Utilities in <u>Tollcross

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Your Complete Guide to Utilities in Tollcross

If you just moved and have some questions about Tollcross? Our comprehensive utilities guide to Tollcross will explain in detail everything about broadband, area codes, power generation and energy distributors, and Tollcross water and sewerage. Keep reading to learn everything about utilities in Tollcross.

About Tollcross, Edinburgh

Tollcross EH3 has a population of 9,609 and is located in the county of Edinburgh. Edinburgh has a population of 524,930 people.

Who supplies my water in Tollcross?

Tollcross water services are provided by Scottish Water. Here are the main contact numbers for Scottish Water:

How to get in touch with the water supplier in Tollcross

Calling a phone number for Scottish Water is one of many options to talk about your Tollcross water problems.

In the table below we have listed the main phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water telephone number Scottish Water Emergency telephone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, by composing a letter or sending an email. You can also submit your request on the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you would like to email Scottish Water, you can use the email address below:

Scottish Water Email Address
help@scottishwater.co.uk

Price of water in Tollcross

Water bill in Tollcross

Water rates in Tollcross depend on whether your home has a water meter or not. It's easy to find out if your Tollcross water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Tollcross water rates will have a meter number listed on their water bills.

Metered Customers in Tollcross

Customers with a water meter at their Tollcross property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges cover the consumption at your Tollcross home.

Unmetered Customers in Tollcross

Customers who don't have a meter at their Tollcross home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Tollcross home.

Water rates for unmetered customers in Tollcross will be based on the rateable value of your home. The rateable value part of your Tollcross water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, having a water meter installed at your Tollcross might work out cheaper.

Customers with big families are probably not going to save money by getting a water meter installed.

How do I pay my Tollcross water bill?

First, you must sign up and register with Scottish Water. Once you've registered an account with Scottish Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Tollcross bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Tollcross?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Tollcross EH3, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Tollcross Water Frequently Asked Questions

Below we have answered some common questions that customers in Tollcross have about their water supply.

Frequently Asked Questions About Water in Tollcross

Is the tap water in Tollcross safe to drink?

Yes! It's safe to drink the tap water in Tollcross. You can rest assured that Tollcross water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Tollcross water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Tollcross water to make it drinkable.

Where does the water in Tollcross come from?

There are three main sources of water that supply Tollcross:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Tollcross

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Tollcross is less than 60ppm, this means the water in in Tollcross is rated as soft water.

What does this mean?

The water being supplied to your home in Tollcross contains low levels of minerals that cause hard water. soft water means your clothes should be softer after washing, and your appliances more efficient. You might also notice less limescale build-up in your appliances meaning they should not break down as often.

Selectra recommends

You don't need to add a water softener to the water in Tollcross.

Tollcross No Water

If you have no water in your Tollcross home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Tollcross.

If there is no water at your Tollcross home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Tollcross.

If your home has no cold water, not even a trickle, contact Scottish Water for assistance. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Scottish Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Scottish Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Tollcross water leak or flooding

Tollcross water problems could be anything from flooding or a leak, to a burst water main in your Tollcross home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Tollcross property, you need to do one of the following as quickly as you can:

  1. Contact Scottish Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the Scottish Water website and complete the online form to report the issue.

Why does the water in Tollcross taste strange?

If you detect a difference in smell or taste of your Tollcross water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Tollcross water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Tollcross water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Scottish Water via the contact channels listed above.

Broadband in Tollcross EH3

Tollcrossinternet connected globe

The speed of your broadband connection at your Tollcross home can vary depending on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test how fast your internet is and see if it matches the average internet speed in Tollcross with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Tollcross Average Download Speed Tollcross Average Upload Speed
82.50 Mbps 14.90 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Tollcross. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of UK households.

The slowest way to access the internet is ADSL, but for some customers in remote areas it is the only means of connection currently available.

What should you consider when picking a broadband provider in Tollcross?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet can be unnerving. Worry not, we've covered four main points to think about when picking a broadband provider in Tollcross.

Availability

The first point to bear in mind before picking a broadband provider in Tollcross is the availability. The majority of homes in Tollcross should be able to enjoy superfast' or fibre connections, people outside a built-up area could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Tollcross?

  • Fibre broadband
    • This is fastest connection that's currently available in Tollcross
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Tollcross homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Tollcross.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Tollcross.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Tollcross broadband price

Tollcross broadband bill

You also need to consider how much it costs for the broadband in Tollcross. There are many providers offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. We recommend you double check the small print of the offer when you sign up for a internet connection in Tollcross. Some providers will raise the price even during the initial contract period. For example, recently there was a BT price hike which affects millions of BT customers.

Tollcross Broadband Reliability

The reliability of broadband in Tollcross must also be considered, with many people working from home either full-time or part-time, having a reliable internet connection to keep up to date with work your work is really important.

Then in our freetime we're streaming movies or playing online games with friends that without a reliable internet connection for your Tollcross home will be an important thing to consider.

Tollcross broadband customer service

Finally, the technical support for your Tollcross internet connection is of utmost importance. Hopefully you shouldn't have to contact your broadband provider, but if you ever do need to speak to them a high level of customer support that deals with your query in a fast and efficient manner is definitely something worth considering when making a decision for a broadband internet provider in Tollcross.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Tollcross ask about their broadband.

Broadband Internet FAQs

What's the average broadband speed in Tollcross?

The average internet speed in Tollcross is:

Tollcross Average Download Speed Tollcross Average Upload Speed
82.50 Mbps 14.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in Tollcross, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Tollcross house. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of houses in the UK .

How fast internet should my internet be?

That would depend on what you will be using the internet for. Have a look at the following table for a rough guide to what sort of download speed you should take for a broadband service in Tollcross.

Main internet uses Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Tollcross

Corded telephone area code Tollcross

The landline area code, sometimes called the dialling code, for Tollcross is 01806. If you're calling somebody in Tollcross, and you're located in a different region, you will need to add 01806 to the number you're calling.

How much does an 01806 Tollcross call cost?

If calls are included with your landline or mobile, then the call cost will probably be included in that tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have inclusive calls, we recommend getting in touch with your provider before making the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Gas and Electricity in Tollcross

People living in Tollcross are free to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the gas and electricity is going to be distributed and taken care of by the local network operator.

We call them Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your Tollcross home to the gas network and electricity grid.

Most of the time you won't need to speak to the Tollcross distribution network operator, but should the need arise, you can quickly find out which DNO covers Tollcross in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Tollcross

The electricity distribution network operator for Tollcross is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Tollcross

There are no power plants within a 10 mile radius of Tollcross.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Municipalities Near Tollcross

You might be wondering which municipalities are nearby Tollcross, in the table below you can see the closest five municipalities to Tollcross.

Closest five municipalities to Tollcross
Municipality Distance from Tollcross
Fountainbridge -
New Town 0.54 miles
Restalrig 0.75 miles