Utilities in <u>Kelvindale

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A Complete Guide to Utilities in Kelvindale

If you just moved and have some questions about Kelvindale? Our utilities guide to Kelvindale is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Kelvindale water and sewerage. Keep reading to learn everything about utilities in Kelvindale.

About Kelvindale, Glasgow

Kelvindale G12 has a population of 9,641 and is located in the county of Glasgow. Glasgow has a population of 1,688,907 people.

Who supplies my water in Kelvindale?

Kelvindale water services are supplied by Scottish Water. In the table below are the contact numbers for Scottish Water:

How to get in touch with the water supplier in Kelvindale

Calling a phone number for Scottish Water is one of many options to deal with your Kelvindale water issues.

In the table below we have listed the main phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, by composing a letter or sending an email. You can even send your message through the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you can use the email address below:

Scottish Water Email Address
help@scottishwater.co.uk

Cost of water in Kelvindale

Water bill in Kelvindale

Water rates in Kelvindale depend on whether your home has a water meter or not. You can easily check if your Kelvindale water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Kelvindale water rates will have a meter number listed on their water bills.

Metered Customers in Kelvindale

Customers with a water meter at their Kelvindale home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges cover the consumption at your Kelvindale home.

Unmetered Customers in Kelvindale

Customers without a meter at their Kelvindale home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Kelvindale home.

The rate unmetered customers pay for water in Kelvindale is based on the rateable value of your home. The rateable value calculation of your Kelvindale water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, installing a water meter at your Kelvindale might work out cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How do I pay my Kelvindale water bill?

You will first need to register with Scottish Water. Once you've registered an account with Scottish Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Kelvindale bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Kelvindale?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Kelvindale G12, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Kelvindale Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Kelvindale have about their water supply.

Frequently Asked Questions About Water in Kelvindale

Is the tap water in Kelvindale safe to drink?

Yes! The tap water is safe to drink in Kelvindale. You can rest assured that Kelvindale water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Kelvindale water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Kelvindale water to make it drinkable.

Where does the water in Kelvindale come from?

There are three main sources of water that supply Kelvindale:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Kelvindale

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Kelvindale is less than 60ppm, that makes the water hardness in in Kelvindale is rated as soft water.

What does this mean?

The water being supplied to your home in Kelvindale contains low levels of minerals that cause hard water. soft water means your clothes should be softer after washing, and your appliances more efficient. There should also be less limescale in your appliances which extends their lifespan.

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Water softener isn't needed at your home in Kelvindale.

Kelvindale No Water

If there isn't any running water in your Kelvindale home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Kelvindale.

If there is no water at your Kelvindale home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue will be with your home plumbing and not a problem affecting Kelvindale.

If you don't have any cold water, not even a trickle, contact Scottish Water for assistance. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Scottish Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Kelvindale water leak or flooding

Kelvindale water problems might include anything from a burst water main or flooding, to a leak in your Kelvindale home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Kelvindale property, you need to do one of the following as quickly as you can:

  1. Call Scottish Water regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, visit the "report a leak" page on the Scottish Water website and fill out the online form.

Why does the water in Kelvindale taste strange?

If you notice a change in taste or smell with your Kelvindale water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Kelvindale water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Kelvindale water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach Scottish Water via the contact channels listed above.

Broadband Speed in Kelvindale G12

Kelvindaleinternet connected globe

The speed of your broadband connection at your Kelvindale home depends on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Your broadband provider

Test how fast your internet is and see if it matches the average connection speed for Kelvindale with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Kelvindale Average Download Speed Kelvindale Average Upload Speed
83.60 Mbps 13.80 Mbps
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The type of internet connection you have can have an effect on the speed you get in Kelvindale. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, but for some customers in remote areas it is the only means of connection available.

Things to consider when searching for a broadband provider in Kelvindale?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet can be unnerving. To ease the pressure, we've covered four main points worth considering before searching for a broadband provider in Kelvindale.

Availability

The first point to bear in mind whilst searching for a broadband provider in Kelvindale is the availability. Most homes in Kelvindale can take advantage of fibre or 'superfast' connections, people outside a built-up area may have limited access to the type of connection.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Kelvindale?

  • Fibre broadband
    • This is the fastest available internet connection in Kelvindale
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Kelvindale homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Kelvindale.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Kelvindale.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Kelvindale broadband cost

Kelvindale broadband bill

You should also think about how much it costs for the broadband in Kelvindale. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price can quickly increase. We recommend you double check the small print of the offer before you commit to a internet connection in Kelvindale. Some providers will raise the price even before your contract has finished. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Kelvindale Broadband Reliability

How reliable the broadband is in Kelvindale should also be considered, with many of us working from home full-time or just a few days per week, having a reliable internet connection to do your work is really important.

Then in our freetime we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Kelvindale home is going to be important.

Kelvindale broadband customer support

Finally, the technical support for your Kelvindale internet connection is of utmost importance. You might never need to contact your broadband provider, however, if you have an issue and need to get in touch with them a high level of customer support that is able to solve your issue in a fast and efficient manner should be considered when you choose a broadband provider in Kelvindale.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Kelvindale ask about their broadband.

Broadband Frequently Asked Questions

Is the internet fast in Kelvindale?

The average internet speed in Kelvindale is:

Kelvindale Average Download Speed Kelvindale Average Upload Speed
83.60 Mbps 13.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Kelvindale, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Kelvindale home. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of homes in the UK .

What broadband speed do I need?

That will be dependant on what kind of internet user you are. Check out the table below for a general idea what sort of download speed you should pick when getting connected in Kelvindale.

Frequent internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels further, but does so at slower speeds. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

What's the landline area code in Kelvindale

Corded telephone area code Kelvindale

The landline area code, sometimes called the dialling code, for Kelvindale is 01806. If you call someone in Kelvindale, and you're located in a different region, you will need to add 01806 to the number you're calling.

How much does an 01806 Kelvindale call cost?

If you have calls included with your mobile or landline tariff, the phone call will probably be included in that tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are unsure whether you have a plan that includes calls, we recommend getting in touch with your provider before calling to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Kelvindale

Residents of Kelvindale are able to choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas is supplied and maintained by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Kelvindale home to the gas and electricity networks.

Most of the time you won't need to contact the Kelvindale distribution network operator, but if you do, you can find the distribution network operator for Kelvindale in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Kelvindale

The electricity distribution network operator for Kelvindale is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Kelvindale

There are no power plants within a 10 mile radius of Kelvindale.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Municipalities Near Kelvindale

You might be wondering which municipalities are within reach of Kelvindale, in the table below you can see the five nearest towns and cities to Kelvindale.

Closest five municipalities to Kelvindale
Municipality Distance from Kelvindale
Cleveden -
Dowanhill -
Hillhead -
Hyndland -
Yoker 0.63 miles