Utilities in <u>New Town

Need help with your utilities in New Town?

The team of Selectra advisors are on hand to help you every step of the way.

Trusted by thousands of UK householders

4.5/5

based on 1,010 reviews

Ad

Your Complete Guide to Utilities in New Town

If you've moved and have questions about New Town? Our utilities guide to New Town will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and New Town water and sewerage. Keep reading to learn everything about utilities in New Town.

About New Town, Edinburgh

New Town EH2 is located in the county of Edinburgh. Edinburgh has a population of 524,930 people.

Who supplies my water in New Town?

New Town water utilities are supplied by Scottish Water. In the table below are the contact numbers for Scottish Water:

Getting in touch with your water supplier for New Town

Ringing a contact number for Scottish Water is just one method of contact to deal with your New Town water account.

In the table below we have listed the main contact numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365
Selectra manSelectra blue

Moving to New Town?

Speak with the Selectra Team for free. Sort out all your bills in one call today.

Ad
Selectra manSelectra blue

Moving to New Town?

Selectra is currently closed. Arrange a free callback with the Selectra Team to sort out all your bills.

Ad

Write to Scottish Water

You can also get in touch with Scottish Water, either by email or with a letter in the post. You can also submit your request on the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you would like to email Scottish Water, you should use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Price of water in New Town

Water bill in New Town

Water rates in New Town are based on if your home has a water meter or not. You can easily find out whether your New Town water rates are metered or not by looking at a recent water bill or by contacting your supplier. Homes with metered New Town water rates will have a meter number listed on their water bills.

Metered Customers in New Town

Customers with a water meter at their New Town house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges cover the consumption at your New Town home.

Unmetered Customers in New Town

Customers without a meter at their New Town home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your New Town home.

As an unmetered customer, the rate you pay for water in New Town is going to be based on the rateable value of your home. The rateable value calculation of your New Town water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, installing a water meter at your New Town may save you money.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How do I pay my New Town water bill?

You will first need to register with Scottish Water. After you register your details with Scottish Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your New Town bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in New Town?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in New Town EH2, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

New Town Water Frequently Asked Questions

Below we have answered some common questions that customers in New Town have about their water supply.

Frequently Asked Questions About Water in New Town

Is tap water in New Town safe to drink?

Yes! You can drink the tap water in New Town. You can rest assured that New Town water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given New Town water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter New Town water to make it drinkable.

Where does the water in New Town come from?

There are three main sources of water that supply New Town:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in New Town

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in New Town is fewer than 60ppm, that makes the water hardness in in New Town is rated as soft water.

What does this mean?

The water being supplied to your home in New Town contains just trace amounts of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances which means they should last longer.

Selectra recommends

Water softener isn't needed at your home in New Town.

New Town No Water

If you have no water in your New Town home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in New Town.

If there is no water at your New Town home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting New Town.

If there is no cold water, not even a trickle, contact Scottish Water for assistance. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Scottish Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

New Town water leak or flooding

New Town water problems can include anything from a leak, a burst water main, or flooding in your New Town home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your New Town property, you need to do one of the following as quickly as you can:

  1. Contact Scottish Water regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the Scottish Water website and fill out the online form.

Why does the water in New Town taste strange?

If you detect a difference in smell or taste of your New Town water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the New Town water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to New Town water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Scottish Water via the contact channels listed above.

Broadband Speed in New Town EH2

New Towninternet connected globe

The speed of your internet connection at your New Town home can vary depending on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test your internet speed and see if it matches the average internet speed in New Town with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

New Town Average Download Speed New Town Average Upload Speed
70.40 Mbps 13.40 Mbps
blue selectra broadband routerSelectra blue

Slow broadband in New Town?

Speak with the Selectra Team for free. Get better broadband and TV for less!

Ad
blue selectra broadband routerSelectra blue

Slow broadband in New Town?

Selectra is currently closed. Arrange a free callback with the Selectra Team to get better broadband.

Ad

The internet connection type you have can affect your download and upload speed in New Town. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, in some remote parts of the UK this type of connection is the only one available.

What to look for when searching for a broadband provider in New Town?

These days, the internet is as important as other essential utilities, perhaps more important. That means choosing an internet service provider might seem daunting at first. Worry not, we've covered four main points to think about when searching for a broadband provider in New Town.

Availability

The first thing to consider before searching for a broadband provider in New Town is the issue of availability. Whilst many homes in New Town can take advantage of fibre or 'superfast' broadband connections, people outside a built-up area may have trouble getting fast broadband.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in New Town?

  • Fibre broadband
    • This is the fastest available internet connection in New Town
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of New Town homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of New Town.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in New Town.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
blue sim cardSelectra blue

Unlimited data in New Town?

Speak with the Selectra Team for free. Get an unlimited GB deal for less!

Ad
blue sim cardSelectra blue

Unlimited GBs in New Town?

Selectra is currently closed. Arrange a free callback with the Selectra Team to get unlimted data.

Ad
broadband connections options

New Town broadband cost

New Town broadband bill

Another important consideration is how much it costs for the broadband in New Town. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. It's important to read the small print of the offer when you sign up for a broadband connection in New Town. Some providers will raise the price even during the initial contract period. We reported recently on the BT price hike that has affected millions of customers.

New Town Broadband Reliability

The reliability of the broadband connection is in New Town also needs consideration, with many people working from home full-time or just a few days per week, we need to have a reliable internet connection to do your work is really important.

When we're relaxing we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your New Town home is something to think about.

New Town broadband customer support

Lastly, the technical support for your New Town broadband connection is extremely important. Hopefully you shouldn't have to contact your broadband provider, but if you ever do need to speak to them then having solid customer service that deals with your query efficiently and quickly is a strong plus when you choose a broadband provider in New Town.

[YAML_telecoms_alldeals_intext_cta1]

Broadband FAQ

Below we've answered some our the most common questions that customers in New Town ask about their broadband.

Broadband FAQs

Is the internet fast in New Town?

The average internet speed in New Town is:

New Town Average Download Speed New Town Average Upload Speed
70.40 Mbps 13.40 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in New Town, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your New Town home. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of homes in the UK .

How fast internet should my internet be?

That would depend on what kind of internet user you are. Check out the table below for a rough guide to which speed you should pick when signing up for broadband in New Town.

Frequent internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

What's the landline area code in New Town

Corded telephone area code New Town

The telephone dialling code, sometimes called the area code, for New Town is 01806. If you call someone in New Town, and you're located in a different region, you must add 01806 to the number you'd like to call.

How much does an 01806 New Town call cost?

If you have calls included with your landline or mobile tariff, the phone call is likely to be included in that tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have inclusive calls, please check with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. UK area codes can be three, four, or five digits long.

Gas and Electricity in New Town

Residents in New Town are able to choose their own supplier for gas and electricity, but whichever supplier they are with, the gas and electricity is going to be distributed and taken care of by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your New Town home to the electricity grid and gas networks.

Most of the time you won't need to speak to the New Town distribution network operator, but if you do, you can find the distribution network operator for New Town right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in New Town

The electricity distribution network operator for New Town is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
Green Light BulbSelectra blue

Looking for greener energy in New Town?

Speak with the Selectra Team for free. Do your bit for the environment in one call today.

Ad
Green Light BulbSelectra blue

Looking for greener energy in New Town?

Selectra is currently closed. Arrange a free callback with the Selectra Team to do your bit for the environment.

Ad

Power Generation near New Town

There are no power plants within a 10 mile radius of New Town.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Towns and Cities Near New Town

Perhaps you're wondering which towns and cities are nearby New Town, in the table below you can see the closest five municipalities to New Town.

Closest five municipalities to New Town
Municipality Distance from New Town
Restalrig 0.46 miles
Craigentinny 0.46 miles
West End 0.54 miles
Fountainbridge 0.54 miles