Utilities in <u>Mortonhall

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A Complete Guide to Utilities in Mortonhall

If you just moved and have some questions about Mortonhall? Our utilities guide to Mortonhall will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Mortonhall water and sewerage. Keep reading to learn everything about utilities in Mortonhall.

About Mortonhall, Edinburgh

Mortonhall EH17 has a population of 2,776 and is located in the county of Edinburgh. Edinburgh has a population of 524,930 people.

Who supplies my water in Mortonhall?

Mortonhall water services are supplied by Scottish Water. Below are the main phone numbers for Scottish Water:

How to get in touch with the water supplier in Mortonhall

Ringing a contact number for Scottish Water is one of many options to deal with your Mortonhall water account.

In the table below we have listed the main phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water phone number Scottish Water Emergency phone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, either by email or with a letter in the post. You can also send your request via the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you would like to email Scottish Water, you can use the email address below:

Scottish Water Email Address
help@scottishwater.co.uk

Price of water in Mortonhall

Water bill in Mortonhall

Water rates in Mortonhall are based on if your home has a water meter or not. You can easily check if your Mortonhall water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Mortonhall water rates will have a meter number listed on their water bills.

Metered Customers in Mortonhall

Customers with a water meter at their Mortonhall house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges cover the consumption at your Mortonhall home.

Unmetered Customers in Mortonhall

Customers who don't have a meter at their Mortonhall home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Mortonhall home.

As an unmetered customer, the rate you pay for water in Mortonhall is based on the rateable value of your home. The rateable value part of your Mortonhall water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, having a water meter installed at your Mortonhall could be cheaper.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How do I pay my Mortonhall water bill?

First, you must sign up and register with Scottish Water. After you register your details with Scottish Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Mortonhall bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Mortonhall?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Mortonhall EH17, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Mortonhall Water Frequently Asked Questions

Below we have answered some common questions that customers in Mortonhall have about their water supply.

Frequently Asked Questions About Water in Mortonhall

Is tap water in Mortonhall safe to drink?

Yes! You can drink the tap water in Mortonhall. You can rest assured that Mortonhall water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Mortonhall water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Mortonhall water to make it drinkable.

Where does the water in Mortonhall come from?

There are three main sources of water that supply Mortonhall:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Mortonhall

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Mortonhall is less than 60ppm, that makes the water hardness in in Mortonhall is rated as soft water.

What does this mean?

The water being supplied to your home in Mortonhall contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. There should also be less limescale in your appliances which means they should last longer.

Selectra recommends

You shouldn't need to use a water softener at your home in Mortonhall.

Mortonhall No Water

If you have no water in your Mortonhall home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Mortonhall.

If there is no water at your Mortonhall home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Mortonhall.

If your home has no cold water, not even a trickle, contact Scottish Water for assistance. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Scottish Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Scottish Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Mortonhall water leak or flooding

Mortonhall water problems can include anything from a burst water main or flooding, to a leak in your Mortonhall home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your Mortonhall property, you need to do one of the following as quickly as you can:

  1. Contact Scottish Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the Scottish Water website and fill out the online form.

Why does the water in Mortonhall taste strange?

If you detect a difference in smell or taste of your Mortonhall water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Mortonhall water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Mortonhall water.

If you have questions about your water's taste, smell, or appearance, you can speak to Scottish Water using the contact information above.

Broadband in Mortonhall EH17

Mortonhallinternet connected globe

The speed of your internet connection at your Mortonhall home can vary depending on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test the speed of your connection and see how it compares to the average broadband speed for Mortonhall with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Mortonhall Average Download Speed Mortonhall Average Upload Speed
83.80 Mbps 14.70 Mbps
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The type of internet connection you have can affect the speed you get at your home in Mortonhall. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, in some remote parts of the UK it is the only means of connection available.

What to look for when choosing an internet provider in Mortonhall?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet might seem daunting at first. Don't worry, we've covered four main points to think about when choosing an internet provider in Mortonhall.

Availability

The first point to bear in mind before choosing an internet provider in Mortonhall is the issue of availability. Most homes in Mortonhall should have access to superfast' or fibre connections, people outside a built-up area may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Mortonhall?

  • Fibre broadband
    • This is the fastest available internet connection in Mortonhall
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Mortonhall homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Mortonhall.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Mortonhall.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Mortonhall broadband value for money

Mortonhall broadband bill

You also need to consider the price you pay for broadband in Mortonhall. There are many providers offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. You should always look in the terms and conditions of the deal before you sign up to a internet connection in Mortonhall. Some providers will raise the price even during the initial contract period. We reported recently on the BT price hike that has affected millions of customers.

Mortonhall Broadband Reliability

The reliability of the broadband connection is in Mortonhall should also be considered, with so many people that work from home on a part-time or full-time basis, having a reliable internet connection to do your work is really important.

When we're relaxing we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Mortonhall home is something to think about.

Mortonhall broadband technical support

Finally, the technical support for your Mortonhall internet connection is extremely important. There's a good chance you will never need to contact your broadband provider, but if you ever do need to speak to them a high level of customer support that deals with your query efficiently and quickly should be considered when selecting an internet provider in Mortonhall.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Mortonhall ask about their broadband.

Broadband FAQs

What's the average broadband speed in Mortonhall?

The average internet speed in Mortonhall is:

Mortonhall Average Download Speed Mortonhall Average Upload Speed
83.80 Mbps 14.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Mortonhall, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Mortonhall house. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of homes in the UK .

What speed internet is best for me?

That will be dependant on how you will use the internet. Have a look at the following table for a general idea which speed you should choose for a broadband service in Mortonhall.

Main internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone area code for Mortonhall

Corded telephone area code Mortonhall

The landline area code, sometimes called the dialling code, for Mortonhall is 01806. If you call someone in Mortonhall, and you're located in a different region, you must add 01806 to the number you're calling.

How much does an 01806 Mortonhall call cost?

If you have calls included with your landline or mobile tariff, the cost of the call will probably be included in that tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you are unsure whether you have inclusive calls, we recommend getting in touch with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Gas and Electricity in Mortonhall

Residents in Mortonhall are free to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas will always be supplied and maintained by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Mortonhall home to the electricity grid and gas networks.

Most of the time you won't need to speak to the Mortonhall distribution network operator, but should the need arise, you can quickly find out which DNO covers Mortonhall below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Mortonhall

The electricity distribution network operator for Mortonhall is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Mortonhall

There are no power plants within a 10 mile radius of Mortonhall.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Municipalities Near Mortonhall

Perhaps you're wondering which towns and cities are close to Mortonhall, in the table below you can see the closest five municipalities to Mortonhall.

Closest five municipalities to Mortonhall
Municipality Distance from Mortonhall
Moredun -
Liberton 1.72 miles
Cameron Toll 1.72 miles
Craigmillar 1.72 miles
Niddrie 1.72 miles