Your Complete Guide to Utilities in Stepps

If you've moved and have questions about Stepps? Our comprehensive utilities guide to Stepps will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Stepps water and sewerage. Keep reading to learn everything about utilities in Stepps.

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About Stepps, North Lanarkshire

Stepps G33 has a population of 6,510 and is located in the county of North Lanarkshire. North Lanarkshire has a population of 340,180 people.

Who supplies my water in Stepps?

Stepps water services are provided by Scottish Water. Here are the main contact numbers for Scottish Water:

How to reach your water provider in Stepps

Calling a phone number for Scottish Water is just one method of contact to talk about your Stepps water account.

In the table below we have listed the main telephone numbers for Scottish Water general enquiries and emergencies.

Scottish Water phone number Scottish Water Emergency phone number
0800 077 8778 0800 077 8778
24/7/365

Write to Scottish Water

You can also get in touch with Scottish Water, either by email or with a letter in the post. You can also submit your request on the Scottish Water website.

Customer that want to post a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you want to email Scottish Water, you should use the following email address:

Scottish Water Email Address
[email protected]
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Water rates in Stepps

Water bill in Stepps

Water rates in Stepps depend on whether your home has a water meter or not. You can easily check if your Stepps water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Stepps water rates will have a meter number listed on their water bills.

Metered Customers in Stepps

Customers who have a water meter installed at their Stepps house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges are for the consumption at your Stepps home.

Unmetered Customers in Stepps

Customers who don't have a meter at their Stepps home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Stepps home.

Water rates for unmetered customers in Stepps is going to be based on the rateable value of your home. The rateable value calculation of your Stepps water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, getting a water meter for your Stepps could be cheaper.

Customers with big families are probably not going to save money by having a meter installed.

How do I pay my Stepps water bill?

First of all, you will need to register with Scottish Water. After you register your details with Scottish Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Stepps bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your Scottish Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Stepps?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Stepps G33, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Stepps Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Stepps have about their water supply.

Frequently Asked Questions About Water in Stepps

Is water from the tap in Stepps safe to drink?

Yes! You can drink the tap water in Stepps. You can rest assured that Stepps water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Stepps water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Stepps water to make it drinkable.

Where does the water in Stepps come from?

There are three main sources of water that supply Stepps:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Stepps

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Stepps is less than 60ppm, that makes the water hardness in in Stepps is rated as soft water.

What does this mean?

The water supply to your home in Stepps contains low levels of minerals that cause hard water. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. You might also notice less limescale build-up in your appliances which means they should last longer.

Selectra recommends

You shouldn't need to use a water softener at your home in Stepps.

Stepps No Water

If you don't have any running water in your Stepps home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Stepps.

If there is no water at your Stepps home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Stepps.

If your home has no cold water, not even a trickle, contact Scottish Water for help. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Scottish Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Stepps water leak or flooding

Stepps water problems could be anything from a leak, a burst water main, or flooding in your Stepps home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Stepps property, you must do one of the following as soon as possible:

  1. Contact Scottish Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Scottish Water website and complete the online form to report the issue.

Why does the water in Stepps taste strange?

If you notice a change in taste or smell with your Stepps water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Stepps water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Stepps water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach Scottish Water using the contact information above.

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Internet in Stepps G33

Steppsinternet connected globe

The speed of your internet connection at your Stepps home can vary depending on several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test the speed of your connection and find out how it compares to the average connection speed for Stepps with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Stepps Average Download Speed Stepps Average Upload Speed
104.00 Mbps 14.70 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in Stepps. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, but for some customers in remote areas this type of connection is the only one currently available.

What to look for when choosing an internet provider in Stepps?

In 2022, the internet is about as important as any other utility, perhaps more important. That means choosing an internet service provider might seem daunting at first. Worry not, we've listed the four important points that you should consider when choosing an internet provider in Stepps.

Availability

The first thing to consider when choosing an internet provider in Stepps is the availability. Most homes in Stepps should be able to enjoy superfast' or fibre connections, those living in rural homes may have trouble getting fast broadband.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Stepps?

  • Fibre broadband
    • This is the fastest type of connection you can get in Stepps
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Stepps homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Stepps.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Stepps.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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Stepps broadband cost

Stepps broadband bill

You should also think about the price you pay for broadband in Stepps. You will see many broadband providers are offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. You should always look in the fine print of the deal before you commit to a internet connection in Stepps. Some providers may even increase the price before your contract has finished. In the news recently, there was a BT price hike that has affected millions of customers.

Stepps Broadband Reliability

How reliable the broadband is in Stepps must also be considered, with many of us working from home either full-time or part-time, having a reliable internet connection to do your work is a priority.

Then in our freetime we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Stepps home is something to think about.

Stepps broadband technical support

Our final tip, the technical support for your Stepps broadband connection is extremely important. Hopefully you shouldn't have to contact the internet service provider you choose, but should the need to contact them arises then having solid customer service that can deal with your problem in a fast and efficient manner should be considered when making a decision for a broadband internet provider in Stepps.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Stepps have about their internet connection.

Broadband FAQs

Is the internet fast in Stepps?

The average broadband speed in Stepps is:

Stepps Average Download Speed Stepps Average Upload Speed
104.00 Mbps 14.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Stepps, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Stepps house. This means it's very fast and extremely reliable. At present, 31.83% of houses in the UK .

What broadband speed do I need?

That will be dependant on how you will use the internet. Have a look at the following table to find out the kind of broadband speed you should pick when getting connected in Stepps.

Usual Internet habits Recommended Broadband Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

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What's the telephone dialling code of Stepps

Corded telephone area code Stepps

The landline area code, sometimes called the dialling code, for Stepps is 01806. If you call someone in Stepps, and you are not in the same area, you will need to add 01806 to the number you'd like to call.

How much does an 01806 Stepps call cost?

If calls are included with your landline or mobile tariff, the cost of the call should be included in that tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have calls included in your tariff, please check with your provider before you make the call to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Gas and Electricity Supply in Stepps

Residents in Stepps are able to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas will always be maintained and supplied by the regional network operator.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Stepps home to the electricity grid and gas networks.

In many cases you won't need to speak to the Stepps distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Stepps below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Stepps

The electricity distribution network operator for Stepps is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email [email protected]
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow
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The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Stepps

There are no power plants within a 10 mile radius of Stepps.

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Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Stepps

Perhaps you're wondering which towns and cities are nearby Stepps, we've found the five closest municipalities to Stepps.