Utilities in <u>Longstone

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Your Complete Guide to Utilities in Longstone

If you've moved and have questions about Longstone? Our comprehensive utilities guide to Longstone will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Longstone water and sewerage. Keep reading to learn everything about utilities in Longstone.

About Longstone, Edinburgh

Longstone EH14 has a population of 147 and is located in the county of Edinburgh. Edinburgh has a population of 524,930 people.

Who supplies my water in Longstone?

Longstone water services are provided by Scottish Water. In the table below are the contact numbers for Scottish Water:

Getting in touch with your water supplier for Longstone

Speaking to an advisor at Scottish Water is just one method of contact to talk about your Longstone water problems.

Below, you can find the principal contact numbers for Scottish Water general enquiries and emergencies.

Scottish Water phone number Scottish Water Emergency phone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

Additionally, you can communicate with Scottish Water, you have the choice of posting a letter or sending an email. You can also submit your request on the Scottish Water website.

Customer that want to post a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you can use the email address below:

Scottish Water Email Address
help@scottishwater.co.uk

Price of water in Longstone

Water bill in Longstone

Water rates in Longstone depend on whether your home has a water meter or not. You can easily check if your Longstone water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Longstone water rates will have a meter number listed on their water bills.

Metered Customers in Longstone

Customers who have a water meter installed at their Longstone property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your Longstone home.

Unmetered Customers in Longstone

Customers that don't have a water meter at their Longstone home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Longstone home.

As an unmetered customer, the rate you pay for water in Longstone is based on the rateable value of your home. The rateable value of your Longstone water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, having a water meter installed at your Longstone may save you money.

Customers with big families are probably not going to save money by having a meter installed.

How do I pay my Longstone water bill?

You will first need to register with Scottish Water. Once you've registered an account with Scottish Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Longstone bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Longstone?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Longstone EH14, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Longstone Water Frequently Asked Questions

Below we have answered some common questions that customers in Longstone have about their water supply.

Frequently Asked Questions About Water in Longstone

Is tap water in Longstone safe to drink?

Yes! It's safe to drink the tap water in Longstone. You can rest assured that Longstone water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Longstone water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Longstone water to make it drinkable.

Where does the water in Longstone come from?

There are three main sources of water that supply Longstone:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Longstone

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Longstone is less than 60ppm, that makes the water hardness in in Longstone is rated as soft water.

What does this mean?

The clean water supply to your home in Longstone contains a minimal level of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. You might also notice less limescale build-up in your appliances meaning they should not break down as often.

Selectra recommends

You shouldn't need to use a water softener at your home in Longstone.

Longstone No Water

If there isn't any running water in your Longstone home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Longstone.

If there is no water at your Longstone home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue will be with your home plumbing and not a problem affecting Longstone.

If you don't have any cold water, not even a trickle, contact Scottish Water for help. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Scottish Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Longstone water leak or flooding

Longstone water problems can include anything from a burst water main or flooding, to a leak in your Longstone home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Longstone property, you should try to do one of the following as long as it's safe to do so:

  1. Call Scottish Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the Scottish Water website and complete the online form to report the issue.

Why does the water in Longstone taste strange?

If you notice a change in taste or smell with your Longstone water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Longstone water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Longstone water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Scottish Water using the contact information above.

Broadband Speed in Longstone EH14

Longstoneinternet connected globe

The speed of your broadband connection at your Longstone home depends on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test the speed of your connection and find out how it compares to the average broadband speed for Longstone with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Longstone Average Download Speed Longstone Average Upload Speed
118.90 Mbps 22.30 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Longstone. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in parts of the UK that are more remote this type of connection is the only one currently available.

What should you consider when choosing an internet provider in Longstone?

These days, the internet is as important as other essential utilities, some people might consider it the most important. So picking the right internet provider could feel daunting. Worry not, we've listed the four important points worth considering before choosing an internet provider in Longstone.

Availability

The first point to bear in mind before choosing an internet provider in Longstone is the availability. Most homes in Longstone can take advantage of fibre or 'superfast' connections, those living in rural homes could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Longstone?

  • Fibre broadband
    • This is fastest connection that's currently available in Longstone
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Longstone homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of Longstone.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Longstone.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Longstone broadband cost

Longstone broadband bill

You also need to consider the price you pay for broadband in Longstone. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price can quickly increase. You should always look in the fine print of the deal before you sign up to a internet connection in Longstone. Some providers will raise the price even during the initial contract period. We reported recently on the BT price hike which affects millions of BT customers.

Longstone Broadband Reliability

How reliable the broadband is in Longstone must also be considered, with many people working from home full-time or just a few days per week, having a reliable internet connection to do your work can be extremely important.

The times when we're not working we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Longstone home will be an important thing to consider.

Longstone broadband technical support

Lastly, the customer support of your Longstone broadband internet is really important. Hopefully you shouldn't have to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a high level of customer support that deals with your query in a fast and efficient manner should be considered when you choose a broadband provider in Longstone.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Longstone have about their internet connection.

Broadband Internet FAQs

Is the internet fast in Longstone?

The average speed of broadband in Longstone is:

Longstone Average Download Speed Longstone Average Upload Speed
118.90 Mbps 22.30 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Longstone, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Longstone home. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of houses in the UK .

What speed internet is best for me?

It really does depend on how you will use the internet. Check out the table below for a general idea which speed you should pick for a broadband service in Longstone.

Frequent internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the landline area code in Longstone

Corded telephone area code Longstone

The landline area code, sometimes called the dialling code, for Longstone is 01806. If you call someone in Longstone, and you are in a different area, you should add 01806 to the number you'd like to call.

How much does an 01806 Longstone call cost?

If calls are included with your landline or mobile, the cost of the call is likely to be included with your tariff. If calls are not included with your tariff, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have a plan that includes calls, we recommend getting in touch with your provider before making the call to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Longstone

People living in Longstone are able to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the gas and electricity is going to be supplied and maintained by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Longstone home to the gas and electricity networks.

More often than not you won't need to contact the Longstone distribution network operator, but if you do, you can quickly find out which DNO covers Longstone right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Longstone

The electricity distribution network operator for Longstone is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Longstone

There are no power plants within a 10 mile radius of Longstone.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Municipalities Close By Longstone

If you've ever wondered which municipalities are nearby Longstone, we've found the five nearest towns and cities to Longstone.

Closest five municipalities to Longstone
Municipality Distance from Longstone
Balerno 0.01 miles
Currie 0.01 miles
Juniper Green 0.01 miles
Wester Hailes 0.01 miles
Gorgie 0.95 miles