Utilities in <u>Stonehaven

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A Complete Guide to Utilities in Stonehaven

Are you moving and want to know more about Stonehaven? Our complete guide to utilities in Stonehaven is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Stonehaven water and sewerage. Keep reading to learn everything about utilities in Stonehaven.

About Stonehaven, Aberdeenshire

Stonehaven AB39 has a population of 11,431 and is located in the county of Aberdeenshire. Aberdeenshire has a population of 261,470 people.

Who supplies my water in Stonehaven?

Stonehaven water services are provided by Scottish Water. Below are the main phone numbers for Scottish Water:

How to get in touch with the water supplier in Stonehaven

Speaking to an advisor at Scottish Water is one of many contact methods to discuss your Stonehaven water issues.

In the table below we have listed the main phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water phone number Scottish Water Emergency phone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also get in touch with Scottish Water, you have the choice of posting a letter or sending an email. You can also send your request via the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you want to email Scottish Water, you should use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Cost of water in Stonehaven

Water bill in Stonehaven

Water rates in Stonehaven will vary depending on if your home has a water meter or not. It's easy to find out if your Stonehaven water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Stonehaven water rates will have a meter number listed on their water bills.

Metered Customers in Stonehaven

Customers that have a water meter at their Stonehaven property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your Stonehaven home.

Unmetered Customers in Stonehaven

Customers who don't have a meter at their Stonehaven home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Stonehaven home.

Water rates for unmetered customers in Stonehaven is going to be based on the rateable value of your home. The rateable value calculation of your Stonehaven water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, having a water meter installed at your Stonehaven could be cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How do I pay my Stonehaven water bill?

First of all, you will need to register with Scottish Water. After you've registered with Scottish Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Stonehaven bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Stonehaven?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Stonehaven AB39, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Stonehaven Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Stonehaven have about their water supply.

Frequently Asked Questions About Water in Stonehaven

Is water from the tap in Stonehaven safe to drink?

Yes! It's safe to drink the tap water in Stonehaven. You can rest assured that Stonehaven water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Stonehaven water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Stonehaven water to make it drinkable.

Where does the water in Stonehaven come from?

There are three main sources of water that supply Stonehaven:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Stonehaven

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Stonehaven is fewer than 60ppm, this means the water in in Stonehaven is rated as soft water.

What does this mean?

The water being supplied to your home in Stonehaven contains a minimal level of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. It also means less limescale build-up in your home appliances which extends their lifespan.

Selectra recommends

You shouldn't need to use a water softener at your home in Stonehaven.

Stonehaven No Water

If you don't have any running water in your Stonehaven home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Stonehaven.

If there is no water at your Stonehaven home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Stonehaven.

If there is no cold water, not even a trickle, contact Scottish Water for advice. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Scottish Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Stonehaven water leak or flooding

Stonehaven water problems could be anything from a leak, a burst water main, or flooding in your Stonehaven home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Stonehaven property, you must do one of the following as soon as possible:

  1. Ring Scottish Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the Scottish Water website and fill out the online form.

Why does the water in Stonehaven taste strange?

If you notice a change in taste or smell with your Stonehaven water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Stonehaven water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Stonehaven water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Scottish Water via the contact channels listed above.

Internet in Stonehaven AB39

Stonehaveninternet connected globe

The broadband speed you get at your Stonehaven home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test how fast your internet is and see if it matches the average connection speed for Stonehaven with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Stonehaven Average Download Speed Stonehaven Average Upload Speed
59.70 Mbps 10.50 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Stonehaven. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote it's the only type of internet connection that's available.

Things to consider when choosing an internet provider in Stonehaven?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. That means choosing an internet service provider could feel daunting. Don't worry, we've covered four main points that you should consider when choosing an internet provider in Stonehaven.

Availability

The first thing to consider whilst choosing an internet provider in Stonehaven is what's available. The majority of homes in Stonehaven should have access to fibre or 'superfast' broadband connections, customers who live in a rural location could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Stonehaven?

  • Fibre broadband
    • This is the fastest available internet connection in Stonehaven
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Stonehaven homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Stonehaven.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Stonehaven.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Stonehaven broadband cost

Stonehaven broadband bill

You also need to consider how much it costs for the broadband in Stonehaven. You will see many broadband providers are offering a low cost deal for new customers, but the price can quickly increase. We recommend you double check the small print of the offer before you commit to a broadband connection in Stonehaven. There are some providers that will increase the price you pay before your contract has finished. In the news recently, there was a BT price hike which affects millions of BT customers.

Stonehaven Broadband Reliability

The reliability of the broadband connection is in Stonehaven must also be considered, with many people working from home on a part-time or full-time basis, we need to have a reliable internet connection to keep up to date with work your work is really important.

The times when we're not working we're watching movies online or gaming online which without a reliable broadband connection at your Stonehaven home is going to be important.

Stonehaven broadband technical support

Finally, the technical support for your Stonehaven broadband connection is really important. There's a good chance you will never need to contact your broadband provider, but should the need to contact them arises then having solid customer service that is able to solve your issue quickly and efficiently is definitely something worth considering when selecting an internet provider in Stonehaven.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Stonehaven have about broadband internet.

Broadband Internet FAQs

Is the internet fast in Stonehaven?

The average speed of broadband in Stonehaven is:

Stonehaven Average Download Speed Stonehaven Average Upload Speed
59.70 Mbps 10.50 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Stonehaven, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Stonehaven home. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of homes in the UK .

How fast internet should my internet be?

It really does depend on what you will be using the internet for. Have a look at the following table for a rough guide to what sort of download speed you should pick for a broadband service in Stonehaven.

Usual Internet habits Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the telephone area code for Stonehaven

Corded telephone area code Stonehaven

The telephone dialling code, sometimes called the area code, for Stonehaven is 01569. If you're calling somebody in Stonehaven, and you're located in a different region, you should add 01569 before the number you're trying to call.

How much does an 01569 Stonehaven call cost?

If you have a call plan with your mobile or landline tariff, the cost of the call will probably be included in that tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you are unsure whether you have calls included in your tariff, please check with your provider before calling to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Electricity and Gas in Stonehaven

People living in Stonehaven are able to choose their gas and electricity supplier, but regardless of which supplier they choose, the gas and electricity is going to be maintained and supplied by the network operator for the region.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Stonehaven home to the electricity grid and gas networks.

In many cases you will never need to ever contact the Stonehaven distribution network operator, but if you do, you can quickly find out which DNO covers Stonehaven below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Stonehaven

The electricity distribution network operator for Stonehaven is SGN. You can find the SGN contact details in the table below:

SGN Contact Information
General Enquiries 0800 912 1700
Emergencies 0800 111 999
Email customer@sgn.co.uk
Website https://www.sgn.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Stonehaven

There are no power plants within a 10 mile radius of Stonehaven.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Stonehaven

If you've ever wondered which municipalities are close to Stonehaven, in the table below you can see the five closest municipalities to Stonehaven.

Closest five municipalities to Stonehaven
Municipality Distance from Stonehaven
Milltimber 7.83 miles
Peterculter 8.96 miles
Upper Anguston 8.96 miles
Aberdeen 10.98 miles
Nigg 10.98 miles