Utilities in <u>Torry

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Your Complete Guide to Utilities in Torry

If you've moved and have questions about Torry? Our complete guide to utilities in Torry will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Torry water and sewerage. Keep reading to learn everything about utilities in Torry.

About Torry, Aberdeenshire

Torry AB11 has a population of 10,465 and is located in the county of Aberdeenshire. Aberdeenshire has a population of 261,470 people.

Who supplies my water in Torry?

Torry water services are supplied by Scottish Water. Below are the main phone numbers for Scottish Water:

How to get in touch with the water supplier in Torry

Ringing a contact number for Scottish Water is just one method of contact to discuss your Torry water problems.

In the table below you will find the phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, either by email or with a letter in the post. You can even send your message through the Scottish Water website.

Customer that want to post a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you should use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Price of water in Torry

Water bill in Torry

Water rates in Torry depend on whether your home has a water meter or not. It's easy to find out if your Torry water rates are metered or not by looking at a recent water bill or by contacting your supplier. Homes with metered Torry water rates will have a meter number listed on their water bills.

Metered Customers in Torry

Customers who have a water meter installed at their Torry home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges cover the consumption at your Torry home.

Unmetered Customers in Torry

Customers that don't have a water meter at their Torry home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Torry home.

Water rates for unmetered customers in Torry will be based on the rateable value of your home. The rateable value of your Torry water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, installing a water meter at your Torry could be cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How do I pay my Torry water bill?

You will first need to register with Scottish Water. After you've registered with Scottish Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Torry bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Scottish Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Torry?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Torry AB11, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Torry Water Frequently Asked Questions

Below we have answered some common questions that customers in Torry have about their water supply.

Frequently Asked Questions About Water in Torry

Is water from the tap in Torry safe to drink?

Yes! It's safe to drink the tap water in Torry. You can rest assured that Torry water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Torry water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Torry water to make it drinkable.

Where does the water in Torry come from?

There are three main sources of water that supply Torry:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Torry

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Torry is fewer than 60ppm, that means the water hardness in in Torry is rated as soft water.

What does this mean?

The water supply to your home in Torry contains just trace amounts of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. It also means less limescale build-up in your home appliances meaning they should not break down as often.

Selectra recommends

Water softener isn't needed at your home in Torry.

Torry No Water

If there isn't any running water in your Torry home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Torry.

If there is no water at your Torry home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Torry.

If there is no cold water, not even a trickle, contact Scottish Water for help. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Scottish Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Torry water leak or flooding

Torry water problems could be anything from flooding or a leak, to a burst water main in your Torry home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Torry property, you must do one of the following as soon as possible:

  1. Call Scottish Water regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Scottish Water website and fill in the form to report the problem.

Why does the water in Torry taste strange?

If you notice a change in taste or smell with your Torry water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Torry water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to Torry water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Scottish Water via the contact channels listed above.

Broadband Speed in Torry AB11

Torryinternet connected globe

The broadband speed you get at your Torry home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test how fast your internet is and find out how it compares to the average connection speed for Torry with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Torry Average Download Speed Torry Average Upload Speed
80.30 Mbps 24.70 Mbps
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The type of internet connection you have can affect your download and upload speed in Torry. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK this type of connection is the only one that's available.

What should you consider when searching for a broadband provider in Torry?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet might seem daunting at first. To ease the pressure, we've listed the four important points worth considering before searching for a broadband provider in Torry.

Availability

The first thing to consider before searching for a broadband provider in Torry is the availability. The majority of homes in Torry can take advantage of fibre or 'superfast' broadband connections, those living in rural homes may have limited access to the type of connection.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Torry?

  • Fibre broadband
    • This is fastest connection that's currently available in Torry
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Torry homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Torry.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Torry.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Torry broadband price

Torry broadband bill

Another important consideration is how much it costs for the broadband in Torry. It's easy to find a broadband provider that's offering a low cost deal for new customers, however you might find the rate suddenly goes up. We recommend you double check the fine print of the deal before you commit to a internet service in Torry. There are some providers that will increase the price you pay during the initial contract period. In the news recently, there was a BT price hike which affects millions of BT customers.

Torry Broadband Reliability

The reliability of broadband in Torry should also be considered, with many people working from home on a part-time or full-time basis, we need to have a reliable internet connection to stay in touch with work is a priority.

When we're relaxing we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Torry home will be an important thing to consider.

Torry broadband customer support

Finally, the customer service of your Torry internet connection is extremely important. You might never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them then having solid customer service that deals with your query in a fast and efficient manner is definitely something worth considering when you choose a broadband provider in Torry.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Torry have about their internet connection.

Broadband Frequently Asked Questions

Is the internet fast in Torry?

The average internet speed in Torry is:

Torry Average Download Speed Torry Average Upload Speed
80.30 Mbps 24.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Torry, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Torry home. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of UK home .

What broadband speed do I need?

That will be dependant on what you will be using the internet for. Check out the table below to find out which speed you should take when signing up for broadband in Torry.

Frequent internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the telephone area code for Torry

Corded telephone area code Torry

The telephone dialling code, sometimes called the area code, for Torry is 01224. When making a call to someone in Torry, and you are not in the same area, you must add 01224 to the number you'd like to call.

How much does an 01224 Torry call cost?

If you have a call plan with your landline or mobile, the phone call will probably be included as part of your tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are uncertain whether you have a plan that includes calls, please check with your provider before making the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Torry

Residents of Torry are able to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the gas and electricity is going to be maintained and supplied by the local network operator.

We call them Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Torry home to the electricity grid and gas networks.

In many cases you won't need to contact the Torry distribution network operator, but if you do, you can find the distribution network operator for Torry below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Torry

The electricity distribution network operator for Torry is SGN. You can find the SGN contact details in the table below:

SGN Contact Information
General Enquiries 0800 912 1700
Emergencies 0800 111 999
Email customer@sgn.co.uk
Website https://www.sgn.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Torry

There are no power plants within a 10 mile radius of Torry.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Near Torry

Perhaps you're wondering which towns and cities are within reach of Torry, we've found the five nearest towns and cities to Torry.

Closest five municipalities to Torry
Municipality Distance from Torry
Mannofield 0.17 miles
Aberdeen city centre 0.17 miles
Rosemount 1.03 miles
George Street 1.03 miles