A Complete Guide to Utilities in West Lothian

Are you moving and want to know more about West Lothian? Our utilities guide to West Lothian is going to provide you with everything about broadband, area codes, power generation and energy distributors, and West Lothian water and sewerage. Keep reading to learn everything about utilities in West Lothian.

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About West Lothian, West Lothian

West Lothian EH52 has a population of 158,714 and is located in the county of West Lothian. West Lothian has a population of 182,140 people.

Who supplies my water in West Lothian?

West Lothian water services are provided by Scottish Water. Below are the main phone numbers for Scottish Water:

How to get in touch with the water supplier in West Lothian

Ringing a contact number for Scottish Water is one of many contact methods to deal with your West Lothian water issues.

In the table below we have listed the main phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water telephone number Scottish Water Emergency telephone number
0800 077 8778 0800 077 8778
24/7/365

Write to Scottish Water

You can also write to Scottish Water, by composing a letter or sending an email. You can even send your message through the Scottish Water website.

Customer that want to post a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you can use the email address below:

Scottish Water Email Address
[email protected]
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Cost of water in West Lothian

Water bill in West Lothian

Water rates in West Lothian are based on if your home has a water meter or not. It's easy to find out if your West Lothian water rates are metered or not by looking at a recent water bill or by contacting your supplier. Homes with metered West Lothian water rates will have a meter number listed on their water bills.

Metered Customers in West Lothian

Customers with a water meter at their West Lothian house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your West Lothian home.

Unmetered Customers in West Lothian

Customers that don't have a water meter at their West Lothian home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount no matter how much water you use at your West Lothian home.

Water rates for unmetered customers in West Lothian is going to be based on the rateable value of your home. The rateable value calculation of your West Lothian water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, installing a water meter at your West Lothian may save you money.

Customers with large households are unlikely to see any savings by installing a water meter.

How do I pay my West Lothian water bill?

First, you must sign up and register with Scottish Water. After you register your details with Scottish Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your West Lothian bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Scottish Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in West Lothian?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in West Lothian EH52, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

West Lothian Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in West Lothian have about their water supply.

Frequently Asked Questions About Water in West Lothian

Is tap water in West Lothian safe to drink?

Yes! You can drink the tap water in West Lothian. You can rest assured that West Lothian water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored West Lothian water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter West Lothian water to make it drinkable.

Where does the water in West Lothian come from?

There are three main sources of water that supply West Lothian:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in West Lothian

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in West Lothian is fewer than 60ppm, that makes the water hardness in in West Lothian is rated as soft water.

What does this mean?

The water being supplied to your home in West Lothian contains just trace amounts of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. There should also be less limescale in your appliances which extends their lifespan.

Selectra recommends

You don't need to add a water softener to the water in West Lothian.

West Lothian No Water

If there isn't any running water in your West Lothian home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting West Lothian.

If there is no water at your West Lothian home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting West Lothian.

If there is no cold water, not even a trickle, contact Scottish Water for assistance. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Scottish Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Scottish Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

West Lothian water leak or flooding

West Lothian water problems could be anything from a leak, a burst water main, or flooding in your West Lothian home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your West Lothian property, you must do one of the following as soon as possible:

  1. Contact Scottish Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the Scottish Water website and fill out the online form.

Why does the water in West Lothian taste strange?

If you find the taste or smell is different with your West Lothian water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the West Lothian water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to West Lothian water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Scottish Water on the contact details above.

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Broadband in West Lothian EH52

West Lothianinternet connected globe

The speed of your internet connection at your West Lothian home is dependant upon several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test the speed of your connection and find out how it compares to the average internet speed in West Lothian with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

West Lothian Average Download Speed West Lothian Average Upload Speed
87.90 Mbps 14.80 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in West Lothian. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, in some remote parts of the UK it's the only type of internet connection available.

Things to consider when picking a broadband provider in West Lothian?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet can be unnerving. To ease the pressure, we've listed the four important points worth considering before picking a broadband provider in West Lothian.

Availability

The first point to bear in mind whilst picking a broadband provider in West Lothian is the issue of availability. The majority of homes in West Lothian can take advantage of fibre or 'superfast' broadband connections, people outside a built-up area may have trouble getting fast broadband.

That being said, homes that have been built recently should be able to enjoy access to the FTTH since developers often install the latest technology during construction.

Type of connection

What are the different types of connection in West Lothian?

  • Fibre broadband
    • This is the fastest type of connection you can get in West Lothian
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of West Lothian homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of West Lothian.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in West Lothian.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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West Lothian broadband value for money

West Lothian broadband bill

Another important consideration is the monthly cost of broadband in West Lothian. There are many providers offering a cheap introductory offer for new customers, but the price is often for a limited period. You should always look in the fine print of the deal when you sign up for a internet connection in West Lothian. Some providers may even increase the price before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

West Lothian Broadband Reliability

The reliability of broadband in West Lothian must also be considered, with many of us working from home on a part-time or full-time basis, we need to have a reliable internet connection to do your work is really important.

When we're relaxing we're watching movies online or gaming online meaning without an internet connection that's reliable at your West Lothian home is going to be important.

West Lothian broadband customer service

Finally, the technical support for your West Lothian internet connection is of utmost importance. You might never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a high level of customer support that is able to solve your issue efficiently and quickly is definitely something worth considering when you choose a broadband provider in West Lothian.

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Broadband FAQ

Below we've answered some our the most common questions that customers in West Lothian ask about their broadband.

Broadband FAQs

How fast is the broadband in West Lothian?

The average speed of broadband in West Lothian is:

West Lothian Average Download Speed West Lothian Average Upload Speed
87.90 Mbps 14.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in West Lothian, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your West Lothian house. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of homes in the UK .

What speed internet is best for me?

That would depend on what you will be using the internet for. Take a look at this table for a general idea the kind of broadband speed you should choose when signing up for broadband in West Lothian.

Main internet uses Recommended Broadband Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

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What's the telephone area code for West Lothian

Corded telephone area code West Lothian

The telephone dialling code, sometimes called the area code, for West Lothian is 01806. If you call someone in West Lothian, and you're located in a different region, you must add 01806 before the number you're trying to call.

How much does an 01806 West Lothian call cost?

If you have calls included with your mobile or landline tariff, then the call cost will probably be included in that tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are uncertain whether you have a plan that includes calls, we recommend getting in touch with your provider before calling so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. UK area codes can be three, four, or five digits long.

Gas and Electricity in West Lothian

Residents in West Lothian can choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas is maintained and supplied by the regional network operator.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your West Lothian home to the electricity grid and gas networks.

In many cases you won't need to speak to the West Lothian distribution network operator, but should the need arise, you can find the distribution network operator for West Lothian right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for West Lothian

The electricity distribution network operator for West Lothian is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email [email protected]energynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near West Lothian

There are no power plants within a 10 mile radius of West Lothian.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). In addition, a small amount was produced from fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Municipalities Near West Lothian

You might be wondering which municipalities are within reach of West Lothian, we've found the five nearest towns and cities to West Lothian.

Closest five municipalities to West Lothian
Municipality Distance from West Lothian
Pumpherston 2.92 miles
Livingston 2.92 miles
Mid Calder 2.92 miles
Newbridge 2.96 miles