Utilities in <u>Mastrick

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Your Complete Guide to Utilities in Mastrick

Are you moving and want to know more about Mastrick? Our comprehensive utilities guide to Mastrick is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Mastrick water and sewerage. Keep reading to learn everything about utilities in Mastrick.

About Mastrick, Aberdeenshire

Mastrick AB16 has a population of 7,365 and is located in the county of Aberdeenshire. Aberdeenshire has a population of 261,470 people.

Who supplies my water in Mastrick?

Mastrick water services are supplied by Scottish Water. Here are the main contact numbers for Scottish Water:

How to get in touch with the water supplier in Mastrick

Calling a phone number for Scottish Water is one of many contact methods to talk about your Mastrick water issues.

Below, you can find the principal phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also get in touch with Scottish Water, by composing a letter or sending an email. You can also submit your request on the Scottish Water website.

Customer that want to post a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you would like to email Scottish Water, you must use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Cost of water in Mastrick

Water bill in Mastrick

Water rates in Mastrick are based on if your home has a water meter or not. It's easy to find out if your Mastrick water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Mastrick water rates will have a meter number listed on their water bills.

Metered Customers in Mastrick

Customers who have a water meter installed at their Mastrick home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges are for the consumption at your Mastrick home.

Unmetered Customers in Mastrick

Customers that don't have a water meter at their Mastrick home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Mastrick home.

Water rates for unmetered customers in Mastrick is going to be based on the rateable value of your home. The rateable value part of your Mastrick water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, getting a water meter for your Mastrick might work out cheaper.

Customers with big families are probably not going to save money by getting a water meter installed.

How do I pay my Mastrick water bill?

You will first need to register with Scottish Water. After you've registered with Scottish Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Mastrick bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Mastrick?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Mastrick AB16, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Mastrick Water Frequently Asked Questions

Below we have answered some common questions that customers in Mastrick have about their water supply.

Frequently Asked Questions About Water in Mastrick

Is the tap water in Mastrick safe to drink?

Yes! The tap water is safe to drink in Mastrick. You can rest assured that Mastrick water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Mastrick water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Mastrick water to make it drinkable.

Where does the water in Mastrick come from?

There are three main sources of water that supply Mastrick:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Mastrick

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Mastrick is fewer than 60ppm, that makes the water hardness in in Mastrick is rated as soft water.

What does this mean?

The water being supplied to your home in Mastrick contains low levels of minerals that cause hard water. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. You might also notice less limescale build-up in your appliances which extends their lifespan.

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Water softener isn't needed at your home in Mastrick.

Mastrick No Water

If you have no water in your Mastrick home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Mastrick.

If there is no water at your Mastrick home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Mastrick.

If you don't have any cold water, not even a trickle, contact Scottish Water for help. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any information explaining why you have no water.
  2. Examine the Twitter account of Scottish Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Mastrick water leak or flooding

Mastrick water problems could be anything from a leak, a burst water main, or flooding in your Mastrick home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your Mastrick property, you need to do one of the following as quickly as you can:

  1. Call Scottish Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Scottish Water website and complete the online form to report the issue.

Why does the water in Mastrick taste strange?

If you detect a difference in smell or taste of your Mastrick water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Mastrick water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Mastrick water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Scottish Water via the contact channels listed above.

Broadband Speed in Mastrick AB16

Mastrickinternet connected globe

The broadband speed you get at your Mastrick home is dependant upon several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test the speed of your connection and see if it matches the average broadband speed for Mastrick with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Mastrick Average Download Speed Mastrick Average Upload Speed
80.30 Mbps 24.70 Mbps
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The type of internet connection you have can affect the speed you get at your home in Mastrick. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, but for some customers in remote areas it's the only type of internet connection currently available.

Things to consider when searching for a broadband provider in Mastrick?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. That means choosing an internet service provider can be unnerving. Worry not, we've listed the four important points to think about when searching for a broadband provider in Mastrick.

Availability

The first thing you need to think about whilst searching for a broadband provider in Mastrick is the issue of availability. The majority of homes in Mastrick can take advantage of fibre or 'superfast' connections, those living in rural homes may have limited access to the type of connection.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Mastrick?

  • Fibre broadband
    • This is fastest connection that's currently available in Mastrick
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Mastrick homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Mastrick.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Mastrick.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Mastrick broadband price

Mastrick broadband bill

You also need to consider how much it costs for the broadband in Mastrick. It's easy to find a broadband provider that's offering a low cost deal for new customers, but the price is often for a limited period. You should always look in the small print of the offer before you sign up to a broadband connection in Mastrick. Some providers will raise the price even during the initial contract period. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Mastrick Broadband Reliability

The reliability of the broadband connection is in Mastrick should also be considered, with so many people that work from home either full-time or part-time, we need to have a reliable internet connection to do your work is really important.

Then in our freetime we're watching movies online or gaming online that without a reliable internet connection for your Mastrick home is going to be important.

Mastrick broadband customer support

Finally, the customer support of your Mastrick broadband connection is of utmost importance. Hopefully you shouldn't have to contact the internet service provider you choose, but if you ever do need to speak to them a provider with excellent customer service that is able to solve your issue efficiently and quickly is definitely something worth considering when you choose a broadband provider in Mastrick.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Mastrick have about their internet connection.

Broadband Frequently Asked Questions

Is the internet fast in Mastrick?

The average broadband speed in Mastrick is:

Mastrick Average Download Speed Mastrick Average Upload Speed
80.30 Mbps 24.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Mastrick, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Mastrick property. This means it's very fast and extremely reliable. Currently, 31.83% of houses in the UK .

What broadband speed do I need?

It really does depend on what kind of internet user you are. Check out the table below for a general idea which speed you should take for a broadband service in Mastrick.

Frequent internet uses Recommended Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone dialling code of Mastrick

Corded telephone area code Mastrick

The telephone dialling code, sometimes called the area code, for Mastrick is 01224. If you call someone in Mastrick, and you're located in a different region, you will need to add 01224 before the number you're trying to call.

How much does an 01224 Mastrick call cost?

If calls are included with your mobile or landline tariff, the phone call will probably be included with your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have inclusive calls, you should ask your provider before calling so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Mastrick

Residents of Mastrick are able to choose their gas and electricity provider, but regardless of the supplier they are billed by, the gas and electricity is going to be supplied and maintained by the local network operator.

We call them Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Mastrick home to the electricity grid and gas networks.

Most of the time you won't need to contact the Mastrick distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Mastrick in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Mastrick

The electricity distribution network operator for Mastrick is SGN. You can find the SGN contact details in the table below:

SGN Contact Information
General Enquiries 0800 912 1700
Emergencies 0800 111 999
Email customer@sgn.co.uk
Website https://www.sgn.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Mastrick

There are no power plants within a 10 mile radius of Mastrick.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near Mastrick

You might be wondering which municipalities are nearby Mastrick, we've found the closest five municipalities to Mastrick.

Closest five municipalities to Mastrick
Municipality Distance from Mastrick
Middlefield -
Northfield -
Whiterashes 1.84 miles
Newmachar 1.84 miles