Utilities in <u>Mountcastle

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A Complete Guide to Utilities in Mountcastle

If you've moved and have questions about Mountcastle? Our utilities guide to Mountcastle will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Mountcastle water and sewerage. Keep reading to learn everything about utilities in Mountcastle.

About Mountcastle, Edinburgh

Mountcastle EH8 has a population of 2,634 and is located in the county of Edinburgh. Edinburgh has a population of 524,930 people.

Who supplies my water in Mountcastle?

Mountcastle water services are supplied by Scottish Water. Here are the main contact numbers for Scottish Water:

How to reach your water provider in Mountcastle

Ringing a contact number for Scottish Water is just one method of contact to deal with your Mountcastle water account.

In the table below we have listed the main telephone numbers for Scottish Water general enquiries and emergencies.

Scottish Water phone number Scottish Water Emergency phone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, by composing a letter or sending an email. You can even send your message through the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you would like to email Scottish Water, you should use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Price of water in Mountcastle

Water bill in Mountcastle

Water rates in Mountcastle are based on if your home has a water meter or not. It's easy to find out if your Mountcastle water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Mountcastle water rates will have a meter number listed on their water bills.

Metered Customers in Mountcastle

Customers who have a water meter installed at their Mountcastle house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your Mountcastle home.

Unmetered Customers in Mountcastle

Customers without a meter at their Mountcastle home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Mountcastle home.

The rate unmetered customers pay for water in Mountcastle is going to be based on the rateable value of your home. The rateable value part of your Mountcastle water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, installing a water meter at your Mountcastle might work out cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How do I pay my Mountcastle water bill?

First, you must sign up and register with Scottish Water. After you register your details with Scottish Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Mountcastle bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Mountcastle?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Mountcastle EH8, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Mountcastle Water Frequently Asked Questions

Below we have answered some common questions that customers in Mountcastle have about their water supply.

Frequently Asked Questions About Water in Mountcastle

Is water from the tap in Mountcastle safe to drink?

Yes! It's safe to drink the tap water in Mountcastle. You can rest assured that Mountcastle water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Mountcastle water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Mountcastle water to make it drinkable.

Where does the water in Mountcastle come from?

There are three main sources of water that supply Mountcastle:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Mountcastle

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Mountcastle is below 60ppm, this means the water in in Mountcastle is rated as soft water.

What does this mean?

The water being supplied to your home in Mountcastle contains just trace amounts of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances which means they should last longer.

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You shouldn't need to use a water softener at your home in Mountcastle.

Mountcastle No Water

If you have no water in your Mountcastle home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Mountcastle.

If there is no water at your Mountcastle home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Mountcastle.

If your home has no cold water, not even a trickle, contact Scottish Water for help. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Scottish Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Mountcastle water leak or flooding

Mountcastle water problems might include anything from a leak, a burst water main, or flooding in your Mountcastle home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Mountcastle property, you must do one of the following as soon as possible:

  1. Contact Scottish Water regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, visit the "report a leak" page on the Scottish Water website and fill in the form to report the problem.

Why does the water in Mountcastle taste strange?

If you find the taste or smell is different with your Mountcastle water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Mountcastle water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Mountcastle water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Scottish Water on the contact details above.

Broadband in Mountcastle EH8

Mountcastleinternet connected globe

The speed of your internet connection at your Mountcastle home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test the speed of your connection and find out how it compares to the average broadband speed for Mountcastle with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Mountcastle Average Download Speed Mountcastle Average Upload Speed
101.80 Mbps 20.70 Mbps
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The type of internet connection you have can affect the speed you get at your home in Mountcastle. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of UK households.

The slowest way to access the internet is ADSL, in some remote parts of the UK this type of connection is the only one available.

What to look for when choosing an internet provider in Mountcastle?

In 2022, the internet is about as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet can be unnerving. To ease the pressure, we've covered four main points to think about when choosing an internet provider in Mountcastle.

Availability

The first thing to consider before choosing an internet provider in Mountcastle is the issue of availability. The majority of homes in Mountcastle should be able to enjoy superfast' or fibre connections, those living in rural homes may have trouble getting fast broadband.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Mountcastle?

  • Fibre broadband
    • This is fastest connection that's currently available in Mountcastle
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Mountcastle homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of Mountcastle.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Mountcastle.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Mountcastle broadband cost

Mountcastle broadband bill

Another important consideration is the monthly cost of broadband in Mountcastle. There are many providers offering a cheap introductory offer for new customers, but the price is often for a limited period. You should always look in the fine print of the deal before you sign up to a broadband connection in Mountcastle. There are some providers that will increase the price you pay during the initial contract period. In the news recently, there was a BT price hike which affects millions of BT customers.

Mountcastle Broadband Reliability

The reliability of the broadband connection is in Mountcastle should also be considered, with so many people that work from home either full-time or part-time, knowing you have a reliable broadband connection to keep up to date with work your work is really important.

When we're relaxing we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Mountcastle home is something to think about.

Mountcastle broadband technical support

Our final tip, the technical support for your Mountcastle internet connection is of utmost importance. You might never need to contact your broadband provider, but if you ever do need to speak to them then having solid customer service that deals with your query efficiently and quickly is definitely something worth considering when making a decision for a broadband internet provider in Mountcastle.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Mountcastle have about their internet connection.

Broadband FAQs

Is the internet fast in Mountcastle?

The average speed of broadband in Mountcastle is:

Mountcastle Average Download Speed Mountcastle Average Upload Speed
101.80 Mbps 20.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Mountcastle, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Mountcastle home. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of UK home .

What speed internet is best for me?

It really does depend on how you will use the internet. Check out the table below for a rough guide to what sort of download speed you should pick when signing up for broadband in Mountcastle.

Main internet uses Recommended Broadband Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone dialling code of Mountcastle

Corded telephone area code Mountcastle

The telephone area code, sometimes called the landline dialling code, for Mountcastle is 01806. If you're calling somebody in Mountcastle, and you're located in a different region, you must add 01806 to the number you'd like to call.

How much does an 01806 Mountcastle call cost?

If you have calls included with your landline or mobile tariff, the cost of the call should be included in that tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are unsure whether you have inclusive calls, please check with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Gas and Electricity Supply in Mountcastle

Residents in Mountcastle are able to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas will always be supplied and maintained by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Mountcastle home to the gas and electricity networks.

In many cases you won't need to speak to the Mountcastle distribution network operator, but if you do, you can find the distribution network operator for Mountcastle in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Mountcastle

The electricity distribution network operator for Mountcastle is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Mountcastle

There are no power plants within a 10 mile radius of Mountcastle.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Municipalities Near Mountcastle

You might be wondering which municipalities are within reach of Mountcastle, in the table below you can see the closest five municipalities to Mountcastle.

Closest five municipalities to Mountcastle
Municipality Distance from Mountcastle
Newington -
Canongate -
Duddingston 1.13 miles
Portobello 1.13 miles