Utilities in <u>Macduff

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Your Complete Guide to Utilities in Macduff

If you've moved and have questions about Macduff? Our complete guide to utilities in Macduff will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Macduff water and sewerage. Keep reading to learn everything about utilities in Macduff.

About Macduff, Aberdeenshire

Macduff AB44 has a population of 4,009 and is located in the county of Aberdeenshire. Aberdeenshire has a population of 261,470 people.

Who supplies my water in Macduff?

Macduff water services are supplied by Scottish Water. Below are the main phone numbers for Scottish Water:

How to reach your water provider in Macduff

Ringing a contact number for Scottish Water is just one method of contact to discuss your Macduff water problems.

Below, you can find the principal telephone numbers for Scottish Water general enquiries and emergencies.

Scottish Water phone number Scottish Water Emergency phone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, by composing a letter or sending an email. You can also send your request via the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you should use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Water rates in Macduff

Water bill in Macduff

Water rates in Macduff will vary depending on if your home has a water meter or not. You can easily find out whether your Macduff water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Macduff water rates will have a meter number listed on their water bills.

Metered Customers in Macduff

Customers who have a water meter installed at their Macduff house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your Macduff home.

Unmetered Customers in Macduff

Customers without a meter at their Macduff home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Macduff home.

Water rates for unmetered customers in Macduff is going to be based on the rateable value of your home. The rateable value of your Macduff water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, getting a water meter for your Macduff could be cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How do I pay my Macduff water bill?

First of all, you will need to register with Scottish Water. After you've registered with Scottish Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Macduff bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Scottish Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Macduff?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Macduff AB44, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Macduff Water Frequently Asked Questions

Below we have answered some common questions that customers in Macduff have about their water supply.

Frequently Asked Questions About Water in Macduff

Is water from the tap in Macduff safe to drink?

Yes! The tap water is safe to drink in Macduff. You can rest assured that Macduff water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Macduff water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Macduff water to make it drinkable.

Where does the water in Macduff come from?

There are three main sources of water that supply Macduff:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Macduff

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Macduff is less than 60ppm, that means the water hardness in in Macduff is rated as soft water.

What does this mean?

The water supply to your home in Macduff contains just trace amounts of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. It also means less limescale build-up in your home appliances meaning they should not break down as often.

Selectra recommends

You shouldn't need to use a water softener at your home in Macduff.

Macduff No Water

If there isn't any running water in your Macduff home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Macduff.

If there is no water at your Macduff home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Macduff.

If you don't have any cold water, not even a trickle, contact Scottish Water for help. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Scottish Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Scottish Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Macduff water leak or flooding

Macduff water problems could be anything from a leak, a burst water main, or flooding in your Macduff home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Macduff property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Scottish Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Scottish Water website and fill out the online form.

Why does the water in Macduff taste strange?

If you notice a change in taste or smell with your Macduff water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Macduff water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Macduff water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Scottish Water on the contact details above.

Internet in Macduff AB44

Macduffinternet connected globe

The broadband speed you get at your Macduff home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Which provider you have

Test your internet speed and see how it compares to the average broadband speed for Macduff with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Macduff Average Download Speed Macduff Average Upload Speed
38.00 Mbps 8.00 Mbps
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The type of internet connection you have can have an effect on the speed you get in Macduff. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK this type of connection is the only one that's available.

What should you consider when choosing an internet provider in Macduff?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. Which means picking a reliable provider for your internet can be unnerving. Don't worry, we've covered four main points worth considering before choosing an internet provider in Macduff.

Availability

The first thing to consider when choosing an internet provider in Macduff is what's available. Whilst many homes in Macduff should have access to fibre or 'superfast' connections, those living in rural homes may have trouble getting fast broadband.

That being said, homes that have been built recently should be able to enjoy access to the FTTH as developers often tend to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Macduff?

  • Fibre broadband
    • This is fastest connection that's currently available in Macduff
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Macduff homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Macduff.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Macduff.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Macduff broadband price

Macduff broadband bill

You also need to consider the monthly cost of broadband in Macduff. You will see many broadband providers are offering a low cost deal for new customers, but the price can quickly increase. It's important to read the terms and conditions of the deal before you sign up to a internet service in Macduff. There are some providers that will increase the price you pay during the initial contract period. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Macduff Broadband Reliability

The reliability of broadband in Macduff should also be considered, with many of us working from home on a part-time or full-time basis, having a reliable internet connection to stay in touch with work is a priority.

When we're relaxing we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Macduff home will be an important thing to consider.

Macduff broadband technical support

Our final tip, the customer support of your Macduff internet connection is of utmost importance. There's a good chance you will never need to contact your broadband provider, however, if you have an issue and need to get in touch with them then having solid customer service that can deal with your problem quickly and efficiently is a strong plus when selecting an internet provider in Macduff.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Macduff have about their internet connection.

Broadband FAQs

How fast is the broadband in Macduff?

The average speed of broadband in Macduff is:

Macduff Average Download Speed Macduff Average Upload Speed
38.00 Mbps 8.00 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Macduff, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Macduff house. This means it's very fast and extremely reliable. At present, 31.83% of homes in the UK .

What broadband speed do I need?

That will be dependant on what kind of internet user you are. Take a look at this table for a general idea what sort of download speed you should take for a broadband service in Macduff.

Usual Internet habits Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

What's the telephone area code for Macduff

Corded telephone area code Macduff

The landline area code, sometimes called the dialling code, for Macduff is 01806. When making a call to someone in Macduff, and you are not in the same area, you must add 01806 to the number you'd like to call.

How much does an 01806 Macduff call cost?

If you have a call plan with your landline or mobile, the cost of the call should be included with your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are unsure whether you have a plan that includes calls, please check with your provider before you make the call to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Macduff

Residents in Macduff can choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas is supplied and maintained by the local network operator.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Macduff home to the electricity grid and gas networks.

More often than not you will never need to ever contact the Macduff distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Macduff below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Macduff

The electricity distribution network operator for Macduff is SGN. You can find the SGN contact details in the table below:

SGN Contact Information
General Enquiries 0800 912 1700
Emergencies 0800 111 999
Email customer@sgn.co.uk
Website https://www.sgn.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Macduff

There are no power plants within a 10 mile radius of Macduff.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Near Macduff

You might be wondering which municipalities are close to Macduff, in the table below you can see the five nearest towns and cities to Macduff.

Closest five municipalities to Macduff
Municipality Distance from Macduff
Turriff 9.6 miles
Rothiemay 12.37 miles
Rhynie 12.37 miles
Lumsden 12.37 miles
Kennethmont 12.37 miles