Utilities in <u>Stenhouse

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Your Complete Guide to Utilities in Stenhouse

Are you moving and want to know more about Stenhouse? Our utilities guide to Stenhouse will explain in detail everything about broadband, area codes, power generation and energy distributors, and Stenhouse water and sewerage. Keep reading to learn everything about utilities in Stenhouse.

About Stenhouse, Edinburgh

Stenhouse EH11 has a population of 5,672 and is located in the county of Edinburgh. Edinburgh has a population of 524,930 people.

Who supplies my water in Stenhouse?

Stenhouse water services are provided by Scottish Water. Here are the main contact numbers for Scottish Water:

Getting in touch with your water supplier for Stenhouse

Ringing a contact number for Scottish Water is one of many contact methods to deal with your Stenhouse water problems.

In the table below we have listed the main contact numbers for Scottish Water general enquiries and emergencies.

Scottish Water telephone number Scottish Water Emergency telephone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, you have the choice of posting a letter or sending an email. You can even send your message through the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you should use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Price of water in Stenhouse

Water bill in Stenhouse

Water rates in Stenhouse will vary depending on if your home has a water meter or not. You can easily check if your Stenhouse water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Stenhouse water rates will have a meter number listed on their water bills.

Metered Customers in Stenhouse

Customers that have a water meter at their Stenhouse house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your Stenhouse home.

Unmetered Customers in Stenhouse

Customers that don't have a water meter at their Stenhouse home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Stenhouse home.

The rate unmetered customers pay for water in Stenhouse will be based on the rateable value of your home. The rateable value part of your Stenhouse water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, having a water meter installed at your Stenhouse might work out cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How do I pay my Stenhouse water bill?

First, you must sign up and register with Scottish Water. After you've registered with Scottish Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Stenhouse bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Stenhouse?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Stenhouse EH11, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Stenhouse Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Stenhouse have about their water supply.

Frequently Asked Questions About Water in Stenhouse

Is tap water in Stenhouse safe to drink?

Yes! The tap water is safe to drink in Stenhouse. You can rest assured that Stenhouse water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Stenhouse water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Stenhouse water to make it drinkable.

Where does the water in Stenhouse come from?

There are three main sources of water that supply Stenhouse:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Stenhouse

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Stenhouse is fewer than 60ppm, this means the water in in Stenhouse is rated as soft water.

What does this mean?

The water supply to your home in Stenhouse contains just trace amounts of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. There should also be less limescale in your appliances meaning they should not break down as often.

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You don't need to add a water softener to the water in Stenhouse.

Stenhouse No Water

If there isn't any running water in your Stenhouse home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Stenhouse.

If there is no water at your Stenhouse home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the issue will be with your home plumbing and not a problem affecting Stenhouse.

If you don't have any cold water, not even a trickle, contact Scottish Water for advice. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Scottish Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Scottish Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Stenhouse water leak or flooding

Stenhouse water problems might include anything from flooding or a leak, to a burst water main in your Stenhouse home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your Stenhouse property, you must do one of the following as soon as possible:

  1. Ring Scottish Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, visit the "report a leak" page on the Scottish Water website and fill in the form to report the problem.

Why does the water in Stenhouse taste strange?

If you find the taste or smell is different with your Stenhouse water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Stenhouse water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Stenhouse water.

If you have questions about your water's taste, smell, or appearance, you can speak to Scottish Water on the contact details above.

Broadband in Stenhouse EH11

Stenhouseinternet connected globe

The broadband speed you get at your Stenhouse home can vary depending on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Which provider you have

Test how fast your internet is and see if it matches the average broadband speed for Stenhouse with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Stenhouse Average Download Speed Stenhouse Average Upload Speed
118.90 Mbps 22.30 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Stenhouse. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL internet connections are the slowest, in some remote parts of the UK it's the only type of internet connection available.

What should you consider when picking a broadband provider in Stenhouse?

These days, the internet is as important as other essential utilities, perhaps more important. Which means picking a reliable provider for your internet could feel daunting. To ease the pressure, we've covered four main points worth considering before picking a broadband provider in Stenhouse.

Availability

The first thing to consider before picking a broadband provider in Stenhouse is what's available. Most homes in Stenhouse can take advantage of fibre or 'superfast' connections, customers who live in a rural location may have trouble getting fast broadband.

That being said, homes that have been built recently should be able to enjoy access to the FTTH since developers often install the latest technology during construction.

Type of connection

How can I connect to the internet in Stenhouse?

  • Fibre broadband
    • This is the fastest type of connection you can get in Stenhouse
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Stenhouse homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Stenhouse.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Stenhouse.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Stenhouse broadband value for money

Stenhouse broadband bill

You also need to consider the monthly cost of broadband in Stenhouse. There are many providers offering a low cost deal for new customers, however you might find the rate suddenly goes up. We recommend you double check the small print of the offer before you sign up to a internet service in Stenhouse. Some providers will raise the price even before your contract has finished. We reported recently on the BT price hike which will be felt by millions of BT customers.

Stenhouse Broadband Reliability

The reliability of broadband in Stenhouse must also be considered, with so many people that work from home either full-time or part-time, we need to have a reliable internet connection to keep up to date with work your work is a priority.

When we're relaxing we're watching movies online or gaming online meaning without an internet connection that's reliable at your Stenhouse home will be an important thing to consider.

Stenhouse broadband customer service

Lastly, the technical support for your Stenhouse internet connection is really important. You might never need to contact your broadband provider, however, if you have an issue and need to get in touch with them then having solid customer service that deals with your query quickly and efficiently should be considered when you choose a broadband provider in Stenhouse.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Stenhouse have about broadband internet.

Broadband FAQs

How fast is the broadband in Stenhouse?

The average speed of broadband in Stenhouse is:

Stenhouse Average Download Speed Stenhouse Average Upload Speed
118.90 Mbps 22.30 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in Stenhouse, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Stenhouse property. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of UK home .

How fast internet should my internet be?

It really does depend on how you will use the internet. Have a look at the following table for a rough guide to what sort of download speed you should choose for a broadband service in Stenhouse.

Main internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the telephone dialling code of Stenhouse

Corded telephone area code Stenhouse

The telephone dialling code, sometimes called the area code, for Stenhouse is 01806. If you're calling somebody in Stenhouse, and you are not in the same area, you must add 01806 before the number you're trying to call.

How much does an 01806 Stenhouse call cost?

If you have calls included with your landline or mobile, then the call cost is likely to be included in that tariff. If you don't have an included calls tariff, you can expect to pay around 10p per minute, plus the call set-up charge.

If you are unsure whether you have a plan that includes calls, please check with your provider before making the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Stenhouse

Residents in Stenhouse can choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas is distributed and taken care of by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your Stenhouse home to the electricity grid and gas networks.

In many cases you will never need to ever contact the Stenhouse distribution network operator, but should you ever need to, you can quickly find out which DNO covers Stenhouse in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Stenhouse

The electricity distribution network operator for Stenhouse is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Stenhouse

There are no power plants within a 10 mile radius of Stenhouse.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Municipalities Near Stenhouse

If you've ever wondered which municipalities are within reach of Stenhouse, in the table below you can see the five nearest towns and cities to Stenhouse.

Closest five municipalities to Stenhouse
Municipality Distance from Stenhouse
Sighthill -
Bruntsfield 0.17 miles
Morningside 0.17 miles
Fairmilehead 0.17 miles
Slateford 0.95 miles