Utilities in <u>Wester Hailes

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A Complete Guide to Utilities in Wester Hailes

If you just moved and have some questions about Wester Hailes? Our complete guide to utilities in Wester Hailes will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Wester Hailes water and sewerage. Keep reading to learn everything about utilities in Wester Hailes.

About Wester Hailes, Edinburgh

Wester Hailes EH14 has a population of 9,750 and is located in the county of Edinburgh. Edinburgh has a population of 524,930 people.

Who supplies my water in Wester Hailes?

Wester Hailes water utilities are supplied by Scottish Water. Here are the main contact numbers for Scottish Water:

How to get in touch with the water supplier in Wester Hailes

Speaking to an advisor at Scottish Water is one of many options to discuss your Wester Hailes water account.

In the table below we have listed the main phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water phone number Scottish Water Emergency phone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also get in touch with Scottish Water, by composing a letter or sending an email. You can also submit your request on the Scottish Water website.

Customer that want to post a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you want to email Scottish Water, you can use the email address below:

Scottish Water Email Address
help@scottishwater.co.uk

Cost of water in Wester Hailes

Water bill in Wester Hailes

Water rates in Wester Hailes are based on if your home has a water meter or not. It's easy to find out if your Wester Hailes water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Wester Hailes water rates will have a meter number listed on their water bills.

Metered Customers in Wester Hailes

Customers with a water meter at their Wester Hailes house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges cover the consumption at your Wester Hailes home.

Unmetered Customers in Wester Hailes

Customers without a meter at their Wester Hailes home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Wester Hailes home.

The rate unmetered customers pay for water in Wester Hailes will be based on the rateable value of your home. The rateable value of your Wester Hailes water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, having a water meter installed at your Wester Hailes might work out cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How do I pay my Wester Hailes water bill?

First, you must sign up and register with Scottish Water. Once you've registered an account with Scottish Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Wester Hailes bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Wester Hailes?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Wester Hailes EH14, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Wester Hailes Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Wester Hailes have about their water supply.

Frequently Asked Questions About Water in Wester Hailes

Is water from the tap in Wester Hailes safe to drink?

Yes! The tap water is safe to drink in Wester Hailes. You can rest assured that Wester Hailes water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Wester Hailes water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Wester Hailes water to make it drinkable.

Where does the water in Wester Hailes come from?

There are three main sources of water that supply Wester Hailes:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Wester Hailes

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Wester Hailes is fewer than 60ppm, this means the water in in Wester Hailes is rated as soft water.

What does this mean?

The clean water supply to your home in Wester Hailes contains a minimal level of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances which means they should last longer.

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You shouldn't need to use a water softener at your home in Wester Hailes.

Wester Hailes No Water

If you don't have any running water in your Wester Hailes home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Wester Hailes.

If there is no water at your Wester Hailes home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Wester Hailes.

If you don't have any cold water, not even a trickle, contact Scottish Water for assistance. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Scottish Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Scottish Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Wester Hailes water leak or flooding

Wester Hailes water problems might include anything from flooding or a leak, to a burst water main in your Wester Hailes home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Wester Hailes property, you need to do one of the following as quickly as you can:

  1. Call Scottish Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, visit the "report a leak" page on the Scottish Water website and fill in the form to report the problem.

Why does the water in Wester Hailes taste strange?

If you find the taste or smell is different with your Wester Hailes water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Wester Hailes water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding rubbery, salty, or metallic hints to Wester Hailes water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Scottish Water via the contact channels listed above.

Broadband in Wester Hailes EH14

Wester Hailesinternet connected globe

The speed of your broadband connection at your Wester Hailes home is dependant upon several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test the speed of your connection and find out how it compares to the average connection speed for Wester Hailes with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Wester Hailes Average Download Speed Wester Hailes Average Upload Speed
118.90 Mbps 22.30 Mbps
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The internet connection type you have can affect the speed you get at your home in Wester Hailes. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL is the slowest type of connection, in parts of the UK that are more remote it is the only means of connection that's available.

What to look for when choosing an internet provider in Wester Hailes?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. That means choosing an internet service provider can be unnerving. Worry not, we've listed the four important points that you should consider when choosing an internet provider in Wester Hailes.

Availability

The first point to bear in mind whilst choosing an internet provider in Wester Hailes is the issue of availability. The majority of homes in Wester Hailes can take advantage of fibre or 'superfast' connections, people outside a built-up area may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest technology during construction.

Type of connection

What are the different types of connection in Wester Hailes?

  • Fibre broadband
    • This is the fastest available internet connection in Wester Hailes
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Wester Hailes homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Wester Hailes.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Wester Hailes.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Wester Hailes broadband price

Wester Hailes broadband bill

You should also think about how much it costs for the broadband in Wester Hailes. There are many providers offering a low priced offer especially for new customers, but the price is often for a limited period. You should always look in the fine print of the deal before you commit to a broadband connection in Wester Hailes. Some providers will raise the price even before your contract has finished. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Wester Hailes Broadband Reliability

The reliability of the broadband connection is in Wester Hailes also needs consideration, with so many people that work from home either full-time or part-time, we need to have a reliable internet connection to keep up to date with work your work can be extremely important.

The times when we're not working we're streaming movies or playing online games with friends which without a reliable broadband connection at your Wester Hailes home is something to think about.

Wester Hailes broadband technical support

Finally, the technical support for your Wester Hailes broadband connection is of utmost importance. Hopefully you shouldn't have to contact the internet service provider you choose, but should the need to contact them arises a high level of customer support that is able to solve your issue efficiently and quickly is definitely something worth considering when you choose a broadband provider in Wester Hailes.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Wester Hailes ask about their broadband.

Broadband FAQs

What's the average broadband speed in Wester Hailes?

The average internet speed in Wester Hailes is:

Wester Hailes Average Download Speed Wester Hailes Average Upload Speed
118.90 Mbps 22.30 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Wester Hailes, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Wester Hailes property. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of UK home .

What broadband speed do I need?

It really does depend on what you will be using the internet for. Check out the table below for a rough guide to the kind of broadband speed you should take when getting connected in Wester Hailes.

Main internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone dialling code of Wester Hailes

Corded telephone area code Wester Hailes

The telephone dialling code, sometimes called the area code, for Wester Hailes is 01806. If you're calling somebody in Wester Hailes, and you are in a different area, you should add 01806 to the number you're calling.

How much does an 01806 Wester Hailes call cost?

If you have a call plan with your landline or mobile tariff, the cost of the call will probably be included in that tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have calls included in your tariff, we recommend getting in touch with your provider before calling so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Wester Hailes

Residents in Wester Hailes are free to choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas is maintained and supplied by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Wester Hailes home to the gas and electricity networks.

Most of the time you won't need to contact the Wester Hailes distribution network operator, but should you ever need to, you can quickly find out which DNO covers Wester Hailes in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Wester Hailes

The electricity distribution network operator for Wester Hailes is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Wester Hailes

There are no power plants within a 10 mile radius of Wester Hailes.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Towns and Cities Near Wester Hailes

You might be wondering which municipalities are nearby Wester Hailes, we've found the five closest municipalities to Wester Hailes.

Closest five municipalities to Wester Hailes
Municipality Distance from Wester Hailes
Longstone 0.01 miles
Balerno 0.01 miles
Currie 0.01 miles
Juniper Green 0.01 miles
Gorgie 0.95 miles