet speed in Ellon is:

Ellon Average Download Speed Ellon Average Upload Speed
49.30 Mbps 13.40 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Ellon, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Ellon property. This means it's very fast and extremely reliable. Currently, 31.83% of UK home .

How fast internet should my internet be?

That will be dependant on what kind of internet user you are. Have a look at the following table to find out what sort of download speed you should choose when signing up for broadband in Ellon.

Usual Internet habits Recommended Broadband Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the landline area code in Ellon

Corded telephone area code Ellon

The telephone dialling code, sometimes called the area code, for Ellon is 01358. If you're calling somebody in Ellon, and you're located in a different region, you must add 01358 to the number you're calling.

How much does an 01358 Ellon call cost?

If you have a call plan with your landline or mobile, then the call cost is likely to be included in that tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you don't know whether you have calls included in your tariff, you should ask your provider before making the call to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Gas and Electricity in Ellon

Residents in Ellon are able to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas is supplied and maintained by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Ellon home to the electricity grid and gas networks.

Most of the time you won't need to contact the Ellon distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Ellon in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Ellon

The electricity distribution network operator for Ellon is SGN. You can find the SGN contact details in the table below:

SGN Contact Information
General Enquiries 0800 912 1700
Emergencies 0800 111 999
Email customer@sgn.co.uk
Website https://www.sgn.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Ellon

There are no power plants within a 10 mile radius of Ellon.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Close By Ellon

You might be wondering which municipalities are close to Ellon, in the below table you will find the five closest municipalities to Ellon.

Closest five municipalities to Ellon
Municipality Distance from Ellon
St. Fergus 7.32 miles
Balmedie 12.95 miles
Belhelvie 12.95 miles