Utilities in <u>South Queensferry

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A Complete Guide to Utilities in South Queensferry

If you just moved and have some questions about South Queensferry? Our complete guide to utilities in South Queensferry will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and South Queensferry water and sewerage. Keep reading to learn everything about utilities in South Queensferry.

About South Queensferry, Edinburgh

South Queensferry EH30 has a population of 9,957 and is located in the county of Edinburgh. Edinburgh has a population of 524,930 people.

Who supplies my water in South Queensferry?

South Queensferry water services are supplied by Scottish Water. In the table below are the contact numbers for Scottish Water:

Getting in touch with your water supplier for South Queensferry

Ringing a contact number for Scottish Water is one of many options to discuss your South Queensferry water account.

In the table below you will find the contact numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also get in touch with Scottish Water, you have the choice of posting a letter or sending an email. You can also send your request via the Scottish Water website.

If you prefer to send a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you should use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Price of water in South Queensferry

Water bill in South Queensferry

Water rates in South Queensferry depend on whether your home has a water meter or not. You can easily check if your South Queensferry water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered South Queensferry water rates will have a meter number listed on their water bills.

Metered Customers in South Queensferry

Customers that have a water meter at their South Queensferry property will pay an annual charge that is fixed, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges cover the consumption at your South Queensferry home.

Unmetered Customers in South Queensferry

Customers who don't have a meter at their South Queensferry home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your South Queensferry home.

As an unmetered customer, the rate you pay for water in South Queensferry is based on the rateable value of your home. The rateable value part of your South Queensferry water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, having a water meter installed at your South Queensferry might work out cheaper.

Customers with big families are probably not going to save money by having a meter installed.

How do I pay my South Queensferry water bill?

First of all, you will need to register with Scottish Water. Once you've registered an account with Scottish Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your South Queensferry bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in South Queensferry?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in South Queensferry EH30, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

South Queensferry Water Frequently Asked Questions

Below we have answered some common questions that customers in South Queensferry have about their water supply.

Frequently Asked Questions About Water in South Queensferry

Is water from the tap in South Queensferry safe to drink?

Yes! You can drink the tap water in South Queensferry. You can rest assured that South Queensferry water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given South Queensferry water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter South Queensferry water to make it drinkable.

Where does the water in South Queensferry come from?

There are three main sources of water that supply South Queensferry:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in South Queensferry

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in South Queensferry is below 60ppm, that makes the water hardness in in South Queensferry is rated as soft water.

What does this mean?

The clean water supply to your home in South Queensferry contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances which means they should last longer.

Selectra recommends

Water softener isn't needed at your home in South Queensferry.

South Queensferry No Water

If there isn't any running water in your South Queensferry home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in South Queensferry.

If there is no water at your South Queensferry home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting South Queensferry.

If your home has no cold water, not even a trickle, contact Scottish Water for advice. If this is the case, you can try these tips:

  1. Look at the "In Your Area" sections on the Scottish Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Scottish Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

South Queensferry water leak or flooding

South Queensferry water problems can include anything from a burst water main or flooding, to a leak in your South Queensferry home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your South Queensferry property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Scottish Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the Scottish Water website and complete the online form to report the issue.

Why does the water in South Queensferry taste strange?

If you notice a change in taste or smell with your South Queensferry water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the South Queensferry water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding rubbery, salty, or metallic hints to South Queensferry water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Scottish Water via the contact channels listed above.

Internet in South Queensferry EH30

South Queensferryinternet connected globe

The speed of your broadband connection at your South Queensferry home depends on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test how fast your internet is and see how it compares to the average connection speed for South Queensferry with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

South Queensferry Average Download Speed South Queensferry Average Upload Speed
82.50 Mbps 14.90 Mbps
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The type of internet connection you have can affect the speed you get at your home in South Queensferry. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK it is the only means of connection that's available.

What to look for when searching for a broadband provider in South Queensferry?

These days, the internet is as important as other essential utilities, maybe even more important. That means choosing an internet service provider could feel daunting. Don't worry, let's take a look at the top four points worth considering before searching for a broadband provider in South Queensferry.

Availability

The first thing to consider before searching for a broadband provider in South Queensferry is the availability. Most homes in South Queensferry should have access to superfast' or fibre connections, customers who live in a rural location could face issues getting access to the fastest internet.

That being said, homes that have been built recently will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in South Queensferry?

  • Fibre broadband
    • This is the fastest available internet connection in South Queensferry
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of South Queensferry homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of South Queensferry.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in South Queensferry.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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South Queensferry broadband value for money

South Queensferry broadband bill

Another important consideration is how much it costs for the broadband in South Queensferry. You will see many broadband providers are offering a low priced offer especially for new customers, but the price can quickly increase. We recommend you double check the terms and conditions of the deal before you commit to a broadband connection in South Queensferry. Some providers will raise the price even during the initial contract period. In the news recently, there was a BT price hike that has affected millions of customers.

South Queensferry Broadband Reliability

The reliability of the broadband connection is in South Queensferry should also be considered, with so many people that work from home full-time or just a few days per week, knowing you have a reliable broadband connection to do your work can be extremely important.

When we're relaxing we're streaming movies or playing online games with friends which without a reliable broadband connection at your South Queensferry home is something to think about.

South Queensferry broadband customer support

Lastly, the customer service of your South Queensferry broadband connection is really important. There's a good chance you will never need to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them then having solid customer service that deals with your query in a fast and efficient manner should be considered when selecting an internet provider in South Queensferry.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in South Queensferry have about broadband internet.

Broadband Internet FAQs

How fast is the broadband in South Queensferry?

The average internet speed in South Queensferry is:

South Queensferry Average Download Speed South Queensferry Average Upload Speed
82.50 Mbps 14.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in South Queensferry, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your South Queensferry home. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of houses in the UK .

What broadband speed do I need?

That would depend on what you will be using the internet for. Take a look at this table for a rough guide to the kind of broadband speed you should choose when signing up for broadband in South Queensferry.

Usual Internet habits Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the landline area code in South Queensferry

Corded telephone area code South Queensferry

The telephone area code, sometimes called the landline dialling code, for South Queensferry is 01806. If you call someone in South Queensferry, and you are in a different area, you must add 01806 to the number you're calling.

How much does an 01806 South Queensferry call cost?

If you have a call plan with your landline or mobile tariff, the phone call is likely to be included as part of your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you don't know whether you have a plan that includes calls, please check with your provider before making the call to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Electricity and Gas in South Queensferry

People living in South Queensferry can choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas is supplied and maintained by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your South Queensferry home to the gas network and electricity grid.

More often than not you will never need to ever contact the South Queensferry distribution network operator, but if you do, you can quickly find out which DNO covers South Queensferry in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for South Queensferry

The electricity distribution network operator for South Queensferry is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near South Queensferry

There are no power plants within a 10 mile radius of South Queensferry.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. The majority of which was natural gas (42%) and coal (2.7%). In addition, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near South Queensferry

If you've ever wondered which municipalities are close to South Queensferry, in the below table you will find the five nearest towns and cities to South Queensferry.

Closest five municipalities to South Queensferry
Municipality Distance from South Queensferry
Dunfermline 3.11 miles
Corstorphine 3.25 miles
Murrayfield 3.25 miles
Haymarket 3.25 miles
Newbridge 4.2 miles