Utilities in <u>Portlethen

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A Complete Guide to Utilities in Portlethen

If you've moved and have questions about Portlethen? Our complete guide to utilities in Portlethen will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Portlethen water and sewerage. Keep reading to learn everything about utilities in Portlethen.

About Portlethen, Aberdeenshire

Portlethen AB12 has a population of 7,271 and is located in the county of Aberdeenshire. Aberdeenshire has a population of 261,470 people.

Who supplies my water in Portlethen?

Portlethen water services are supplied by Scottish Water. Below are the main phone numbers for Scottish Water:

How to reach your water provider in Portlethen

Ringing a contact number for Scottish Water is just one method of contact to discuss your Portlethen water account.

In the table below you will find the telephone numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, either by email or with a letter in the post. You can also send your request via the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you want to email Scottish Water, you can use the email address below:

Scottish Water Email Address
help@scottishwater.co.uk

Cost of water in Portlethen

Water bill in Portlethen

Water rates in Portlethen are based on if your home has a water meter or not. It's easy to find out if your Portlethen water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Portlethen water rates will have a meter number listed on their water bills.

Metered Customers in Portlethen

Customers with a water meter at their Portlethen house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your Portlethen home.

Unmetered Customers in Portlethen

Customers that don't have a water meter at their Portlethen home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your Portlethen home.

The rate unmetered customers pay for water in Portlethen is going to be based on the rateable value of your home. The rateable value calculation of your Portlethen water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, having a water meter installed at your Portlethen could be cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How do I pay my Portlethen water bill?

First, you must sign up and register with Scottish Water. After you register your details with Scottish Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Portlethen bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Scottish Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Portlethen?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Portlethen AB12, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Portlethen Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Portlethen have about their water supply.

Frequently Asked Questions About Water in Portlethen

Is tap water in Portlethen safe to drink?

Yes! It's safe to drink the tap water in Portlethen. You can rest assured that Portlethen water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Portlethen water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Portlethen water to make it drinkable.

Where does the water in Portlethen come from?

There are three main sources of water that supply Portlethen:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Portlethen

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Portlethen is below 60ppm, that means the water hardness in in Portlethen is rated as soft water.

What does this mean?

The water being supplied to your home in Portlethen contains just trace amounts of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. It also means less limescale build-up in your home appliances which means they should last longer.

Selectra recommends

Water softener isn't needed at your home in Portlethen.

Portlethen No Water

If you don't have any running water in your Portlethen home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Portlethen.

If there is no water at your Portlethen home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Portlethen.

If your home has no cold water, not even a trickle, contact Scottish Water for assistance. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Scottish Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

Portlethen water leak or flooding

Portlethen water problems might include anything from a leak, a burst water main, or flooding in your Portlethen home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Portlethen property, you must do one of the following as soon as possible:

  1. Contact Scottish Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, go to the "report a leak" section of the Scottish Water website and fill out the online form.

Why does the water in Portlethen taste strange?

If you find the taste or smell is different with your Portlethen water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Portlethen water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Portlethen water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Scottish Water on the contact details above.

Broadband in Portlethen AB12

Portletheninternet connected globe

The speed of your internet connection at your Portlethen home can vary depending on several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test your internet speed and see how it compares to the average broadband speed for Portlethen with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Portlethen Average Download Speed Portlethen Average Upload Speed
88.00 Mbps 36.80 Mbps
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The type of internet connection you have can affect your download and upload speed in Portlethen. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in some remote parts of the UK this type of connection is the only one that's available.

What to look for when searching for a broadband provider in Portlethen?

In 2022, the internet is about as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet might seem daunting at first. Don't worry, we've covered four main points that you should consider when searching for a broadband provider in Portlethen.

Availability

The first point to bear in mind whilst searching for a broadband provider in Portlethen is the issue of availability. The majority of homes in Portlethen should have access to superfast' or fibre connections, people outside a built-up area may have trouble getting fast broadband.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Portlethen?

  • Fibre broadband
    • This is the fastest available internet connection in Portlethen
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Portlethen homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Portlethen.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Portlethen.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Portlethen broadband price

Portlethen broadband bill

You should also think about the monthly cost of broadband in Portlethen. There are many providers offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. It's important to read the terms and conditions of the deal before you sign up to a internet connection in Portlethen. Some providers may even increase the price whilst you're in contract. We reported recently on the BT price hike which affects millions of BT customers.

Portlethen Broadband Reliability

The reliability of broadband in Portlethen should also be considered, with many people working from home on a part-time or full-time basis, knowing you have a reliable broadband connection to stay in touch with work is really important.

When we're relaxing we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Portlethen home is something to think about.

Portlethen broadband customer support

Our final tip, the customer service of your Portlethen internet connection is extremely important. There's a good chance you will never need to contact your broadband provider, but should the need to contact them arises a high level of customer support that is able to solve your issue efficiently and quickly is definitely something worth considering when selecting an internet provider in Portlethen.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Portlethen ask about their broadband.

Broadband FAQs

Is the internet fast in Portlethen?

The average speed of broadband in Portlethen is:

Portlethen Average Download Speed Portlethen Average Upload Speed
88.00 Mbps 36.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Portlethen, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Portlethen property. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of homes in the UK .

What speed internet is best for me?

That will be dependant on what you will be using the internet for. Check out the table below for a rough guide to which speed you should take when getting connected in Portlethen.

Main internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the telephone area code for Portlethen

Corded telephone area code Portlethen

The telephone area code, sometimes called the landline dialling code, for Portlethen is 01806. When making a call to someone in Portlethen, and you're located in a different region, you must add 01806 to the number you'd like to call.

How much does an 01806 Portlethen call cost?

If you have a call plan with your landline or mobile tariff, the phone call should be included as part of your tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you are unsure whether you have calls included in your tariff, we recommend getting in touch with your provider before calling so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Gas and Electricity in Portlethen

Residents in Portlethen are able to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the gas and electricity is going to be distributed and taken care of by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Portlethen home to the electricity grid and gas networks.

In many cases you won't need to speak to the Portlethen distribution network operator, but should you ever need to, you can quickly find out which DNO covers Portlethen below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Portlethen

The electricity distribution network operator for Portlethen is SGN. You can find the SGN contact details in the table below:

SGN Contact Information
General Enquiries 0800 912 1700
Emergencies 0800 111 999
Email customer@sgn.co.uk
Website https://www.sgn.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Portlethen

There are no power plants within a 10 mile radius of Portlethen.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Near Portlethen

Perhaps you're wondering which towns and cities are close to Portlethen, in the table below you can see the five closest municipalities to Portlethen.