Utilities in <u>Pollok

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Your Complete Guide to Utilities in Pollok

Are you moving and want to know more about Pollok? Our complete guide to utilities in Pollok will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Pollok water and sewerage. Keep reading to learn everything about utilities in Pollok.

About Pollok, Glasgow

Pollok G53 has a population of 12,053 and is located in the county of Glasgow. Glasgow has a population of 1,688,907 people.

Who supplies my water in Pollok?

Pollok water utilities are supplied by Scottish Water. Below are the main phone numbers for Scottish Water:

Getting in touch with your water supplier for Pollok

Calling a phone number for Scottish Water is one of many contact methods to discuss your Pollok water problems.

In the table below we have listed the main contact numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, by composing a letter or sending an email. You can also send your request via the Scottish Water website.

Customer that want to post a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you want to email Scottish Water, you should use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Cost of water in Pollok

Water bill in Pollok

Water rates in Pollok are based on if your home has a water meter or not. You can easily check if your Pollok water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Pollok water rates will have a meter number listed on their water bills.

Metered Customers in Pollok

Customers that have a water meter at their Pollok house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges cover the consumption at your Pollok home.

Unmetered Customers in Pollok

Customers without a meter at their Pollok home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Pollok home.

Water rates for unmetered customers in Pollok will be based on the rateable value of your home. The rateable value calculation of your Pollok water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, getting a water meter for your Pollok could be cheaper.

Customers with big families are probably not going to save money by installing a water meter.

How do I pay my Pollok water bill?

First, you must sign up and register with Scottish Water. Once you've registered an account with Scottish Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Pollok bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Pollok?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Pollok G53, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Pollok Water Frequently Asked Questions

Below we have answered some common questions that customers in Pollok have about their water supply.

Frequently Asked Questions About Water in Pollok

Is tap water in Pollok safe to drink?

Yes! It's safe to drink the tap water in Pollok. You can rest assured that Pollok water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Pollok water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Pollok water to make it drinkable.

Where does the water in Pollok come from?

There are three main sources of water that supply Pollok:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Pollok

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Pollok is fewer than 60ppm, that means the water hardness in in Pollok is rated as soft water.

What does this mean?

The water being supplied to your home in Pollok contains low levels of minerals that cause hard water. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. It also means less limescale build-up in your home appliances meaning they should not break down as often.

Selectra recommends

Water softener isn't needed at your home in Pollok.

Pollok No Water

If you don't have any running water in your Pollok home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Pollok.

If there is no water at your Pollok home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Pollok.

If your home has no cold water, not even a trickle, contact Scottish Water for advice. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Scottish Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Pollok water leak or flooding

Pollok water problems could be anything from flooding or a leak, to a burst water main in your Pollok home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Pollok property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Scottish Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Scottish Water website and complete the online form to report the issue.

Why does the water in Pollok taste strange?

If you find the taste or smell is different with your Pollok water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Pollok water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Pollok water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach Scottish Water via the contact channels listed above.

Broadband in Pollok G53

Pollokinternet connected globe

The speed of your broadband connection at your Pollok home depends on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test how fast your internet is and see if it matches the average internet speed in Pollok with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Pollok Average Download Speed Pollok Average Upload Speed
98.90 Mbps 20.20 Mbps
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The internet connection type you have can affect the speed you get at your home in Pollok. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, but for some customers in remote areas it's the only type of internet connection that's available.

What should you consider when searching for a broadband provider in Pollok?

These days, the internet is as important as other essential utilities, perhaps more important. Which means picking a reliable provider for your internet can be unnerving. Don't worry, we've listed the four important points that you should consider when searching for a broadband provider in Pollok.

Availability

The first thing to consider whilst searching for a broadband provider in Pollok is the issue of availability. Most homes in Pollok should be able to enjoy superfast' or fibre connections, customers who live in a rural location may have trouble getting fast broadband.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Pollok?

  • Fibre broadband
    • This is the fastest available internet connection in Pollok
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Pollok homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Pollok.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Pollok.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Pollok broadband cost

Pollok broadband bill

You should also think about how much it costs for the broadband in Pollok. There are many providers offering a low priced offer especially for new customers, but the price can quickly increase. We recommend you double check the small print of the offer when you sign up for a broadband connection in Pollok. Some providers may even increase the price during the initial contract period. We reported recently on the BT price hike which affects millions of BT customers.

Pollok Broadband Reliability

The reliability of the broadband connection is in Pollok also needs consideration, with so many people that work from home on a part-time or full-time basis, we need to have a reliable internet connection to stay in touch with work is really important.

Then in our freetime we're watching movies online or gaming online which without a reliable broadband connection at your Pollok home will be an important thing to consider.

Pollok broadband customer support

Lastly, the technical support for your Pollok internet connection is of utmost importance. There's a good chance you will never need to contact the internet service provider you choose, but should the need to contact them arises then having solid customer service that is able to solve your issue efficiently and quickly should be considered when making a decision for a broadband internet provider in Pollok.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Pollok have about broadband internet.

Broadband FAQs

Is the internet fast in Pollok?

The average internet speed in Pollok is:

Pollok Average Download Speed Pollok Average Upload Speed
98.90 Mbps 20.20 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Pollok, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Pollok house. This means it's very fast and extremely reliable. At present, 31.83% of houses in the UK .

How fast internet should my internet be?

It really does depend on what you will be using the internet for. Take a look at this table for a general idea the kind of broadband speed you should pick when getting connected in Pollok.

Main internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone area code for Pollok

Corded telephone area code Pollok

The telephone dialling code, sometimes called the area code, for Pollok is 01806. When making a call to someone in Pollok, and you're located in a different region, you will need to add 01806 before the number you're trying to call.

How much does an 01806 Pollok call cost?

If you have a call plan with your landline or mobile, the phone call is likely to be included in that tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have calls included in your tariff, please check with your provider before calling so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Electricity and Gas in Pollok

Residents in Pollok are able to choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas will always be maintained and supplied by the network operator for the region.

We call them Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Pollok home to the gas and electricity networks.

More often than not you will never need to ever contact the Pollok distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Pollok below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Pollok

The electricity distribution network operator for Pollok is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Pollok

There are no power plants within a 10 mile radius of Pollok.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Municipalities Near Pollok

You might be wondering which municipalities are close to Pollok, we've found the five closest municipalities to Pollok.

Closest five municipalities to Pollok
Municipality Distance from Pollok
Darnley 0.01 miles
Cardonald 1.63 miles
Hillington 1.63 miles
Penilee 1.63 miles
Pollokshaws 1.75 miles