Utilities in <u>Kirkliston

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A Complete Guide to Utilities in Kirkliston

If you've moved and have questions about Kirkliston? Our comprehensive utilities guide to Kirkliston will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Kirkliston water and sewerage. Keep reading to learn everything about utilities in Kirkliston.

About Kirkliston, Edinburgh

Kirkliston EH29 has a population of 3,386 and is located in the county of Edinburgh. Edinburgh has a population of 524,930 people.

Who supplies my water in Kirkliston?

Kirkliston water services are provided by Scottish Water. In the table below are the contact numbers for Scottish Water:

Getting in touch with your water supplier for Kirkliston

Speaking to an advisor at Scottish Water is just one method of contact to talk about your Kirkliston water account.

Below, you can find the principal contact numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

Additionally, you can communicate with Scottish Water, either by email or with a letter in the post. You can also send your request via the Scottish Water website.

Customer that want to post a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you must use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Cost of water in Kirkliston

Water bill in Kirkliston

Water rates in Kirkliston depend on whether your home has a water meter or not. You can easily find out whether your Kirkliston water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Kirkliston water rates will have a meter number listed on their water bills.

Metered Customers in Kirkliston

Customers with a water meter at their Kirkliston house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your Kirkliston home.

Unmetered Customers in Kirkliston

Customers who don't have a meter at their Kirkliston home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Kirkliston home.

The rate unmetered customers pay for water in Kirkliston will be based on the rateable value of your home. The rateable value of your Kirkliston water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, installing a water meter at your Kirkliston might work out cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How do I pay my Kirkliston water bill?

You will first need to register with Scottish Water. Once you've registered an account with Scottish Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Kirkliston bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Kirkliston?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Kirkliston EH29, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Kirkliston Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Kirkliston have about their water supply.

Frequently Asked Questions About Water in Kirkliston

Is the tap water in Kirkliston safe to drink?

Yes! It's safe to drink the tap water in Kirkliston. You can rest assured that Kirkliston water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Kirkliston water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Kirkliston water to make it drinkable.

Where does the water in Kirkliston come from?

There are three main sources of water that supply Kirkliston:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Kirkliston

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Kirkliston is fewer than 60ppm, this means the water in in Kirkliston is rated as soft water.

What does this mean?

The clean water supply to your home in Kirkliston contains a minimal level of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. You might also notice less limescale build-up in your appliances which means they should last longer.

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Water softener isn't needed at your home in Kirkliston.

Kirkliston No Water

If there isn't any running water in your Kirkliston home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Kirkliston.

If there is no water at your Kirkliston home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Kirkliston.

If your home has no cold water, not even a trickle, contact Scottish Water for assistance. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Scottish Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Scottish Water, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Kirkliston water leak or flooding

Kirkliston water problems might include anything from flooding or a leak, to a burst water main in your Kirkliston home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Kirkliston property, you must do one of the following as soon as possible:

  1. Call Scottish Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, visit the "report a leak" page on the Scottish Water website and fill in the form to report the problem.

Why does the water in Kirkliston taste strange?

If you notice a change in taste or smell with your Kirkliston water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Kirkliston water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Kirkliston water.

If you have questions about your water's taste, smell, or appearance, you can speak to Scottish Water using the contact information above.

Broadband Speed in Kirkliston EH29

Kirklistoninternet connected globe

The speed of your broadband connection at your Kirkliston home is dependant upon several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test the speed of your connection and find out how it compares to the average connection speed for Kirkliston with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Kirkliston Average Download Speed Kirkliston Average Upload Speed
82.50 Mbps 14.90 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Kirkliston. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL is the slowest type of connection, in parts of the UK that are more remote this type of connection is the only one currently available.

What to look for when searching for a broadband provider in Kirkliston?

These days, the internet is as important as other essential utilities, some people might consider it the most important. So picking the right internet provider might seem daunting at first. Don't worry, we've listed the four important points worth considering before searching for a broadband provider in Kirkliston.

Availability

The first thing you need to think about whilst searching for a broadband provider in Kirkliston is the availability. Whilst many homes in Kirkliston can take advantage of superfast' or fibre connections, people outside a built-up area may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Kirkliston?

  • Fibre broadband
    • This is fastest connection that's currently available in Kirkliston
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Kirkliston homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Kirkliston.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Kirkliston.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Kirkliston broadband value for money

Kirkliston broadband bill

You also need to consider the price you pay for broadband in Kirkliston. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price is often for a limited period. You should always look in the fine print of the deal before you commit to a broadband connection in Kirkliston. Some providers will raise the price even whilst you're in contract. For example, recently there was a BT price hike which affects millions of BT customers.

Kirkliston Broadband Reliability

The reliability of broadband in Kirkliston must also be considered, with many people working from home full-time or just a few days per week, we need to have a reliable internet connection to keep up to date with work your work can be extremely important.

The times when we're not working we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Kirkliston home is something to think about.

Kirkliston broadband customer support

Lastly, the customer support of your Kirkliston broadband internet is extremely important. There's a good chance you will never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a provider with excellent customer service that is able to solve your issue in a fast and efficient manner is a strong plus when you choose a broadband provider in Kirkliston.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Kirkliston ask about their broadband.

Broadband FAQs

What's the average broadband speed in Kirkliston?

The average speed of broadband in Kirkliston is:

Kirkliston Average Download Speed Kirkliston Average Upload Speed
82.50 Mbps 14.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Kirkliston, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Kirkliston house. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of UK home .

What broadband speed do I need?

That will be dependant on what kind of internet user you are. Take a look at this table for a general idea what sort of download speed you should choose for a broadband service in Kirkliston.

Frequent internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the landline area code in Kirkliston

Corded telephone area code Kirkliston

The telephone dialling code, sometimes called the area code, for Kirkliston is 01806. If you're calling somebody in Kirkliston, and you are in a different area, you should add 01806 to the number you'd like to call.

How much does an 01806 Kirkliston call cost?

If calls are included with your landline or mobile tariff, the phone call is likely to be included with your tariff. If calls are not included with your tariff, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have a plan that includes calls, you should ask your provider before calling to avoid unexpected charges on your bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Gas and Electricity in Kirkliston

Residents in Kirkliston are free to choose their gas and electricity supplier, but regardless of which supplier they choose, the electricity and gas will always be distributed and taken care of by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Kirkliston home to the gas network and electricity grid.

In many cases you won't need to contact the Kirkliston distribution network operator, but should the need arise, you can find the distribution network operator for Kirkliston in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Kirkliston

The electricity distribution network operator for Kirkliston is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Kirkliston

There are no power plants within a 10 mile radius of Kirkliston.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Municipalities Close By Kirkliston

Perhaps you're wondering which towns and cities are close to Kirkliston, we've found the five nearest towns and cities to Kirkliston.

Closest five municipalities to Kirkliston
Municipality Distance from Kirkliston
Newbridge 2.31 miles
Ratho 2.31 miles
Winchburgh 2.98 miles
West Lothian 2.98 miles