Your Complete Guide to Utilities in Thurso

Are you moving and want to know more about Thurso? Our complete guide to utilities in Thurso will explain in detail everything about broadband, area codes, power generation and energy distributors, and Thurso water and sewerage. Keep reading to learn everything about utilities in Thurso.

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About Thurso, Highland

Thurso KW14 has a population of 7,933 and is located in the county of Highland. Highland has a population of 235,540 people.

Who supplies my water in Thurso?

Thurso water services are supplied by Scottish Water. Below are the main phone numbers for Scottish Water:

How to reach your water provider in Thurso

Calling a phone number for Scottish Water is one of many contact methods to discuss your Thurso water problems.

In the table below we have listed the main telephone numbers for Scottish Water general enquiries and emergencies.

Scottish Water telephone number Scottish Water Emergency telephone number
0800 077 8778 0800 077 8778
24/7/365

Write to Scottish Water

You can also get in touch with Scottish Water, either by email or with a letter in the post. You can also submit your request on the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you want to email Scottish Water, you must use the following email address:

Scottish Water Email Address
[email protected]
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Price of water in Thurso

Water bill in Thurso

Water rates in Thurso will vary depending on if your home has a water meter or not. It's easy to find out if your Thurso water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Thurso water rates will have a meter number listed on their water bills.

Metered Customers in Thurso

Customers that have a water meter at their Thurso home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your Thurso home.

Unmetered Customers in Thurso

Customers without a meter at their Thurso home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Thurso home.

As an unmetered customer, the rate you pay for water in Thurso will be based on the rateable value of your home. The rateable value calculation of your Thurso water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, having a water meter installed at your Thurso might work out cheaper.

Customers with big families are probably not going to save money by installing a water meter.

How do I pay my Thurso water bill?

First of all, you will need to register with Scottish Water. Once you've registered an account with Scottish Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Thurso bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Scottish Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Thurso?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Thurso KW14, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Thurso Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Thurso have about their water supply.

Frequently Asked Questions About Water in Thurso

Is the tap water in Thurso safe to drink?

Yes! The tap water is safe to drink in Thurso. You can rest assured that Thurso water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Thurso water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Thurso water to make it drinkable.

Where does the water in Thurso come from?

There are three main sources of water that supply Thurso:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Thurso

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Thurso is below 60ppm, that makes the water hardness in in Thurso is rated as soft water.

What does this mean?

The clean water supply to your home in Thurso contains low levels of minerals that cause hard water. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. It also means less limescale build-up in your home appliances meaning they should not break down as often.

Selectra recommends

You don't need to add a water softener to the water in Thurso.

Thurso No Water

If you don't have any running water in your Thurso home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Thurso.

If there is no water at your Thurso home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Thurso.

If your home has no cold water, not even a trickle, contact Scottish Water for advice. You can also try the following:

  1. Look at the "In Your Area" sections on the Scottish Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Scottish Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Thurso water leak or flooding

Thurso water problems can include anything from flooding or a leak, to a burst water main in your Thurso home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Thurso property, you need to do one of the following as quickly as you can:

  1. Contact Scottish Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the Scottish Water website and complete the online form to report the issue.

Why does the water in Thurso taste strange?

If you find the taste or smell is different with your Thurso water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can affect it by infusing your Thurso water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Thurso water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Scottish Water on the contact details above.

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Internet in Thurso KW14

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The speed of your broadband connection at your Thurso home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Which provider you have

Test the speed of your connection and see if it matches the average internet speed in Thurso with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Thurso Average Download Speed Thurso Average Upload Speed
29.90 Mbps 6.70 Mbps
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The type of internet connection you have can affect the speed you get at your home in Thurso. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of homes in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas it's the only type of internet connection that's available.

What should you consider when picking a broadband provider in Thurso?

In 2022, the internet is about as important as any other utility, perhaps more important. That means choosing an internet service provider might seem daunting at first. Worry not, we've covered four main points that you should consider when picking a broadband provider in Thurso.

Availability

The first thing you need to think about before picking a broadband provider in Thurso is what's available. The majority of homes in Thurso should have access to superfast' or fibre connections, customers who live in a rural location may have limited access to the type of connection.

That being said, homes that have been built recently should be able to enjoy access to the FTTH as developers often tend to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Thurso?

  • Fibre broadband
    • This is the fastest available internet connection in Thurso
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Thurso homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Thurso.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Thurso.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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Thurso broadband price

Thurso broadband bill

You should also think about the monthly cost of broadband in Thurso. You will see many broadband providers are offering a low priced offer especially for new customers, but the price can quickly increase. You should always look in the small print of the offer when you sign up for a internet connection in Thurso. There are some providers that will increase the price you pay whilst you're in contract. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Thurso Broadband Reliability

The reliability of broadband in Thurso should also be considered, with so many people that work from home on a part-time or full-time basis, knowing you have a reliable broadband connection to do your work can be extremely important.

Then in our freetime we're watching movies online or gaming online which without a reliable broadband connection at your Thurso home will be an important thing to consider.

Thurso broadband customer service

Our final tip, the technical support for your Thurso broadband connection is extremely important. Hopefully you shouldn't have to contact your broadband provider, but should the need to contact them arises a provider with excellent customer service that deals with your query quickly and efficiently is definitely something worth considering when selecting an internet provider in Thurso.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Thurso have about broadband internet.

Broadband Frequently Asked Questions

How fast is the broadband in Thurso?

The average speed of broadband in Thurso is:

Thurso Average Download Speed Thurso Average Upload Speed
29.90 Mbps 6.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Thurso, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Thurso house. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of houses in the UK .

What broadband speed do I need?

That would depend on how you will use the internet. Check out the table below to find out what sort of download speed you should take when getting connected in Thurso.

Usual Internet habits Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

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What's the telephone area code for Thurso

Corded telephone area code Thurso

The telephone area code, sometimes called the landline dialling code, for Thurso is 01847. If you call someone in Thurso, and you are in a different area, you will need to add 01847 before the number you're trying to call.

How much does an 01847 Thurso call cost?

If you have a call plan with your landline or mobile, then the call cost should be included in that tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have calls included in your tariff, you should ask your provider before making the call to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Electricity and Gas in Thurso

Residents of Thurso can choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas is supplied and maintained by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Thurso home to the electricity grid and gas networks.

Most of the time you won't need to speak to the Thurso distribution network operator, but should the need arise, you can quickly find out which DNO covers Thurso in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Thurso

The electricity distribution network operator for Thurso is SGN. You can find the SGN contact details in the table below:

SGN Contact Information
General Enquiries 0800 912 1700
Emergencies 0800 111 999
Email [email protected]
Website https://www.sgn.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth
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The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Thurso

There are no power plants within a 10 mile radius of Thurso.

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Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Towns and Cities Near Thurso

Perhaps you're wondering which towns and cities are nearby Thurso, in the table below you can see the five closest municipalities to Thurso.

Closest five municipalities to Thurso
Municipality Distance from Thurso
Halkirk 12.25 miles
Kinbrace 19.42 miles
Dunbeath 25.16 miles