Utilities in <u>Stromness

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Your Complete Guide to Utilities in Stromness

If you just moved and have some questions about Stromness? Our comprehensive utilities guide to Stromness will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Stromness water and sewerage. Keep reading to learn everything about utilities in Stromness.

About Stromness, Orkney

Stromness KW16 has a population of 1,758 and is located in the county of Orkney. Orkney has a population of 22,100 people.

Who supplies my water in Stromness?

Stromness water utilities are supplied by Scottish Water. Here are the main contact numbers for Scottish Water:

How to get in touch with the water supplier in Stromness

Speaking to an advisor at Scottish Water is one of many options to talk about your Stromness water account.

In the table below we have listed the main phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water phone number Scottish Water Emergency phone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, either by email or with a letter in the post. You can even send your message through the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you should use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Water rates in Stromness

Water bill in Stromness

Water rates in Stromness depend on whether your home has a water meter or not. You can easily check if your Stromness water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Stromness water rates will have a meter number listed on their water bills.

Metered Customers in Stromness

Customers who have a water meter installed at their Stromness property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges cover the consumption at your Stromness home.

Unmetered Customers in Stromness

Customers that don't have a water meter at their Stromness home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Stromness home.

The rate unmetered customers pay for water in Stromness is based on the rateable value of your home. The rateable value of your Stromness water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, getting a water meter for your Stromness might work out cheaper.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How do I pay my Stromness water bill?

You will first need to register with Scottish Water. Once you've registered an account with Scottish Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Stromness bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Stromness?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Stromness KW16, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Stromness Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Stromness have about their water supply.

Frequently Asked Questions About Water in Stromness

Is the tap water in Stromness safe to drink?

Yes! The tap water is safe to drink in Stromness. You can rest assured that Stromness water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Stromness water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Stromness water to make it drinkable.

Where does the water in Stromness come from?

There are three main sources of water that supply Stromness:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Stromness

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Stromness is less than 60ppm, that makes the water hardness in in Stromness is rated as soft water.

What does this mean?

The water supply to your home in Stromness contains a minimal level of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. You might also notice less limescale build-up in your appliances which means they should last longer.

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You shouldn't need to use a water softener at your home in Stromness.

Stromness No Water

If there isn't any running water in your Stromness home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Stromness.

If there is no water at your Stromness home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Stromness.

If your home has no cold water, not even a trickle, contact Scottish Water for help. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Scottish Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Scottish Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Stromness water leak or flooding

Stromness water problems might include anything from a burst water main or flooding, to a leak in your Stromness home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Stromness property, you need to do one of the following as quickly as you can:

  1. Ring Scottish Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Scottish Water website and fill out the online form.

Why does the water in Stromness taste strange?

If you detect a difference in smell or taste of your Stromness water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Stromness water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Stromness water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Scottish Water using the contact information above.

Broadband Speed in Stromness KW16

Stromnessinternet connected globe

The speed of your broadband connection at your Stromness home depends on several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Which provider you have

Test how fast your internet is and see if it matches the average connection speed for Stromness with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Stromness Average Download Speed Stromness Average Upload Speed
31.60 Mbps 5.30 Mbps
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The internet connection type you have can affect your download and upload speed in Stromness. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in parts of the UK that are more remote it is the only means of connection currently available.

What to look for when choosing an internet provider in Stromness?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet might seem daunting at first. To ease the pressure, we've covered four main points worth considering before choosing an internet provider in Stromness.

Availability

The first thing to consider when choosing an internet provider in Stromness is the availability. Most homes in Stromness should have access to superfast' or fibre connections, those living in rural homes could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest networks when building new homes.

Type of connection

What are the different types of connection in Stromness?

  • Fibre broadband
    • This is fastest connection that's currently available in Stromness
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Stromness homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Stromness.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Stromness.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Stromness broadband price

Stromness broadband bill

Another important consideration is the price you pay for broadband in Stromness. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price can quickly increase. We recommend you double check the small print of the offer before you commit to a broadband connection in Stromness. Some providers may even increase the price before your contract has finished. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Stromness Broadband Reliability

The reliability of broadband in Stromness also needs consideration, with many people working from home either full-time or part-time, having a reliable internet connection to do your work is a priority.

The times when we're not working we're streaming movies or playing online games with friends that without a reliable internet connection for your Stromness home is something to think about.

Stromness broadband technical support

Finally, the technical support for your Stromness internet connection is extremely important. You might never need to contact your broadband provider, however, if you have an issue and need to get in touch with them then having solid customer service that can deal with your problem in a fast and efficient manner should be considered when selecting an internet provider in Stromness.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Stromness have about their internet connection.

Broadband Internet FAQs

What's the average broadband speed in Stromness?

The average internet speed in Stromness is:

Stromness Average Download Speed Stromness Average Upload Speed
31.60 Mbps 5.30 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Stromness, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Stromness house. This means it's very fast and extremely reliable. Currently, 31.83% of homes in the UK .

How fast internet should my internet be?

That would depend on what kind of internet user you are. Check out the table below to find out what sort of download speed you should take when signing up for broadband in Stromness.

Frequent internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Stromness

Corded telephone area code Stromness

The landline area code, sometimes called the dialling code, for Stromness is 01806. If you call someone in Stromness, and you are not in the same area, you should add 01806 to the number you're calling.

How much does an 01806 Stromness call cost?

If calls are included with your landline or mobile tariff, the cost of the call will probably be included in that tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are unsure whether you have a plan that includes calls, please check with your provider before you make the call to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Gas and Electricity Supply in Stromness

People living in Stromness are free to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the electricity and gas will always be maintained and supplied by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Stromness home to the electricity grid and gas networks.

Most of the time you will never need to ever contact the Stromness distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Stromness in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Stromness

The electricity distribution network operator for Stromness is SGN. You can find the SGN contact details in the table below:

SGN Contact Information
General Enquiries 0800 912 1700
Emergencies 0800 111 999
Email customer@sgn.co.uk
Website https://www.sgn.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Stromness

There are no power plants within a 10 mile radius of Stromness.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Near Stromness

Perhaps you're wondering which towns and cities are within reach of Stromness, in the table below you can see the five nearest towns and cities to Stromness.

Closest five municipalities to Stromness
Municipality Distance from Stromness
Orkney 14.81 miles
Thurso 33.41 miles
Forsinard 37.08 miles
Halkirk 39.03 miles