Utilities in <u>Portobello

Need help with your utilities in Portobello?

The team of Selectra advisors are on hand to help you every step of the way.

Trusted by thousands of UK householders

4.5/5

based on 1,010 reviews

Ad

A Complete Guide to Utilities in Portobello

Are you moving and want to know more about Portobello? Our utilities guide to Portobello will explain in detail everything about broadband, area codes, power generation and energy distributors, and Portobello water and sewerage. Keep reading to learn everything about utilities in Portobello.

About Portobello, Edinburgh

Portobello EH15 has a population of 4,060 and is located in the county of Edinburgh. Edinburgh has a population of 524,930 people.

Who supplies my water in Portobello?

Portobello water utilities are supplied by Scottish Water. Below are the main phone numbers for Scottish Water:

How to get in touch with the water supplier in Portobello

Calling a phone number for Scottish Water is one of many contact methods to deal with your Portobello water problems.

Below, you can find the principal phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water telephone number Scottish Water Emergency telephone number
0800 077 8778 0800 077 8778
24/7/365
Selectra manSelectra blue

Moving to Portobello?

Speak with the Selectra Team for free. Sort out all your bills in one call today.

Ad
Selectra manSelectra blue

Moving to Portobello?

Selectra is currently closed. Arrange a free callback with the Selectra Team to sort out all your bills.

Ad

Write to Scottish Water

You can also write to Scottish Water, by composing a letter or sending an email. You can even send your message through the Scottish Water website.

If you prefer to send a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you would like to email Scottish Water, you should use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Water rates in Portobello

Water bill in Portobello

Water rates in Portobello are based on if your home has a water meter or not. You can easily check if your Portobello water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Portobello water rates will have a meter number listed on their water bills.

Metered Customers in Portobello

Customers that have a water meter at their Portobello property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges cover the consumption at your Portobello home.

Unmetered Customers in Portobello

Customers without a meter at their Portobello home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Portobello home.

The rate unmetered customers pay for water in Portobello is going to be based on the rateable value of your home. The rateable value calculation of your Portobello water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, getting a water meter for your Portobello could be cheaper.

Customers with big families are probably not going to save money by getting a water meter installed.

How do I pay my Portobello water bill?

You will first need to register with Scottish Water. After you've registered with Scottish Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Portobello bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Portobello?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Portobello EH15, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Portobello Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Portobello have about their water supply.

Frequently Asked Questions About Water in Portobello

Is the tap water in Portobello safe to drink?

Yes! You can drink the tap water in Portobello. You can rest assured that Portobello water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Portobello water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Portobello water to make it drinkable.

Where does the water in Portobello come from?

There are three main sources of water that supply Portobello:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Portobello

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Portobello is fewer than 60ppm, that makes the water hardness in in Portobello is rated as soft water.

What does this mean?

The clean water supply to your home in Portobello contains low levels of minerals that cause hard water. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. There should also be less limescale in your appliances meaning they should not break down as often.

Selectra recommends

You don't need to add a water softener to the water in Portobello.

Portobello No Water

If you have no water in your Portobello home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Portobello.

If there is no water at your Portobello home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Portobello.

If there is no cold water, not even a trickle, contact Scottish Water for advice. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Scottish Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Portobello water leak or flooding

Portobello water problems might include anything from a leak, a burst water main, or flooding in your Portobello home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Portobello property, you must do one of the following as soon as possible:

  1. Ring Scottish Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Scottish Water website and complete the online form to report the issue.

Why does the water in Portobello taste strange?

If you detect a difference in smell or taste of your Portobello water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Portobello water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Portobello water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Scottish Water on the contact details above.

Broadband Speed in Portobello EH15

Portobellointernet connected globe

The broadband speed you get at your Portobello home can vary depending on several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Which provider you have

Test how fast your internet is and find out how it compares to the average broadband speed for Portobello with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Portobello Average Download Speed Portobello Average Upload Speed
101.80 Mbps 20.70 Mbps
blue selectra broadband routerSelectra blue

Slow broadband in Portobello?

Speak with the Selectra Team for free. Get better broadband and TV for less!

Ad
blue selectra broadband routerSelectra blue

Slow broadband in Portobello?

Selectra is currently closed. Arrange a free callback with the Selectra Team to get better broadband.

Ad

The internet connection type you have can affect the speed you get at your home in Portobello. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas it's the only type of internet connection available.

What should you consider when picking a broadband provider in Portobello?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. Which means picking a reliable provider for your internet can be unnerving. To ease the pressure, let's take a look at the top four points to think about when picking a broadband provider in Portobello.

Availability

The first thing to consider when picking a broadband provider in Portobello is the issue of availability. Most homes in Portobello should be able to enjoy fibre or 'superfast' broadband connections, customers who live in a rural location could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Portobello?

  • Fibre broadband
    • This is the fastest available internet connection in Portobello
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Portobello homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Portobello.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Portobello.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
blue sim cardSelectra blue

Unlimited data in Portobello?

Speak with the Selectra Team for free. Get an unlimited GB deal for less!

Ad
blue sim cardSelectra blue

Unlimited GBs in Portobello?

Selectra is currently closed. Arrange a free callback with the Selectra Team to get unlimted data.

Ad
broadband connections options

Portobello broadband price

Portobello broadband bill

You should also think about the monthly cost of broadband in Portobello. It's easy to find a broadband provider that's offering a low cost deal for new customers, however you might find the rate suddenly goes up. We recommend you double check the fine print of the deal before you sign up to a internet service in Portobello. Some providers will raise the price even whilst you're in contract. For example, recently there was a BT price hike that has affected millions of customers.

Portobello Broadband Reliability

The reliability of broadband in Portobello also needs consideration, with so many people that work from home on a part-time or full-time basis, we need to have a reliable internet connection to do your work can be extremely important.

Then in our freetime we're watching movies online or gaming online meaning without an internet connection that's reliable at your Portobello home will be an important thing to consider.

Portobello broadband customer service

Finally, the customer support of your Portobello internet connection is of utmost importance. You might never need to get in touch with your internet service provider, but if you ever do need to speak to them then having solid customer service that can deal with your problem efficiently and quickly should be considered when making a decision for a broadband internet provider in Portobello.

[YAML_telecoms_alldeals_intext_cta1]

Broadband FAQ

Below we've answered some our the most common questions that customers in Portobello have about broadband internet.

Broadband Internet FAQs

Is the internet fast in Portobello?

The average internet speed in Portobello is:

Portobello Average Download Speed Portobello Average Upload Speed
101.80 Mbps 20.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Portobello, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Portobello property. This means it's very fast and extremely reliable. At present, 31.83% of houses in the UK .

How fast internet should my internet be?

It really does depend on what kind of internet user you are. Take a look at this table for a rough guide to what sort of download speed you should take when getting connected in Portobello.

Frequent internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone area code for Portobello

Corded telephone area code Portobello

The telephone dialling code, sometimes called the area code, for Portobello is 01806. If you call someone in Portobello, and you are in a different area, you will need to add 01806 before the number you're trying to call.

How much does an 01806 Portobello call cost?

If you have calls included with your landline or mobile, then the call cost will probably be included with your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you don't know whether you have inclusive calls, please check with your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Electricity and Gas in Portobello

People living in Portobello are able to choose their own supplier for gas and electricity, but whichever supplier they are with, the gas and electricity is going to be maintained and supplied by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Portobello home to the gas and electricity networks.

In many cases you will never need to ever contact the Portobello distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Portobello below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Portobello

The electricity distribution network operator for Portobello is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
Green Light BulbSelectra blue

Looking for greener energy in Portobello?

Speak with the Selectra Team for free. Do your bit for the environment in one call today.

Ad
Green Light BulbSelectra blue

Looking for greener energy in Portobello?

Selectra is currently closed. Arrange a free callback with the Selectra Team to do your bit for the environment.

Ad

Power Generation near Portobello

There are no power plants within a 10 mile radius of Portobello.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Near Portobello

You might be wondering which municipalities are within reach of Portobello, in the below table you will find the closest five municipalities to Portobello.

Closest five municipalities to Portobello
Municipality Distance from Portobello
Southside 1.13 miles
Newington 1.13 miles
Canongate 1.13 miles
Mountcastle 1.13 miles