Your Complete Guide to Utilities in Greenlaw

If you just moved and have some questions about Greenlaw? Our utilities guide to Greenlaw will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Greenlaw water and sewerage. Keep reading to learn everything about utilities in Greenlaw.

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About Greenlaw, Scottish Borders

Greenlaw TD10 has a population of 653 and is located in the county of Scottish Borders. Scottish Borders has a population of 115,270 people.

Who supplies my water in Greenlaw?

Greenlaw water utilities are supplied by Scottish Water. In the table below are the contact numbers for Scottish Water:

Getting in touch with your water supplier for Greenlaw

Speaking to an advisor at Scottish Water is one of many options to deal with your Greenlaw water account.

Below, you can find the principal contact numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365

Write to Scottish Water

You can also write to Scottish Water, either by email or with a letter in the post. You can also send your request via the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you would like to email Scottish Water, you must use the following email address:

Scottish Water Email Address
[email protected]
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Water rates in Greenlaw

Water bill in Greenlaw

Water rates in Greenlaw are based on if your home has a water meter or not. You can easily check if your Greenlaw water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Greenlaw water rates will have a meter number listed on their water bills.

Metered Customers in Greenlaw

Customers with a water meter at their Greenlaw property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges are for the consumption at your Greenlaw home.

Unmetered Customers in Greenlaw

Customers without a meter at their Greenlaw home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Greenlaw home.

Water rates for unmetered customers in Greenlaw will be based on the rateable value of your home. The rateable value part of your Greenlaw water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, installing a water meter at your Greenlaw might work out cheaper.

Customers with big families are probably not going to save money by installing a water meter.

How do I pay my Greenlaw water bill?

You will first need to register with Scottish Water. Once you've registered an account with Scottish Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Greenlaw bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Greenlaw?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Greenlaw TD10, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Greenlaw Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Greenlaw have about their water supply.

Frequently Asked Questions About Water in Greenlaw

Is water from the tap in Greenlaw safe to drink?

Yes! The tap water is safe to drink in Greenlaw. You can rest assured that Greenlaw water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Greenlaw water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Greenlaw water to make it drinkable.

Where does the water in Greenlaw come from?

There are three main sources of water that supply Greenlaw:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Greenlaw

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Greenlaw is fewer than 60ppm, that means the water hardness in in Greenlaw is rated as soft water.

What does this mean?

The water being supplied to your home in Greenlaw contains a minimal level of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. There should also be less limescale in your appliances which means they should last longer.

Selectra recommends

Water softener isn't needed at your home in Greenlaw.

Greenlaw No Water

If you have no water in your Greenlaw home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Greenlaw.

If there is no water at your Greenlaw home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Greenlaw.

If there is no cold water, not even a trickle, contact Scottish Water for assistance. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any information explaining why you have no water.
  2. Check the Twitter account of Scottish Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Greenlaw water leak or flooding

Greenlaw water problems could be anything from flooding or a leak, to a burst water main in your Greenlaw home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Greenlaw property, you must do one of the following as soon as possible:

  1. Call Scottish Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, visit the "report a leak" page on the Scottish Water website and complete the online form to report the issue.

Why does the water in Greenlaw taste strange?

If you find the taste or smell is different with your Greenlaw water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Greenlaw water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Greenlaw water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Scottish Water on the contact details above.

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Broadband Speed in Greenlaw TD10

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The speed of your broadband connection at your Greenlaw home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Which provider you have

Test the speed of your connection and see if it matches the average broadband speed for Greenlaw with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Greenlaw Average Download Speed Greenlaw Average Upload Speed
45.20 Mbps 9.90 Mbps
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The internet connection type you have can affect the speed you get at your home in Greenlaw. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote it is the only means of connection available.

What to look for when searching for a broadband provider in Greenlaw?

These days, the internet is as important as other essential utilities, some people might consider it the most important. Which means picking a reliable provider for your internet might seem daunting at first. Don't worry, we've covered four main points to think about when searching for a broadband provider in Greenlaw.

Availability

The first thing you need to think about when searching for a broadband provider in Greenlaw is the issue of availability. Most homes in Greenlaw should have access to fibre or 'superfast' broadband connections, people outside a built-up area could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Greenlaw?

  • Fibre broadband
    • This is fastest connection that's currently available in Greenlaw
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Greenlaw homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Greenlaw.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Greenlaw.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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Greenlaw broadband value for money

Greenlaw broadband bill

Another important consideration is the monthly cost of broadband in Greenlaw. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price can quickly increase. You should always look in the small print of the offer before you sign up to a broadband connection in Greenlaw. There are some providers that will increase the price you pay whilst you're in contract. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Greenlaw Broadband Reliability

The reliability of broadband in Greenlaw also needs consideration, with so many people that work from home full-time or just a few days per week, we need to have a reliable internet connection to stay in touch with work is really important.

The times when we're not working we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Greenlaw home is something to think about.

Greenlaw broadband customer support

Lastly, the customer support of your Greenlaw internet connection is extremely important. There's a good chance you will never need to contact your broadband provider, but if you ever do need to speak to them a provider with excellent customer service that can deal with your problem efficiently and quickly should be considered when selecting an internet provider in Greenlaw.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Greenlaw ask about their broadband.

Broadband Internet FAQs

Is the internet fast in Greenlaw?

The average broadband speed in Greenlaw is:

Greenlaw Average Download Speed Greenlaw Average Upload Speed
45.20 Mbps 9.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in Greenlaw, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Greenlaw property. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of houses in the UK .

What speed internet is best for me?

That would depend on what kind of internet user you are. Take a look at this table for a general idea which speed you should choose when signing up for broadband in Greenlaw.

Frequent internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

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What's the landline area code in Greenlaw

Corded telephone area code Greenlaw

The telephone dialling code, sometimes called the area code, for Greenlaw is 01806. When making a call to someone in Greenlaw, and you're located in a different region, you should add 01806 to the number you're calling.

How much does an 01806 Greenlaw call cost?

If you have calls included with your landline or mobile tariff, the phone call is likely to be included with your tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you are unsure whether you have inclusive calls, you should ask your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity in Greenlaw

People living in Greenlaw are able to choose their gas and electricity provider, but whichever supplier they are with, the gas and electricity is going to be maintained and supplied by the local network operator.

We call them Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your Greenlaw home to the gas network and electricity grid.

In many cases you won't need to contact the Greenlaw distribution network operator, but should you ever need to, you can find the distribution network operator for Greenlaw in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Greenlaw

The electricity distribution network operator for Greenlaw is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email [email protected]
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Greenlaw

There are no power plants within a 10 mile radius of Greenlaw.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Near Greenlaw

Perhaps you're wondering which towns and cities are close to Greenlaw, in the table below you can see the closest five municipalities to Greenlaw.

Closest five municipalities to Greenlaw
Municipality Distance from Greenlaw
Duns 6.2 miles
Kelso 6.51 miles
Mindrum 9.04 miles
Coldstream 9.04 miles
Cornhill-on-Tweed 9.04 miles