Utilities in <u>Giffnock

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Your Complete Guide to Utilities in Giffnock

If you just moved and have some questions about Giffnock? Our comprehensive utilities guide to Giffnock will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Giffnock water and sewerage. Keep reading to learn everything about utilities in Giffnock.

About Giffnock, East Renfrewshire

Giffnock G46 has a population of 12,156 and is located in the county of East Renfrewshire. East Renfrewshire has a population of 95,170 people.

Who supplies my water in Giffnock?

Giffnock water services are provided by Scottish Water. Here are the main contact numbers for Scottish Water:

Getting in touch with your water supplier for Giffnock

Ringing a contact number for Scottish Water is one of many options to talk about your Giffnock water account.

In the table below we have listed the main contact numbers for Scottish Water general enquiries and emergencies.

Scottish Water phone number Scottish Water Emergency phone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, either by email or with a letter in the post. You can also send your request via the Scottish Water website.

If you prefer to send a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you can use the email address below:

Scottish Water Email Address
help@scottishwater.co.uk

Cost of water in Giffnock

Water bill in Giffnock

Water rates in Giffnock will vary depending on if your home has a water meter or not. You can easily find out whether your Giffnock water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Giffnock water rates will have a meter number listed on their water bills.

Metered Customers in Giffnock

Customers that have a water meter at their Giffnock home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your Giffnock home.

Unmetered Customers in Giffnock

Customers that don't have a water meter at their Giffnock home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Giffnock home.

Water rates for unmetered customers in Giffnock is based on the rateable value of your home. The rateable value part of your Giffnock water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, getting a water meter for your Giffnock could be cheaper.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How do I pay my Giffnock water bill?

First of all, you will need to register with Scottish Water. Once you've registered an account with Scottish Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Giffnock bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your Scottish Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Giffnock?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Giffnock G46, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Giffnock Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Giffnock have about their water supply.

Frequently Asked Questions About Water in Giffnock

Is tap water in Giffnock safe to drink?

Yes! You can drink the tap water in Giffnock. You can rest assured that Giffnock water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Giffnock water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Giffnock water to make it drinkable.

Where does the water in Giffnock come from?

There are three main sources of water that supply Giffnock:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Giffnock

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Giffnock is less than 60ppm, that means the water hardness in in Giffnock is rated as soft water.

What does this mean?

The water being supplied to your home in Giffnock contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. You might also notice less limescale build-up in your appliances which means they should last longer.

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You shouldn't need to use a water softener at your home in Giffnock.

Giffnock No Water

If there isn't any running water in your Giffnock home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Giffnock.

If there is no water at your Giffnock home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Giffnock.

If you don't have any cold water, not even a trickle, contact Scottish Water for advice. You can also try the following:

  1. Check the "In Your Area" sections of the Scottish Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Scottish Water, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Giffnock water leak or flooding

Giffnock water problems could be anything from a burst water main or flooding, to a leak in your Giffnock home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your Giffnock property, you must do one of the following as soon as possible:

  1. Contact Scottish Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Scottish Water website and fill in the form to report the problem.

Why does the water in Giffnock taste strange?

If you detect a difference in smell or taste of your Giffnock water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Giffnock water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Giffnock water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach Scottish Water on the contact details above.

Internet in Giffnock G46

Giffnockinternet connected globe

The speed of your broadband connection at your Giffnock home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test your internet speed and see how it compares to the average connection speed for Giffnock with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Giffnock Average Download Speed Giffnock Average Upload Speed
72.70 Mbps 14.20 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Giffnock. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in some remote parts of the UK it is the only means of connection currently available.

What to look for when choosing an internet provider in Giffnock?

These days, the internet is as important as other essential utilities, perhaps more important. Which means picking a reliable provider for your internet might seem daunting at first. Don't worry, let's take a look at the top four points worth considering before choosing an internet provider in Giffnock.

Availability

The first point to bear in mind whilst choosing an internet provider in Giffnock is what's available. Whilst many homes in Giffnock can take advantage of fibre or 'superfast' connections, customers who live in a rural location may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH since developers often install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Giffnock?

  • Fibre broadband
    • This is fastest connection that's currently available in Giffnock
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Giffnock homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Giffnock.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Giffnock.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Giffnock broadband cost

Giffnock broadband bill

You should also think about the monthly cost of broadband in Giffnock. You will see many broadband providers are offering a low priced offer especially for new customers, but the price can quickly increase. It's important to read the terms and conditions of the deal before you commit to a internet connection in Giffnock. There are some providers that will increase the price you pay before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

Giffnock Broadband Reliability

The reliability of the broadband connection is in Giffnock must also be considered, with many people working from home either full-time or part-time, having a reliable internet connection to stay in touch with work is really important.

When we're relaxing we're streaming movies or playing online games with friends that without a reliable internet connection for your Giffnock home is something to think about.

Giffnock broadband technical support

Lastly, the technical support for your Giffnock internet connection is extremely important. There's a good chance you will never need to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them a high level of customer support that is able to solve your issue quickly and efficiently is a strong plus when you choose a broadband provider in Giffnock.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Giffnock have about broadband internet.

Broadband Frequently Asked Questions

What's the average broadband speed in Giffnock?

The average speed of broadband in Giffnock is:

Giffnock Average Download Speed Giffnock Average Upload Speed
72.70 Mbps 14.20 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Giffnock, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Giffnock property. This means it's very fast and extremely reliable. At present, 31.83% of UK home .

What broadband speed do I need?

That would depend on what you will be using the internet for. Take a look at this table for a rough guide to which speed you should pick when getting connected in Giffnock.

Usual Internet habits Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Giffnock

Corded telephone area code Giffnock

The landline area code, sometimes called the dialling code, for Giffnock is 01806. When making a call to someone in Giffnock, and you're located in a different region, you must add 01806 to the number you're calling.

How much does an 01806 Giffnock call cost?

If calls are included with your landline or mobile tariff, the cost of the call is likely to be included in that tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you don't know whether you have a plan that includes calls, we recommend getting in touch with your provider before calling to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Giffnock

Residents of Giffnock are free to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas will always be distributed and taken care of by the local network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Giffnock home to the electricity grid and gas networks.

In many cases you won't need to speak to the Giffnock distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Giffnock below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Giffnock

The electricity distribution network operator for Giffnock is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Giffnock

There are no power plants within a 10 mile radius of Giffnock.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Municipalities Near Giffnock

Perhaps you're wondering which towns and cities are close to Giffnock, in the below table you will find the five nearest towns and cities to Giffnock.

Closest five municipalities to Giffnock
Municipality Distance from Giffnock
Thornliebank 0.01 miles
Deaconsbank 0.01 miles
Pollokshaws 0.98 miles
Mansewood 0.98 miles
Newlands 0.98 miles