Utilities in <u>West End

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Your Complete Guide to Utilities in West End

Are you moving and want to know more about West End? Our utilities guide to West End will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and West End water and sewerage. Keep reading to learn everything about utilities in West End.

About West End, Edinburgh

West End EH3 is located in the county of Edinburgh. Edinburgh has a population of 524,930 people.

Who supplies my water in West End?

West End water services are supplied by Scottish Water. Below are the main phone numbers for Scottish Water:

How to get in touch with the water supplier in West End

Speaking to an advisor at Scottish Water is one of many contact methods to deal with your West End water problems.

In the table below we have listed the main phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also get in touch with Scottish Water, either by email or with a letter in the post. You can even send your message through the Scottish Water website.

If you prefer to send a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you want to email Scottish Water, you should use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Cost of water in West End

Water bill in West End

Water rates in West End are based on if your home has a water meter or not. You can easily check if your West End water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered West End water rates will have a meter number listed on their water bills.

Metered Customers in West End

Customers with a water meter at their West End house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges are for the consumption at your West End home.

Unmetered Customers in West End

Customers who don't have a meter at their West End home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same no matter how much water you use at your West End home.

Water rates for unmetered customers in West End will be based on the rateable value of your home. The rateable value part of your West End water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, installing a water meter at your West End may save you money.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How do I pay my West End water bill?

You will first need to register with Scottish Water. After you register your details with Scottish Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your West End bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in West End?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in West End EH3, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

West End Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in West End have about their water supply.

Frequently Asked Questions About Water in West End

Is water from the tap in West End safe to drink?

Yes! The tap water is safe to drink in West End. You can rest assured that West End water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated West End water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter West End water to make it drinkable.

Where does the water in West End come from?

There are three main sources of water that supply West End:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in West End

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in West End is fewer than 60ppm, that means the water hardness in in West End is rated as soft water.

What does this mean?

The clean water supply to your home in West End contains a minimal level of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. There should also be less limescale in your appliances meaning they should not break down as often.

Selectra recommends

Water softener isn't needed at your home in West End.

West End No Water

If you don't have any running water in your West End home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting West End.

If there is no water at your West End home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting West End.

If there is no cold water, not even a trickle, contact Scottish Water for assistance. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Scottish Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Scottish Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

West End water leak or flooding

West End water problems could be anything from flooding or a leak, to a burst water main in your West End home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your West End property, you must do one of the following as soon as possible:

  1. Ring Scottish Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the Scottish Water website and fill in the form to report the problem.

Why does the water in West End taste strange?

If you detect a difference in smell or taste of your West End water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the West End water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to West End water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Scottish Water on the contact details above.

Broadband Speed in West End EH3

West Endinternet connected globe

The speed of your internet connection at your West End home is dependant upon several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Your broadband provider

Test your internet speed and find out how it compares to the average broadband speed for West End with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

West End Average Download Speed West End Average Upload Speed
82.50 Mbps 14.90 Mbps
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The type of internet connection you have can affect your download and upload speed in West End. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

ADSL is the slowest type of connection, in parts of the UK that are more remote it's the only type of internet connection available.

What should you consider when searching for a broadband provider in West End?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. That means choosing an internet service provider might seem daunting at first. To ease the pressure, let's take a look at the top four points that you should consider when searching for a broadband provider in West End.

Availability

The first thing to consider whilst searching for a broadband provider in West End is the issue of availability. Most homes in West End should have access to fibre or 'superfast' broadband connections, people outside a built-up area may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in West End?

  • Fibre broadband
    • This is the fastest type of connection you can get in West End
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of West End homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of West End.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in West End.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

West End broadband price

West End broadband bill

You should also think about the monthly cost of broadband in West End. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, but the price is often for a limited period. It's important to read the fine print of the deal before you sign up to a internet connection in West End. Some providers will raise the price even whilst you're in contract. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

West End Broadband Reliability

How reliable the broadband is in West End should also be considered, with many people working from home on a part-time or full-time basis, we need to have a reliable internet connection to stay in touch with work can be extremely important.

The times when we're not working we're watching movies online or gaming online meaning without an internet connection that's reliable at your West End home will be an important thing to consider.

West End broadband customer support

Finally, the technical support for your West End broadband connection is extremely important. You might never need to get in touch with your internet service provider, but should the need to contact them arises then having solid customer service that is able to solve your issue efficiently and quickly should be considered when selecting an internet provider in West End.

Broadband FAQ

Below we've answered some our the most common questions that customers in West End ask about their broadband.

Broadband FAQs

What's the average broadband speed in West End?

The average broadband speed in West End is:

West End Average Download Speed West End Average Upload Speed
82.50 Mbps 14.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in West End, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your West End house. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of UK home .

What speed internet is best for me?

It really does depend on what kind of internet user you are. Have a look at the following table for a general idea which speed you should take when getting connected in West End.

Frequent internet uses Recommended Broadband Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi travels further, but does so at slower speeds. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the telephone area code for West End

Corded telephone area code West End

The telephone dialling code, sometimes called the area code, for West End is 01806. When making a call to someone in West End, and you are in a different area, you should add 01806 before the number you're trying to call.

How much does an 01806 West End call cost?

If you have calls included with your landline or mobile, the phone call will probably be included in that tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you don't know whether you have calls included in your tariff, please check with your provider before calling so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity in West End

Residents in West End are free to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas will always be supplied and maintained by the regional network operator.

We call them Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your West End home to the gas and electricity networks.

In many cases you will never need to ever contact the West End distribution network operator, but should the need arise, you can find the distribution network operator for West End right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in West End

The electricity distribution network operator for West End is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near West End

There are no power plants within a 10 mile radius of West End.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Towns and Cities Near West End

Perhaps you're wondering which towns and cities are within reach of West End, in the below table you will find the five closest municipalities to West End.

Closest five municipalities to West End
Municipality Distance from West End
Fountainbridge -
Tollcross -
New Town 0.54 miles
Restalrig 0.75 miles