Utilities in <u>Westhill

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Your Complete Guide to Utilities in Westhill

If you've moved and have questions about Westhill? Our complete guide to utilities in Westhill is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Westhill water and sewerage. Keep reading to learn everything about utilities in Westhill.

About Westhill, Aberdeenshire

Westhill AB32 has a population of 12,290 and is located in the county of Aberdeenshire. Aberdeenshire has a population of 261,470 people.

Who supplies my water in Westhill?

Westhill water utilities are supplied by Scottish Water. Below are the main phone numbers for Scottish Water:

Getting in touch with your water supplier for Westhill

Speaking to an advisor at Scottish Water is just one method of contact to discuss your Westhill water issues.

In the table below you will find the contact numbers for Scottish Water general enquiries and emergencies.

Scottish Water phone number Scottish Water Emergency phone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

Additionally, you can communicate with Scottish Water, either by email or with a letter in the post. You can also send your request via the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you want to email Scottish Water, you should use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Price of water in Westhill

Water bill in Westhill

Water rates in Westhill will vary depending on if your home has a water meter or not. It's easy to find out if your Westhill water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Westhill water rates will have a meter number listed on their water bills.

Metered Customers in Westhill

Customers that have a water meter at their Westhill home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your Westhill home.

Unmetered Customers in Westhill

Customers who don't have a meter at their Westhill home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Westhill home.

Water rates for unmetered customers in Westhill will be based on the rateable value of your home. The rateable value part of your Westhill water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, getting a water meter for your Westhill might work out cheaper.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How do I pay my Westhill water bill?

First, you must sign up and register with Scottish Water. After you register your details with Scottish Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Westhill bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Westhill?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Westhill AB32, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Westhill Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Westhill have about their water supply.

Frequently Asked Questions About Water in Westhill

Is tap water in Westhill safe to drink?

Yes! It's safe to drink the tap water in Westhill. You can rest assured that Westhill water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Westhill water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Westhill water to make it drinkable.

Where does the water in Westhill come from?

There are three main sources of water that supply Westhill:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Westhill

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Westhill is below 60ppm, that makes the water hardness in in Westhill is rated as soft water.

What does this mean?

The water supply to your home in Westhill contains a minimal level of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. It also means less limescale build-up in your home appliances which extends their lifespan.

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You shouldn't need to use a water softener at your home in Westhill.

Westhill No Water

If you don't have any running water in your Westhill home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Westhill.

If there is no water at your Westhill home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Westhill.

If you don't have any cold water, not even a trickle, contact Scottish Water for advice. You can also try the following:

  1. Look at the "In Your Area" sections on the Scottish Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Scottish Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Westhill water leak or flooding

Westhill water problems could be anything from flooding or a leak, to a burst water main in your Westhill home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your Westhill property, you need to do one of the following as quickly as you can:

  1. Call Scottish Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Scottish Water website and fill in the form to report the problem.

Why does the water in Westhill taste strange?

If you detect a difference in smell or taste of your Westhill water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Westhill water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to Westhill water.

If you have questions about your water's taste, smell, or appearance, you can speak to Scottish Water on the contact details above.

Broadband in Westhill AB32

Westhillinternet connected globe

The speed of your internet connection at your Westhill home can vary depending on several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test the speed of your connection and see if it matches the average internet speed in Westhill with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Westhill Average Download Speed Westhill Average Upload Speed
59.70 Mbps 10.50 Mbps
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The internet connection type you have can have an effect on the speed you get in Westhill. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in parts of the UK that are more remote this type of connection is the only one that's available.

Things to consider when choosing an internet provider in Westhill?

These days, the internet is as important as other essential utilities, maybe even more important. So picking the right internet provider might seem daunting at first. Don't worry, we've covered four main points that you should consider when choosing an internet provider in Westhill.

Availability

The first thing to consider before choosing an internet provider in Westhill is what's available. The majority of homes in Westhill should be able to enjoy fibre or 'superfast' connections, customers who live in a rural location may have limited access to the type of connection.

That being said, homes that have been built recently should be able to enjoy access to the FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Westhill?

  • Fibre broadband
    • This is fastest connection that's currently available in Westhill
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Westhill homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Westhill.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Westhill.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Westhill broadband value for money

Westhill broadband bill

You also need to consider the monthly cost of broadband in Westhill. There are many providers offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. You should always look in the small print of the offer when you sign up for a internet service in Westhill. Some providers will raise the price even whilst you're in contract. We reported recently on the BT price hike which affects millions of BT customers.

Westhill Broadband Reliability

The reliability of broadband in Westhill also needs consideration, with many of us working from home on a part-time or full-time basis, knowing you have a reliable broadband connection to do your work is a priority.

The times when we're not working we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Westhill home is going to be important.

Westhill broadband technical support

Lastly, the customer service of your Westhill broadband internet is extremely important. There's a good chance you will never need to contact your broadband provider, but should the need to contact them arises then having solid customer service that deals with your query quickly and efficiently is definitely something worth considering when making a decision for a broadband internet provider in Westhill.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Westhill have about broadband internet.

Broadband Frequently Asked Questions

How fast is the broadband in Westhill?

The average speed of broadband in Westhill is:

Westhill Average Download Speed Westhill Average Upload Speed
59.70 Mbps 10.50 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in Westhill, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Westhill house. This means it's very fast and extremely reliable. Currently, 31.83% of UK home .

What speed internet is best for me?

That will be dependant on how you will use the internet. Check out the table below to find out which speed you should choose for a broadband service in Westhill.

Main internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the telephone area code for Westhill

Corded telephone area code Westhill

The telephone area code, sometimes called the landline dialling code, for Westhill is 01806. If you call someone in Westhill, and you are not in the same area, you should add 01806 to the number you'd like to call.

How much does an 01806 Westhill call cost?

If you have a call plan with your mobile or landline tariff, the cost of the call is likely to be included as part of your tariff. If calls are not included with your tariff, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you are unsure whether you have calls included in your tariff, please check with your provider before making the call to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Westhill

Residents of Westhill can choose their gas and electricity supplier, but regardless of which supplier they choose, the electricity and gas is supplied and maintained by the local network operator.

We call them Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your Westhill home to the electricity grid and gas networks.

Most of the time you won't need to contact the Westhill distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Westhill in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Westhill

The electricity distribution network operator for Westhill is SGN. You can find the SGN contact details in the table below:

SGN Contact Information
General Enquiries 0800 912 1700
Emergencies 0800 111 999
Email customer@sgn.co.uk
Website https://www.sgn.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Westhill

There are no power plants within a 10 mile radius of Westhill.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Close By Westhill

Perhaps you're wondering which towns and cities are close to Westhill, in the table below you can see the five closest municipalities to Westhill.

Closest five municipalities to Westhill
Municipality Distance from Westhill
Upper Anguston 3.12 miles
Milltimber 4.72 miles
Whiterashes 5.08 miles
Newmachar 5.08 miles
Kinellar 5.08 miles