Utilities in <u>Oxgangs

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Your Complete Guide to Utilities in Oxgangs

If you just moved and have some questions about Oxgangs? Our complete guide to utilities in Oxgangs will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Oxgangs water and sewerage. Keep reading to learn everything about utilities in Oxgangs.

About Oxgangs, Edinburgh

Oxgangs EH13 has a population of 5,598 and is located in the county of Edinburgh. Edinburgh has a population of 524,930 people.

Who supplies my water in Oxgangs?

Oxgangs water utilities are supplied by Scottish Water. Here are the main contact numbers for Scottish Water:

How to reach your water provider in Oxgangs

Calling a phone number for Scottish Water is one of many options to discuss your Oxgangs water problems.

In the table below you will find the telephone numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, by composing a letter or sending an email. You can also send your request via the Scottish Water website.

If you prefer to send a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you would like to email Scottish Water, you should use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Price of water in Oxgangs

Water bill in Oxgangs

Water rates in Oxgangs are based on if your home has a water meter or not. You can easily check if your Oxgangs water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Oxgangs water rates will have a meter number listed on their water bills.

Metered Customers in Oxgangs

Customers that have a water meter at their Oxgangs home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your Oxgangs home.

Unmetered Customers in Oxgangs

Customers who don't have a meter at their Oxgangs home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Oxgangs home.

The rate unmetered customers pay for water in Oxgangs will be based on the rateable value of your home. The rateable value calculation of your Oxgangs water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, having a water meter installed at your Oxgangs could be cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How do I pay my Oxgangs water bill?

First of all, you will need to register with Scottish Water. After you've registered with Scottish Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Oxgangs bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Scottish Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Oxgangs?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Oxgangs EH13, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Oxgangs Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Oxgangs have about their water supply.

Frequently Asked Questions About Water in Oxgangs

Is the tap water in Oxgangs safe to drink?

Yes! It's safe to drink the tap water in Oxgangs. You can rest assured that Oxgangs water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Oxgangs water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Oxgangs water to make it drinkable.

Where does the water in Oxgangs come from?

There are three main sources of water that supply Oxgangs:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Oxgangs

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Oxgangs is below 60ppm, that means the water hardness in in Oxgangs is rated as soft water.

What does this mean?

The water being supplied to your home in Oxgangs contains low levels of minerals that cause hard water. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances meaning they should not break down as often.

Selectra recommends

Water softener isn't needed at your home in Oxgangs.

Oxgangs No Water

If you have no water in your Oxgangs home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Oxgangs.

If there is no water at your Oxgangs home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Oxgangs.

If there is no cold water, not even a trickle, contact Scottish Water for advice. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Scottish Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Oxgangs water leak or flooding

Oxgangs water problems might include anything from flooding or a leak, to a burst water main in your Oxgangs home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Oxgangs property, you should try to do one of the following as long as it's safe to do so:

  1. Call Scottish Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the Scottish Water website and fill in the form to report the problem.

Why does the water in Oxgangs taste strange?

If you notice a change in taste or smell with your Oxgangs water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Oxgangs water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding rubbery, salty, or metallic hints to Oxgangs water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach Scottish Water using the contact information above.

Internet in Oxgangs EH13

Oxgangsinternet connected globe

The broadband speed you get at your Oxgangs home is dependant upon several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test how fast your internet is and find out how it compares to the average internet speed in Oxgangs with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Oxgangs Average Download Speed Oxgangs Average Upload Speed
118.90 Mbps 22.30 Mbps
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The internet connection type you have can have an effect on the speed you get in Oxgangs. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, but for some customers in remote areas it is the only means of connection that's available.

What should you consider when searching for a broadband provider in Oxgangs?

In 2022, the internet is about as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet can be unnerving. Don't worry, let's take a look at the top four points to think about when searching for a broadband provider in Oxgangs.

Availability

The first thing to consider before searching for a broadband provider in Oxgangs is the issue of availability. Most homes in Oxgangs should be able to enjoy fibre or 'superfast' broadband connections, customers who live in a rural location may have limited access to the type of connection.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What are the different types of connection in Oxgangs?

  • Fibre broadband
    • This is the fastest type of connection you can get in Oxgangs
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Oxgangs homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Oxgangs.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Oxgangs.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Oxgangs broadband cost

Oxgangs broadband bill

You should also think about the price you pay for broadband in Oxgangs. You will see many broadband providers are offering a low cost deal for new customers, but the price is often for a limited period. We recommend you double check the fine print of the deal when you sign up for a internet connection in Oxgangs. Some providers may even increase the price before your contract has finished. For example, recently there was a BT price hike which affects millions of BT customers.

Oxgangs Broadband Reliability

The reliability of broadband in Oxgangs also needs consideration, with many of us working from home either full-time or part-time, knowing you have a reliable broadband connection to stay in touch with work is really important.

Then in our freetime we're streaming movies or playing online games with friends which without a reliable broadband connection at your Oxgangs home will be an important thing to consider.

Oxgangs broadband customer support

Our final tip, the customer service of your Oxgangs internet connection is of utmost importance. There's a good chance you will never need to get in touch with your internet service provider, but if you ever do need to speak to them then having solid customer service that deals with your query efficiently and quickly should be considered when making a decision for a broadband internet provider in Oxgangs.

Broadband FAQ

Below we've answered some our the most common questions that customers in Oxgangs have about broadband internet.

Broadband Frequently Asked Questions

Is the internet fast in Oxgangs?

The average speed of broadband in Oxgangs is:

Oxgangs Average Download Speed Oxgangs Average Upload Speed
118.90 Mbps 22.30 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Oxgangs, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Oxgangs house. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of UK home .

What broadband speed do I need?

That will be dependant on what you will be using the internet for. Check out the table below for a rough guide to the kind of broadband speed you should pick when getting connected in Oxgangs.

Usual Internet habits Recommended Download Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the telephone dialling code of Oxgangs

Corded telephone area code Oxgangs

The telephone area code, sometimes called the landline dialling code, for Oxgangs is 01806. When making a call to someone in Oxgangs, and you're located in a different region, you will need to add 01806 to the number you're calling.

How much does an 01806 Oxgangs call cost?

If you have a call plan with your landline or mobile, the phone call should be included as part of your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you don't know whether you have inclusive calls, please check with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Electricity and Gas in Oxgangs

Residents of Oxgangs are able to choose their gas and electricity supplier, but regardless of which supplier they choose, the electricity and gas is maintained and supplied by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Oxgangs home to the electricity grid and gas networks.

More often than not you won't need to contact the Oxgangs distribution network operator, but should the need arise, you can quickly find out which DNO covers Oxgangs below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Oxgangs

The electricity distribution network operator for Oxgangs is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Oxgangs

There are no power plants within a 10 mile radius of Oxgangs.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Near Oxgangs

You might be wondering which municipalities are close to Oxgangs, in the below table you will find the closest five municipalities to Oxgangs.

Closest five municipalities to Oxgangs
Municipality Distance from Oxgangs
Longstone 1.83 miles
Balerno 1.83 miles
Currie 1.83 miles
Juniper Green 1.83 miles
Wester Hailes 1.83 miles