Utilities in <u>Neilston

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Your Complete Guide to Utilities in Neilston

If you just moved and have some questions about Neilston? Our comprehensive utilities guide to Neilston will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Neilston water and sewerage. Keep reading to learn everything about utilities in Neilston.

About Neilston, East Renfrewshire

Neilston G78 has a population of 5,321 and is located in the county of East Renfrewshire. East Renfrewshire has a population of 95,170 people.

Who supplies my water in Neilston?

Neilston water services are supplied by Scottish Water. Here are the main contact numbers for Scottish Water:

How to get in touch with the water supplier in Neilston

Calling a phone number for Scottish Water is one of many options to talk about your Neilston water account.

Below, you can find the principal phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, by composing a letter or sending an email. You can even send your message through the Scottish Water website.

If you prefer to send a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you must use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Water rates in Neilston

Water bill in Neilston

Water rates in Neilston will vary depending on if your home has a water meter or not. You can easily find out whether your Neilston water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Neilston water rates will have a meter number listed on their water bills.

Metered Customers in Neilston

Customers who have a water meter installed at their Neilston home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges are for the consumption at your Neilston home.

Unmetered Customers in Neilston

Customers who don't have a meter at their Neilston home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Neilston home.

The rate unmetered customers pay for water in Neilston is going to be based on the rateable value of your home. The rateable value part of your Neilston water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, getting a water meter for your Neilston might work out cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How do I pay my Neilston water bill?

First of all, you will need to register with Scottish Water. After you've registered with Scottish Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Neilston bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Neilston?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Neilston G78, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Neilston Water Frequently Asked Questions

Below we have answered some common questions that customers in Neilston have about their water supply.

Frequently Asked Questions About Water in Neilston

Is water from the tap in Neilston safe to drink?

Yes! It's safe to drink the tap water in Neilston. You can rest assured that Neilston water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Neilston water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Neilston water to make it drinkable.

Where does the water in Neilston come from?

There are three main sources of water that supply Neilston:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Neilston

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Neilston is less than 60ppm, that means the water hardness in in Neilston is rated as soft water.

What does this mean?

The clean water supply to your home in Neilston contains low levels of minerals that cause hard water. soft water means your clothes should be softer after washing, and your appliances more efficient. You might also notice less limescale build-up in your appliances which means they should last longer.

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Water softener isn't needed at your home in Neilston.

Neilston No Water

If there isn't any running water in your Neilston home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Neilston.

If there is no water at your Neilston home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Neilston.

If there is no cold water, not even a trickle, contact Scottish Water for help. You can also try the following:

  1. Look at the "In Your Area" sections on the Scottish Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Scottish Water, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Neilston water leak or flooding

Neilston water problems might include anything from a leak, a burst water main, or flooding in your Neilston home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Neilston property, you must do one of the following as soon as possible:

  1. Call Scottish Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Scottish Water website and fill in the form to report the problem.

Why does the water in Neilston taste strange?

If you notice a change in taste or smell with your Neilston water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Neilston water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Neilston water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Scottish Water using the contact information above.

Internet in Neilston G78

Neilstoninternet connected globe

The broadband speed you get at your Neilston home can vary depending on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test your internet speed and find out how it compares to the average connection speed for Neilston with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Neilston Average Download Speed Neilston Average Upload Speed
72.70 Mbps 14.20 Mbps
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The type of internet connection you have can affect the speed you get at your home in Neilston. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas it is the only means of connection currently available.

What to look for when searching for a broadband provider in Neilston?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. Which means picking a reliable provider for your internet can be unnerving. To ease the pressure, let's take a look at the top four points worth considering before searching for a broadband provider in Neilston.

Availability

The first thing you need to think about when searching for a broadband provider in Neilston is what's available. Whilst many homes in Neilston should be able to enjoy fibre or 'superfast' broadband connections, those living in rural homes may have limited access to the type of connection.

That being said, homes that have been built recently may already have access to ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Neilston?

  • Fibre broadband
    • This is fastest connection that's currently available in Neilston
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Neilston homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Neilston.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Neilston.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Neilston broadband value for money

Neilston broadband bill

You should also think about the price you pay for broadband in Neilston. You will see many broadband providers are offering a low cost deal for new customers, however you might find the rate suddenly goes up. It's important to read the fine print of the deal before you commit to a internet connection in Neilston. Some providers will raise the price even during the initial contract period. In the news recently, there was a BT price hike which affects millions of BT customers.

Neilston Broadband Reliability

The reliability of broadband in Neilston should also be considered, with so many people that work from home either full-time or part-time, having a reliable internet connection to stay in touch with work can be extremely important.

Then in our freetime we're streaming movies or playing online games with friends that without a reliable internet connection for your Neilston home is something to think about.

Neilston broadband customer support

Finally, the customer support of your Neilston internet connection is of utmost importance. You might never need to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that can deal with your problem quickly and efficiently is a strong plus when making a decision for a broadband internet provider in Neilston.

Broadband FAQ

Below we've answered some our the most common questions that customers in Neilston have about their internet connection.

Broadband Frequently Asked Questions

How fast is the broadband in Neilston?

The average broadband speed in Neilston is:

Neilston Average Download Speed Neilston Average Upload Speed
72.70 Mbps 14.20 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Neilston, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Neilston property. This means it's very fast and extremely reliable. Currently, 31.83% of UK home .

How fast internet should my internet be?

That will be dependant on what kind of internet user you are. Take a look at this table for a general idea which speed you should choose when getting connected in Neilston.

Usual Internet habits Recommended Download Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone dialling code of Neilston

Corded telephone area code Neilston

The landline area code, sometimes called the dialling code, for Neilston is 01806. When making a call to someone in Neilston, and you are in a different area, you will need to add 01806 to the number you're calling.

How much does an 01806 Neilston call cost?

If calls are included with your landline or mobile tariff, the phone call will probably be included with your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you don't know whether you have a plan that includes calls, you should ask your provider before you make the call to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Neilston

Residents of Neilston can choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas will always be distributed and taken care of by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Neilston home to the gas and electricity networks.

In many cases you won't need to contact the Neilston distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Neilston in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Neilston

The electricity distribution network operator for Neilston is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Neilston

There are no power plants within a 10 mile radius of Neilston.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Near Neilston

You might be wondering which municipalities are within reach of Neilston, in the below table you will find the five nearest towns and cities to Neilston.

Closest five municipalities to Neilston
Municipality Distance from Neilston
Uplawmoor -
Crookston 2.39 miles
Darnley 2.39 miles
Pollok 2.39 miles
Paisley (South) 2.97 miles