Your Complete Guide to Utilities in Greenock

If you've moved and have questions about Greenock? Our complete guide to utilities in Greenock will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Greenock water and sewerage. Keep reading to learn everything about utilities in Greenock.

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About Greenock, Inverclyde

Greenock PA15 has a population of 44,248 and is located in the county of Inverclyde. Inverclyde has a population of 78,150 people.

Who supplies my water in Greenock?

Greenock water utilities are supplied by Scottish Water. In the table below are the contact numbers for Scottish Water:

How to reach your water provider in Greenock

Ringing a contact number for Scottish Water is just one method of contact to discuss your Greenock water account.

Below, you can find the principal telephone numbers for Scottish Water general enquiries and emergencies.

Scottish Water phone number Scottish Water Emergency phone number
0800 077 8778 0800 077 8778
24/7/365

Write to Scottish Water

You can also get in touch with Scottish Water, either by email or with a letter in the post. You can also submit your request on the Scottish Water website.

If you prefer to send a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you would like to email Scottish Water, you should use the following email address:

Scottish Water Email Address
[email protected]
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Water rates in Greenock

Water bill in Greenock

Water rates in Greenock depend on whether your home has a water meter or not. It's easy to find out if your Greenock water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Greenock water rates will have a meter number listed on their water bills.

Metered Customers in Greenock

Customers that have a water meter at their Greenock property will pay an annual charge that is fixed, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges are for the consumption at your Greenock home.

Unmetered Customers in Greenock

Customers who don't have a meter at their Greenock home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Greenock home.

The rate unmetered customers pay for water in Greenock is based on the rateable value of your home. The rateable value part of your Greenock water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, installing a water meter at your Greenock could be cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How do I pay my Greenock water bill?

First, you must sign up and register with Scottish Water. After you've registered with Scottish Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Greenock bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Greenock?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Greenock PA15, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Greenock Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Greenock have about their water supply.

Frequently Asked Questions About Water in Greenock

Is the tap water in Greenock safe to drink?

Yes! The tap water is safe to drink in Greenock. You can rest assured that Greenock water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Greenock water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Greenock water to make it drinkable.

Where does the water in Greenock come from?

There are three main sources of water that supply Greenock:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Greenock

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Greenock is less than 60ppm, that makes the water hardness in in Greenock is rated as soft water.

What does this mean?

The water supply to your home in Greenock contains just trace amounts of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. It also means less limescale build-up in your home appliances which means they should last longer.

Selectra recommends

You shouldn't need to use a water softener at your home in Greenock.

Greenock No Water

If you have no water in your Greenock home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Greenock.

If there is no water at your Greenock home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Greenock.

If your home has no cold water, not even a trickle, contact Scottish Water for advice. If this is the case, you can try these tips:

  1. Look at the "In Your Area" sections on the Scottish Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Scottish Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Greenock water leak or flooding

Greenock water problems might include anything from a burst water main or flooding, to a leak in your Greenock home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Greenock property, you must do one of the following as soon as possible:

  1. Ring Scottish Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Scottish Water website and fill out the online form.

Why does the water in Greenock taste strange?

If you find the taste or smell is different with your Greenock water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Greenock water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Greenock water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Scottish Water on the contact details above.

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Broadband in Greenock PA15

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The broadband speed you get at your Greenock home can vary depending on several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test your internet speed and see if it matches the average broadband speed for Greenock with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Greenock Average Download Speed Greenock Average Upload Speed
91.60 Mbps 13.00 Mbps
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The internet connection type you have can have an effect on the speed you get in Greenock. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK this type of connection is the only one that's available.

What to look for when choosing an internet provider in Greenock?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. That means choosing an internet service provider might seem daunting at first. Worry not, let's take a look at the top four points to think about when choosing an internet provider in Greenock.

Availability

The first thing to consider when choosing an internet provider in Greenock is the availability. The majority of homes in Greenock should have access to superfast' or fibre connections, customers who live in a rural location could face issues getting access to the fastest internet.

That being said, homes that have been built recently may already have access to ultrafast FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Greenock?

  • Fibre broadband
    • This is the fastest available internet connection in Greenock
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Greenock homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Greenock.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Greenock.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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Greenock broadband price

Greenock broadband bill

You should also think about the monthly cost of broadband in Greenock. There are many providers offering a low cost deal for new customers, however you might find the rate suddenly goes up. It's important to read the small print of the offer before you sign up to a broadband connection in Greenock. Some providers may even increase the price whilst you're in contract. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Greenock Broadband Reliability

The reliability of the broadband connection is in Greenock also needs consideration, with many of us working from home full-time or just a few days per week, having a reliable internet connection to do your work is a priority.

When we're relaxing we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Greenock home is something to think about.

Greenock broadband technical support

Our final tip, the customer support of your Greenock broadband connection is extremely important. Hopefully you shouldn't have to get in touch with your internet service provider, but if you ever do need to speak to them then having solid customer service that can deal with your problem in a fast and efficient manner is definitely something worth considering when selecting an internet provider in Greenock.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Greenock have about broadband internet.

Broadband Internet FAQs

How fast is the broadband in Greenock?

The average broadband speed in Greenock is:

Greenock Average Download Speed Greenock Average Upload Speed
91.60 Mbps 13.00 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Greenock, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Greenock house. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of homes in the UK .

What speed internet is best for me?

That will be dependant on how you will use the internet. Take a look at this table for a general idea what sort of download speed you should take when getting connected in Greenock.

Main internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

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What's the landline area code in Greenock

Corded telephone area code Greenock

The landline area code, sometimes called the dialling code, for Greenock is 01475. If you call someone in Greenock, and you are not in the same area, you must add 01475 to the number you'd like to call.

How much does an 01475 Greenock call cost?

If you have a call plan with your landline or mobile tariff, the cost of the call should be included with your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you don't know whether you have inclusive calls, please check with your provider before you make the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Electricity and Gas in Greenock

People living in Greenock can choose their gas and electricity provider, but regardless of which supplier they choose, the gas and electricity is going to be supplied and maintained by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Greenock home to the gas and electricity networks.

In many cases you will never need to ever contact the Greenock distribution network operator, but should the need arise, you can find the distribution network operator for Greenock below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Greenock

The electricity distribution network operator for Greenock is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email [email protected]
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Greenock

There are no power plants within a 10 mile radius of Greenock.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Towns and Cities Near Greenock

Perhaps you're wondering which towns and cities are nearby Greenock, in the below table you will find the closest five municipalities to Greenock.

Closest five municipalities to Greenock
Municipality Distance from Greenock
Port Glasgow 2.44 miles
Gourock 3.3 miles
Kilmacolm 6.08 miles
Dunoon 6.7 miles
Wemyss Bay 7.03 miles