Utilities in <u>Abergavenny

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A Complete Guide to Utilities in Abergavenny

If you've moved and have questions about Abergavenny? Our comprehensive utilities guide to Abergavenny will help you to find out everything about broadband, area codes, power generation and energy distributors, and Abergavenny water and sewerage. Keep reading to learn everything about utilities in Abergavenny.

About Abergavenny, Monmouthshire

Abergavenny NP7 has a population of 13,423 and is located in the county of Monmouthshire. Monmouthshire has a population of 94,142 people.

Who supplies my water in Abergavenny?

Abergavenny water services are provided by Dwr Cymru Welsh Water. Here are the main contact numbers for Dwr Cymru Welsh Water:

How to get in touch with the water supplier in Abergavenny

Calling a phone number for Dwr Cymru Welsh Water is just one method of contact to talk about your Abergavenny water account.

In the table below you will find the phone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water telephone number Dwr Cymru Welsh Water Emergency telephone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to Dwr Cymru Welsh Water

You can also write to Dwr Cymru Welsh Water, you have the choice of posting a letter or sending an email. You can also send your request via the Dwr Cymru Welsh Water website.

Customer that want to post a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you would like to email Dwr Cymru Welsh Water, you should use the following email address:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Water rates in Abergavenny

Water bill in Abergavenny

Water rates in Abergavenny will vary depending on if your home has a water meter or not. It's easy to find out if your Abergavenny water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Abergavenny water rates will have a meter number listed on their water bills.

Metered Customers in Abergavenny

Customers with a water meter at their Abergavenny property will pay an annual charge that is fixed, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. While the variable charges cover the usage at your Abergavenny home.

Unmetered Customers in Abergavenny

Customers without a meter at their Abergavenny home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Abergavenny home.

As an unmetered customer, the rate you pay for water in Abergavenny is based on the rateable value of your home. The rateable value of your Abergavenny water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, getting a water meter for your Abergavenny may save you money.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Abergavenny?

The average water bill Abergavenny residents are being charged is £15.17 per month, which is £182 annually.

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How do I pay my Abergavenny water bill?

First of all, you will need to register with Dwr Cymru Welsh Water. Once you've registered an account with Dwr Cymru Welsh Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Abergavenny bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Dwr Cymru Welsh Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Abergavenny?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Abergavenny NP7, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Abergavenny Water Frequently Asked Questions

Below we have answered some common questions that customers in Abergavenny have about their water supply.

Frequently Asked Questions About Water in Abergavenny

Is the tap water in Abergavenny safe to drink?

Yes! You can drink the tap water in Abergavenny. You can rest assured that Abergavenny water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Abergavenny water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Abergavenny water to make it drinkable.

Where does the water in Abergavenny come from?

There are three main sources of water that supply Abergavenny:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Abergavenny

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Abergavenny is below 60ppm, this means the water in in Abergavenny is rated as soft water.

What does this mean?

The clean water supply to your home in Abergavenny contains low levels of minerals that cause hard water. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. You might also notice less limescale build-up in your appliances which means they should last longer.

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You don't need to add a water softener to the water in Abergavenny.

Abergavenny No Water

If you have no water in your Abergavenny home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Abergavenny.

If there is no water at your Abergavenny home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Abergavenny.

If your home has no cold water, not even a trickle, contact Dwr Cymru Welsh Water for assistance. If this is the case, you can try these tips:

  1. Look at the "In Your Area" sections on the Dwr Cymru Welsh Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Dwr Cymru Welsh Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Abergavenny water leak or flooding

Abergavenny water problems can include anything from a burst water main or flooding, to a leak in your Abergavenny home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Abergavenny property, you must do one of the following as soon as possible:

  1. Call Dwr Cymru Welsh Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Dwr Cymru Welsh Water website and fill in the form to report the problem.

Why does the water in Abergavenny taste strange?

If you notice a change in taste or smell with your Abergavenny water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Abergavenny water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to Abergavenny water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Dwr Cymru Welsh Water using the contact information above.

Internet in Abergavenny NP7

Abergavennyinternet connected globe

The speed of your broadband connection at your Abergavenny home can vary depending on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test how fast your internet is and find out how it compares to the average connection speed for Abergavenny with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Abergavenny Average Download Speed Abergavenny Average Upload Speed
48.10 Mbps 11.80 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Abergavenny. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of UK households.

ADSL is the slowest type of connection, but for some customers in remote areas this type of connection is the only one currently available.

What to look for when picking a broadband provider in Abergavenny?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet could feel daunting. Don't worry, we've listed the four important points to think about when picking a broadband provider in Abergavenny.

Availability

The first thing to consider when picking a broadband provider in Abergavenny is what's available. The majority of homes in Abergavenny should be able to enjoy superfast' or fibre connections, people outside a built-up area could face issues getting access to the fastest internet.

That being said, homes that have been built recently should be able to enjoy access to the FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Abergavenny?

  • Fibre broadband
    • This is the fastest type of connection you can get in Abergavenny
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of Abergavenny homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Abergavenny.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Abergavenny.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Abergavenny broadband cost

Abergavenny broadband bill

You also need to consider the price you pay for broadband in Abergavenny. You will see many broadband providers are offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. We recommend you double check the fine print of the deal before you commit to a internet service in Abergavenny. Some providers may even increase the price during the initial contract period. For example, recently there was a BT price hike that has affected millions of customers.

Abergavenny Broadband Reliability

How reliable the broadband is in Abergavenny must also be considered, with many people working from home either full-time or part-time, knowing you have a reliable broadband connection to keep up to date with work your work can be extremely important.

Then in our freetime we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Abergavenny home is something to think about.

Abergavenny broadband customer service

Finally, the customer service of your Abergavenny internet connection is really important. There's a good chance you will never need to contact the internet service provider you choose, but if you ever do need to speak to them then having solid customer service that can deal with your problem quickly and efficiently is definitely something worth considering when making a decision for a broadband internet provider in Abergavenny.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Abergavenny ask about their broadband.

Broadband Internet FAQs

How fast is the broadband in Abergavenny?

The average speed of broadband in Abergavenny is:

Abergavenny Average Download Speed Abergavenny Average Upload Speed
48.10 Mbps 11.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Abergavenny, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Abergavenny property. This means it's very fast and extremely reliable. At the time of writing, 31.83% of UK home .

What broadband speed do I need?

It really does depend on how you will use the internet. Have a look at the following table to find out which speed you should pick for a broadband service in Abergavenny.

Usual Internet habits Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Abergavenny

Corded telephone area code Abergavenny

The telephone area code, sometimes called the landline dialling code, for Abergavenny is 01873. If you're calling somebody in Abergavenny, and you are in a different area, you will need to add 01873 to the number you'd like to call.

How much does an 01873 Abergavenny call cost?

If calls are included with your landline or mobile tariff, then the call cost will probably be included as part of your tariff. If you don't have an included calls tariff, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have inclusive calls, please check with your provider before you make the call to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Gas and Electricity in Abergavenny

People living in Abergavenny can choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas will always be supplied and maintained by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Abergavenny home to the gas and electricity networks.

In many cases you won't need to contact the Abergavenny distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Abergavenny right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Abergavenny

The electricity distribution network operator for Abergavenny is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplieswales@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Abergavenny

There are no power plants within a 10 mile radius of Abergavenny.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Municipalities Near Abergavenny

If you've ever wondered which municipalities are close to Abergavenny, we've found the closest five municipalities to Abergavenny.

Closest five municipalities to Abergavenny
Municipality Distance from Abergavenny
Hay on Wye 12.35 miles
Brecon 13.18 miles
Talgarth 13.18 miles
Brynmawr 13.69 miles