Your Complete Guide to Utilities in Eyemouth

If you just moved and have some questions about Eyemouth? Our utilities guide to Eyemouth will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Eyemouth water and sewerage. Keep reading to learn everything about utilities in Eyemouth.

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About Eyemouth, Scottish Borders

Eyemouth TD14 has a population of 3,546 and is located in the county of Scottish Borders. Scottish Borders has a population of 115,270 people.

Who supplies my water in Eyemouth?

Eyemouth water utilities are supplied by Scottish Water. Here are the main contact numbers for Scottish Water:

How to reach your water provider in Eyemouth

Calling a phone number for Scottish Water is one of many options to deal with your Eyemouth water problems.

In the table below you will find the telephone numbers for Scottish Water general enquiries and emergencies.

Scottish Water phone number Scottish Water Emergency phone number
0800 077 8778 0800 077 8778
24/7/365

Write to Scottish Water

You can also write to Scottish Water, by composing a letter or sending an email. You can also submit your request on the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you should use the following email address:

Scottish Water Email Address
[email protected]
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Cost of water in Eyemouth

Water bill in Eyemouth

Water rates in Eyemouth are based on if your home has a water meter or not. You can easily find out whether your Eyemouth water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Eyemouth water rates will have a meter number listed on their water bills.

Metered Customers in Eyemouth

Customers with a water meter at their Eyemouth home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges cover the consumption at your Eyemouth home.

Unmetered Customers in Eyemouth

Customers without a meter at their Eyemouth home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Eyemouth home.

The rate unmetered customers pay for water in Eyemouth is going to be based on the rateable value of your home. The rateable value calculation of your Eyemouth water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, getting a water meter for your Eyemouth may save you money.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How do I pay my Eyemouth water bill?

First of all, you will need to register with Scottish Water. After you register your details with Scottish Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Eyemouth bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Scottish Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Eyemouth?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Eyemouth TD14, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Eyemouth Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Eyemouth have about their water supply.

Frequently Asked Questions About Water in Eyemouth

Is the tap water in Eyemouth safe to drink?

Yes! The tap water is safe to drink in Eyemouth. You can rest assured that Eyemouth water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Eyemouth water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Eyemouth water to make it drinkable.

Where does the water in Eyemouth come from?

There are three main sources of water that supply Eyemouth:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Eyemouth

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Eyemouth is below 60ppm, that means the water hardness in in Eyemouth is rated as soft water.

What does this mean?

The water being supplied to your home in Eyemouth contains low levels of minerals that cause hard water. soft water means your clothes should be softer after washing, and your appliances more efficient. There should also be less limescale in your appliances meaning they should not break down as often.

Selectra recommends

You shouldn't need to use a water softener at your home in Eyemouth.

Eyemouth No Water

If there isn't any running water in your Eyemouth home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Eyemouth.

If there is no water at your Eyemouth home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Eyemouth.

If your home has no cold water, not even a trickle, contact Scottish Water for assistance. You can also try the following:

  1. Look at the "In Your Area" sections on the Scottish Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Scottish Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Eyemouth water leak or flooding

Eyemouth water problems might include anything from a leak, a burst water main, or flooding in your Eyemouth home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Eyemouth property, you must do one of the following as soon as possible:

  1. Contact Scottish Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Scottish Water website and fill in the form to report the problem.

Why does the water in Eyemouth taste strange?

If you notice a change in taste or smell with your Eyemouth water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Eyemouth water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Eyemouth water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Scottish Water on the contact details above.

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Internet in Eyemouth TD14

Eyemouthinternet connected globe

The speed of your internet connection at your Eyemouth home can vary depending on several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test how fast your internet is and find out how it compares to the average broadband speed for Eyemouth with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Eyemouth Average Download Speed Eyemouth Average Upload Speed
45.20 Mbps 9.90 Mbps
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The internet connection type you have can affect your download and upload speed in Eyemouth. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, but for some customers in remote areas it is the only means of connection available.

What should you consider when choosing an internet provider in Eyemouth?

In 2022, the internet is about as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet can be unnerving. Worry not, we've covered four main points worth considering before choosing an internet provider in Eyemouth.

Availability

The first thing to consider whilst choosing an internet provider in Eyemouth is the issue of availability. Whilst many homes in Eyemouth can take advantage of superfast' or fibre connections, people outside a built-up area may have limited access to the type of connection.

That being said, homes that have been built recently will likely have be able to get ultrafast FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Eyemouth?

  • Fibre broadband
    • This is fastest connection that's currently available in Eyemouth
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of Eyemouth homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Eyemouth.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Eyemouth.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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Eyemouth broadband value for money

Eyemouth broadband bill

Another important consideration is the monthly cost of broadband in Eyemouth. You will see many broadband providers are offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. We recommend you double check the fine print of the deal before you sign up to a internet service in Eyemouth. Some providers may even increase the price whilst you're in contract. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Eyemouth Broadband Reliability

The reliability of the broadband connection is in Eyemouth also needs consideration, with many people working from home either full-time or part-time, knowing you have a reliable broadband connection to stay in touch with work is really important.

Then in our freetime we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Eyemouth home will be an important thing to consider.

Eyemouth broadband technical support

Our final tip, the customer service of your Eyemouth internet connection is of utmost importance. Hopefully you shouldn't have to contact your broadband provider, however, if you have an issue and need to get in touch with them then having solid customer service that is able to solve your issue efficiently and quickly is a strong plus when you choose a broadband provider in Eyemouth.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Eyemouth ask about their broadband.

Broadband Frequently Asked Questions

How fast is the broadband in Eyemouth?

The average internet speed in Eyemouth is:

Eyemouth Average Download Speed Eyemouth Average Upload Speed
45.20 Mbps 9.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Eyemouth, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Eyemouth property. This means it's very fast and extremely reliable. At the time of writing, 31.83% of UK home .

How fast internet should my internet be?

That will be dependant on how you will use the internet. Check out the table below for a rough guide to what sort of download speed you should choose when signing up for broadband in Eyemouth.

Usual Internet habits Recommended Broadband Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

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What's the telephone dialling code of Eyemouth

Corded telephone area code Eyemouth

The telephone area code, sometimes called the landline dialling code, for Eyemouth is 01806. When making a call to someone in Eyemouth, and you're located in a different region, you will need to add 01806 to the number you're calling.

How much does an 01806 Eyemouth call cost?

If you have calls included with your landline or mobile, the cost of the call should be included as part of your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have a plan that includes calls, please check with your provider before calling so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Gas and Electricity in Eyemouth

Residents of Eyemouth can choose their own supplier for gas and electricity, but whichever supplier they are with, the gas and electricity is going to be supplied and maintained by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Eyemouth home to the electricity grid and gas networks.

In many cases you won't need to speak to the Eyemouth distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Eyemouth right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Eyemouth

The electricity distribution network operator for Eyemouth is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email [email protected]
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow
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There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Eyemouth

There are no power plants within a 10 mile radius of Eyemouth.

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Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Municipalities Near Eyemouth

You might be wondering which municipalities are nearby Eyemouth, in the table below you can see the five nearest towns and cities to Eyemouth.

Closest five municipalities to Eyemouth
Municipality Distance from Eyemouth
Cockburnspath 9.35 miles
Berwick-upon-Tweed 10.11 miles
Mindrum 10.41 miles
Coldstream 10.41 miles
Cornhill-on-Tweed 10.41 miles