Utilities in <u>Scotstoun

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Your Complete Guide to Utilities in Scotstoun

If you just moved and have some questions about Scotstoun? Our complete guide to utilities in Scotstoun will explain in detail everything about broadband, area codes, power generation and energy distributors, and Scotstoun water and sewerage. Keep reading to learn everything about utilities in Scotstoun.

About Scotstoun, Glasgow

Scotstoun G14 has a population of 12,295 and is located in the county of Glasgow. Glasgow has a population of 1,688,907 people.

Who supplies my water in Scotstoun?

Scotstoun water utilities are supplied by Scottish Water. Here are the main contact numbers for Scottish Water:

How to get in touch with the water supplier in Scotstoun

Speaking to an advisor at Scottish Water is one of many options to discuss your Scotstoun water problems.

In the table below you will find the phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water telephone number Scottish Water Emergency telephone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also get in touch with Scottish Water, by composing a letter or sending an email. You can also submit your request on the Scottish Water website.

If you prefer to send a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you want to email Scottish Water, you must use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Cost of water in Scotstoun

Water bill in Scotstoun

Water rates in Scotstoun are based on if your home has a water meter or not. You can easily check if your Scotstoun water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Scotstoun water rates will have a meter number listed on their water bills.

Metered Customers in Scotstoun

Customers that have a water meter at their Scotstoun property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges cover the consumption at your Scotstoun home.

Unmetered Customers in Scotstoun

Customers without a meter at their Scotstoun home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Scotstoun home.

As an unmetered customer, the rate you pay for water in Scotstoun is based on the rateable value of your home. The rateable value of your Scotstoun water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, installing a water meter at your Scotstoun may save you money.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How do I pay my Scotstoun water bill?

First of all, you will need to register with Scottish Water. After you've registered with Scottish Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Scotstoun bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Scottish Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Scotstoun?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Scotstoun G14, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Scotstoun Water Frequently Asked Questions

Below we have answered some common questions that customers in Scotstoun have about their water supply.

Frequently Asked Questions About Water in Scotstoun

Is the tap water in Scotstoun safe to drink?

Yes! You can drink the tap water in Scotstoun. You can rest assured that Scotstoun water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Scotstoun water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Scotstoun water to make it drinkable.

Where does the water in Scotstoun come from?

There are three main sources of water that supply Scotstoun:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Scotstoun

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Scotstoun is below 60ppm, this means the water in in Scotstoun is rated as soft water.

What does this mean?

The water supply to your home in Scotstoun contains a minimal level of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances meaning they should not break down as often.

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You don't need to add a water softener to the water in Scotstoun.

Scotstoun No Water

If you don't have any running water in your Scotstoun home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Scotstoun.

If there is no water at your Scotstoun home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Scotstoun.

If your home has no cold water, not even a trickle, contact Scottish Water for advice. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Scottish Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Scotstoun water leak or flooding

Scotstoun water problems can include anything from a burst water main or flooding, to a leak in your Scotstoun home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Scotstoun property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Scottish Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, navigate to the "report a leak" area of the Scottish Water website and fill in the form to report the problem.

Why does the water in Scotstoun taste strange?

If you notice a change in taste or smell with your Scotstoun water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Scotstoun water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Scotstoun water.

If you have questions about your water's taste, smell, or appearance, you can speak to Scottish Water via the contact channels listed above.

Internet in Scotstoun G14

Scotstouninternet connected globe

The broadband speed you get at your Scotstoun home can vary depending on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Which provider you have

Test the speed of your connection and see how it compares to the average broadband speed for Scotstoun with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Scotstoun Average Download Speed Scotstoun Average Upload Speed
83.60 Mbps 13.80 Mbps
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The internet connection type you have can have an effect on the speed you get in Scotstoun. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of UK households.

ADSL internet connections are the slowest, in parts of the UK that are more remote it is the only means of connection that's available.

What should you consider when picking a broadband provider in Scotstoun?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. That means choosing an internet service provider can be unnerving. Worry not, let's take a look at the top four points that you should consider when picking a broadband provider in Scotstoun.

Availability

The first thing you need to think about whilst picking a broadband provider in Scotstoun is the issue of availability. Most homes in Scotstoun should have access to superfast' or fibre connections, customers who live in a rural location could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Scotstoun?

  • Fibre broadband
    • This is the fastest available internet connection in Scotstoun
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of Scotstoun homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Scotstoun.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Scotstoun.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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Scotstoun broadband value for money

Scotstoun broadband bill

You also need to consider how much it costs for the broadband in Scotstoun. You will see many broadband providers are offering a low cost deal for new customers, however you might find the rate suddenly goes up. You should always look in the terms and conditions of the deal before you sign up to a internet service in Scotstoun. Some providers may even increase the price during the initial contract period. For example, recently there was a BT price hike that has affected millions of customers.

Scotstoun Broadband Reliability

The reliability of broadband in Scotstoun also needs consideration, with many of us working from home either full-time or part-time, knowing you have a reliable broadband connection to keep up to date with work your work is a priority.

The times when we're not working we're streaming movies or playing online games with friends which without a reliable broadband connection at your Scotstoun home will be an important thing to consider.

Scotstoun broadband customer service

Finally, the customer service of your Scotstoun broadband connection is of utmost importance. Hopefully you shouldn't have to get in touch with your internet service provider, but should the need to contact them arises a provider with excellent customer service that is able to solve your issue efficiently and quickly should be considered when selecting an internet provider in Scotstoun.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Scotstoun have about broadband internet.

Broadband Internet FAQs

Is the internet fast in Scotstoun?

The average internet speed in Scotstoun is:

Scotstoun Average Download Speed Scotstoun Average Upload Speed
83.60 Mbps 13.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Scotstoun, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Scotstoun property. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of UK home .

What broadband speed do I need?

It really does depend on what you will be using the internet for. Take a look at this table for a rough guide to what sort of download speed you should choose for a broadband service in Scotstoun.

Usual Internet habits Recommended Download Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the telephone dialling code of Scotstoun

Corded telephone area code Scotstoun

The telephone area code, sometimes called the landline dialling code, for Scotstoun is 01806. If you're calling somebody in Scotstoun, and you are not in the same area, you should add 01806 to the number you're calling.

How much does an 01806 Scotstoun call cost?

If you have a call plan with your landline or mobile, then the call cost will probably be included as part of your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you don't know whether you have calls included in your tariff, you should ask your provider before calling so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Electricity and Gas in Scotstoun

People living in Scotstoun are able to choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas will always be maintained and supplied by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Scotstoun home to the electricity grid and gas networks.

More often than not you won't need to speak to the Scotstoun distribution network operator, but should you ever need to, you can find the distribution network operator for Scotstoun right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Scotstoun

The electricity distribution network operator for Scotstoun is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Scotstoun

There are no power plants within a 10 mile radius of Scotstoun.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Towns and Cities Near Scotstoun

You might be wondering which municipalities are nearby Scotstoun, in the below table you will find the five closest municipalities to Scotstoun.

Closest five municipalities to Scotstoun
Municipality Distance from Scotstoun
Yoker 1.31 miles
Knightswood 1.31 miles
Anniesland 1.31 miles
West End 1.32 miles
Cleveden 1.32 miles