Utilities in <u>Port Glasgow

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A Complete Guide to Utilities in Port Glasgow

If you just moved and have some questions about Port Glasgow? Our complete guide to utilities in Port Glasgow is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Port Glasgow water and sewerage. Keep reading to learn everything about utilities in Port Glasgow.

About Port Glasgow, East Renfrewshire

Port Glasgow PA14 has a population of 15,414 and is located in the county of East Renfrewshire. East Renfrewshire has a population of 95,170 people.

Who supplies my water in Port Glasgow?

Port Glasgow water utilities are supplied by Scottish Water. Here are the main contact numbers for Scottish Water:

How to get in touch with the water supplier in Port Glasgow

Ringing a contact number for Scottish Water is one of many options to discuss your Port Glasgow water issues.

In the table below we have listed the main phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also get in touch with Scottish Water, either by email or with a letter in the post. You can even send your message through the Scottish Water website.

If you prefer to send a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you can use the email address below:

Scottish Water Email Address
help@scottishwater.co.uk

Price of water in Port Glasgow

Water bill in Port Glasgow

Water rates in Port Glasgow will vary depending on if your home has a water meter or not. You can easily check if your Port Glasgow water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Port Glasgow water rates will have a meter number listed on their water bills.

Metered Customers in Port Glasgow

Customers with a water meter at their Port Glasgow house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges are for the consumption at your Port Glasgow home.

Unmetered Customers in Port Glasgow

Customers who don't have a meter at their Port Glasgow home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Port Glasgow home.

The rate unmetered customers pay for water in Port Glasgow is going to be based on the rateable value of your home. The rateable value part of your Port Glasgow water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, having a water meter installed at your Port Glasgow might work out cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How do I pay my Port Glasgow water bill?

First, you must sign up and register with Scottish Water. Once you've registered an account with Scottish Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Port Glasgow bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Scottish Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Port Glasgow?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Port Glasgow PA14, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Port Glasgow Water Frequently Asked Questions

Below we have answered some common questions that customers in Port Glasgow have about their water supply.

Frequently Asked Questions About Water in Port Glasgow

Is the tap water in Port Glasgow safe to drink?

Yes! You can drink the tap water in Port Glasgow. You can rest assured that Port Glasgow water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Port Glasgow water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Port Glasgow water to make it drinkable.

Where does the water in Port Glasgow come from?

There are three main sources of water that supply Port Glasgow:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Port Glasgow

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Port Glasgow is fewer than 60ppm, that makes the water hardness in in Port Glasgow is rated as soft water.

What does this mean?

The clean water supply to your home in Port Glasgow contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances which extends their lifespan.

Selectra recommends

Water softener isn't needed at your home in Port Glasgow.

Port Glasgow No Water

If there isn't any running water in your Port Glasgow home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Port Glasgow.

If there is no water at your Port Glasgow home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Port Glasgow.

If there is no cold water, not even a trickle, contact Scottish Water for assistance. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Scottish Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Scottish Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Port Glasgow water leak or flooding

Port Glasgow water problems might include anything from a leak, a burst water main, or flooding in your Port Glasgow home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your Port Glasgow property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Scottish Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the Scottish Water website and fill out the online form.

Why does the water in Port Glasgow taste strange?

If you find the taste or smell is different with your Port Glasgow water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Port Glasgow water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding rubbery, salty, or metallic hints to Port Glasgow water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Scottish Water via the contact channels listed above.

Broadband in Port Glasgow PA14

Port Glasgowinternet connected globe

The speed of your broadband connection at your Port Glasgow home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test the speed of your connection and see how it compares to the average internet speed in Port Glasgow with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Port Glasgow Average Download Speed Port Glasgow Average Upload Speed
91.60 Mbps 13.00 Mbps
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The internet connection type you have can affect your download and upload speed in Port Glasgow. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK it is the only means of connection that's available.

Things to consider when searching for a broadband provider in Port Glasgow?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. That means choosing an internet service provider might seem daunting at first. To ease the pressure, let's take a look at the top four points worth considering before searching for a broadband provider in Port Glasgow.

Availability

The first point to bear in mind before searching for a broadband provider in Port Glasgow is what's available. Most homes in Port Glasgow should be able to enjoy fibre or 'superfast' broadband connections, people outside a built-up area may have trouble getting fast broadband.

That being said, homes that have been built recently may already have access to ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What are the different types of connection in Port Glasgow?

  • Fibre broadband
    • This is the fastest available internet connection in Port Glasgow
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Port Glasgow homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Port Glasgow.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Port Glasgow.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Port Glasgow broadband price

Port Glasgow broadband bill

Another important consideration is how much it costs for the broadband in Port Glasgow. There are many providers offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. You should always look in the terms and conditions of the deal when you sign up for a internet connection in Port Glasgow. There are some providers that will increase the price you pay during the initial contract period. For example, recently there was a BT price hike that has affected millions of customers.

Port Glasgow Broadband Reliability

How reliable the broadband is in Port Glasgow also needs consideration, with many people working from home either full-time or part-time, we need to have a reliable internet connection to do your work can be extremely important.

When we're relaxing we're streaming movies or playing online games with friends which without a reliable broadband connection at your Port Glasgow home is going to be important.

Port Glasgow broadband customer support

Finally, the technical support for your Port Glasgow broadband connection is extremely important. You might never need to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them a high level of customer support that deals with your query quickly and efficiently should be considered when making a decision for a broadband internet provider in Port Glasgow.

Broadband FAQ

Below we've answered some our the most common questions that customers in Port Glasgow ask about their broadband.

Broadband FAQs

How fast is the broadband in Port Glasgow?

The average broadband speed in Port Glasgow is:

Port Glasgow Average Download Speed Port Glasgow Average Upload Speed
91.60 Mbps 13.00 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Port Glasgow, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Port Glasgow house. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of homes in the UK .

What broadband speed do I need?

That would depend on what you will be using the internet for. Check out the table below for a rough guide to the kind of broadband speed you should take when signing up for broadband in Port Glasgow.

Main internet uses Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Port Glasgow

Corded telephone area code Port Glasgow

The telephone dialling code, sometimes called the area code, for Port Glasgow is 01806. If you call someone in Port Glasgow, and you are in a different area, you must add 01806 to the number you're calling.

How much does an 01806 Port Glasgow call cost?

If you have a call plan with your mobile or landline tariff, the phone call will probably be included in that tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you don't know whether you have a plan that includes calls, we recommend getting in touch with your provider before making the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity in Port Glasgow

Residents in Port Glasgow can choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas is maintained and supplied by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Port Glasgow home to the electricity grid and gas networks.

More often than not you won't need to speak to the Port Glasgow distribution network operator, but should the need arise, you can quickly find out which DNO covers Port Glasgow in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Port Glasgow

The electricity distribution network operator for Port Glasgow is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Port Glasgow

There are no power plants within a 10 mile radius of Port Glasgow.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Towns and Cities Near Port Glasgow

Perhaps you're wondering which towns and cities are within reach of Port Glasgow, in the below table you will find the five nearest towns and cities to Port Glasgow.

Closest five municipalities to Port Glasgow
Municipality Distance from Port Glasgow
Greenock 2.44 miles
Kilmacolm 3.78 miles
Cardross 4.87 miles
Tarbet 5.62 miles