A Complete Guide to Utilities in Abertillery

Are you moving and want to know more about Abertillery? Our complete guide to utilities in Abertillery is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Abertillery water and sewerage. Keep reading to learn everything about utilities in Abertillery.

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About Abertillery, Blaenau Gwent

Abertillery NP13 has a population of 10,946 and is located in the county of Blaenau Gwent. Blaenau Gwent has a population of 69,713 people.

Who supplies my water in Abertillery?

Abertillery water services are provided by Dwr Cymru Welsh Water. Below are the main phone numbers for Dwr Cymru Welsh Water:

How to get in touch with the water supplier in Abertillery

Calling a phone number for Dwr Cymru Welsh Water is one of many contact methods to discuss your Abertillery water issues.

In the table below you will find the phone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water phone number Dwr Cymru Welsh Water Emergency phone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365

Write to Dwr Cymru Welsh Water

Additionally, you can communicate with Dwr Cymru Welsh Water, you have the choice of posting a letter or sending an email. You can also submit your request on the Dwr Cymru Welsh Water website.

If you prefer to send a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

Customers that would rather email Dwr Cymru Welsh Water, you must use the following email address:

Dwr Cymru Welsh Water Email Address
[email protected]
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Water rates in Abertillery

Water bill in Abertillery

Water rates in Abertillery are based on if your home has a water meter or not. You can easily check if your Abertillery water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Abertillery water rates will have a meter number listed on their water bills.

Metered Customers in Abertillery

Customers with a water meter at their Abertillery property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. Whilst the variable charges cover the consumption at your Abertillery home.

Unmetered Customers in Abertillery

Customers who don't have a meter at their Abertillery home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Abertillery home.

Water rates for unmetered customers in Abertillery will be based on the rateable value of your home. The rateable value part of your Abertillery water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, getting a water meter for your Abertillery could be cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Abertillery?

The average water bill Abertillery residents are charged is £15.17 monthly, which works out at £182 annually.

How do I pay my Abertillery water bill?

You will first need to register with Dwr Cymru Welsh Water. After you register your details with Dwr Cymru Welsh Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Abertillery bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Dwr Cymru Welsh Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Abertillery?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Abertillery NP13, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Abertillery Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Abertillery have about their water supply.

Frequently Asked Questions About Water in Abertillery

Is tap water in Abertillery safe to drink?

Yes! It's safe to drink the tap water in Abertillery. You can rest assured that Abertillery water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Abertillery water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Abertillery water to make it drinkable.

Where does the water in Abertillery come from?

There are three main sources of water that supply Abertillery:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Abertillery

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Abertillery is less than 60ppm, that makes the water hardness in in Abertillery is rated as soft water.

What does this mean?

The clean water supply to your home in Abertillery contains low levels of minerals that cause hard water. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. It also means less limescale build-up in your home appliances which extends their lifespan.

Selectra recommends

You shouldn't need to use a water softener at your home in Abertillery.

Abertillery No Water

If there isn't any running water in your Abertillery home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Abertillery.

If there is no water at your Abertillery home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Abertillery.

If you don't have any cold water, not even a trickle, contact Dwr Cymru Welsh Water for assistance. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Dwr Cymru Welsh Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Dwr Cymru Welsh Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Abertillery water leak or flooding

Abertillery water problems could be anything from flooding or a leak, to a burst water main in your Abertillery home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Abertillery property, you need to do one of the following as quickly as you can:

  1. Call Dwr Cymru Welsh Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Dwr Cymru Welsh Water website and fill in the form to report the problem.

Why does the water in Abertillery taste strange?

If you notice a change in taste or smell with your Abertillery water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Abertillery water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Abertillery water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Dwr Cymru Welsh Water on the contact details above.

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Broadband Speed in Abertillery NP13

Abertilleryinternet connected globe

The speed of your internet connection at your Abertillery home can vary depending on several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test your internet speed and find out how it compares to the average broadband speed for Abertillery with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Abertillery Average Download Speed Abertillery Average Upload Speed
33.70 Mbps 7.70 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Abertillery. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas it's the only type of internet connection that's available.

Things to consider when choosing an internet provider in Abertillery?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. So picking the right internet provider could feel daunting. Worry not, let's take a look at the top four points worth considering before choosing an internet provider in Abertillery.

Availability

The first thing you need to think about when choosing an internet provider in Abertillery is the issue of availability. Most homes in Abertillery should be able to enjoy fibre or 'superfast' connections, people outside a built-up area could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Abertillery?

  • Fibre broadband
    • This is the fastest available internet connection in Abertillery
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Abertillery homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Abertillery.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Abertillery.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Abertillery broadband price

Abertillery broadband bill

Another important consideration is the monthly cost of broadband in Abertillery. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. It's important to read the fine print of the deal before you sign up to a broadband connection in Abertillery. Some providers will raise the price even whilst you're in contract. We reported recently on the BT price hike which affects millions of BT customers.

Abertillery Broadband Reliability

The reliability of the broadband connection is in Abertillery must also be considered, with so many people that work from home on a part-time or full-time basis, having a reliable internet connection to do your work can be extremely important.

Then in our freetime we're watching movies online or gaming online which without a reliable broadband connection at your Abertillery home is going to be important.

Abertillery broadband technical support

Finally, the customer service of your Abertillery broadband internet is really important. Hopefully you shouldn't have to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that can deal with your problem efficiently and quickly should be considered when making a decision for a broadband internet provider in Abertillery.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Abertillery ask about their broadband.

Broadband Internet FAQs

What's the average broadband speed in Abertillery?

The average internet speed in Abertillery is:

Abertillery Average Download Speed Abertillery Average Upload Speed
33.70 Mbps 7.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in Abertillery, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Abertillery home. This means it's very fast and extremely reliable. At present, 31.83% of UK home .

What broadband speed do I need?

That will be dependant on how you will use the internet. Check out the table below for a general idea which speed you should take when signing up for broadband in Abertillery.

Frequent internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

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What's the telephone area code for Abertillery

Corded telephone area code Abertillery

The landline area code, sometimes called the dialling code, for Abertillery is 01806. If you call someone in Abertillery, and you are in a different area, you will need to add 01806 before the number you're trying to call.

How much does an 01806 Abertillery call cost?

If you have a call plan with your mobile or landline tariff, the cost of the call will probably be included as part of your tariff. If calls are not included with your tariff, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you don't know whether you have a plan that includes calls, you should ask your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Abertillery

People living in Abertillery are free to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas will always be maintained and supplied by the network operator for the region.

We call them Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your Abertillery home to the gas and electricity networks.

Most of the time you won't need to contact the Abertillery distribution network operator, but if you do, you can easily find out which DNO is responsible for Abertillery below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Abertillery

The electricity distribution network operator for Abertillery is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email [email protected]
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea
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The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Abertillery

There are no power plants within a 10 mile radius of Abertillery.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Municipalities Close By Abertillery

If you've ever wondered which municipalities are nearby Abertillery, in the below table you will find the five nearest towns and cities to Abertillery.

Closest five municipalities to Abertillery
Municipality Distance from Abertillery
Blaenavon 3.22 miles
Little Mill 3.22 miles
New Tredegar 4.67 miles
Brynmawr 4.78 miles