Utilities in <u>Caldicot

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Your Complete Guide to Utilities in Caldicot

Are you moving and want to know more about Caldicot? Our complete guide to utilities in Caldicot is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Caldicot water and sewerage. Keep reading to learn everything about utilities in Caldicot.

About Caldicot, Monmouthshire

Caldicot NP26 has a population of 9,604 and is located in the county of Monmouthshire. Monmouthshire has a population of 94,142 people.

Who supplies my water in Caldicot?

Caldicot water utilities are supplied by Dwr Cymru Welsh Water. Below are the main phone numbers for Dwr Cymru Welsh Water:

Getting in touch with your water supplier for Caldicot

Speaking to an advisor at Dwr Cymru Welsh Water is one of many contact methods to discuss your Caldicot water issues.

In the table below we have listed the main contact numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water contact number Dwr Cymru Welsh Water Emergency contact number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to Dwr Cymru Welsh Water

You can also write to Dwr Cymru Welsh Water, either by email or with a letter in the post. You can also submit your request on the Dwr Cymru Welsh Water website.

If you prefer to write a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you want to email Dwr Cymru Welsh Water, you must use the following email address:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Water rates in Caldicot

Water bill in Caldicot

Water rates in Caldicot will vary depending on if your home has a water meter or not. You can easily find out whether your Caldicot water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Caldicot water rates will have a meter number listed on their water bills.

Metered Customers in Caldicot

Customers with a water meter at their Caldicot home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. While the variable charges cover the usage at your Caldicot home.

Unmetered Customers in Caldicot

Customers that don't have a water meter at their Caldicot home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Caldicot home.

The rate unmetered customers pay for water in Caldicot is based on the rateable value of your home. The rateable value of your Caldicot water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, having a water meter installed at your Caldicot might work out cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Caldicot?

The average water bill Caldicot residents are being charged is £15.17 each month, that's £182 a year.

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How do I pay my Caldicot water bill?

First of all, you will need to register with Dwr Cymru Welsh Water. Once you've registered an account with Dwr Cymru Welsh Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Caldicot bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Dwr Cymru Welsh Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Caldicot?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Caldicot NP26, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Caldicot Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Caldicot have about their water supply.

Frequently Asked Questions About Water in Caldicot

Is tap water in Caldicot safe to drink?

Yes! It's safe to drink the tap water in Caldicot. You can rest assured that Caldicot water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Caldicot water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Caldicot water to make it drinkable.

Where does the water in Caldicot come from?

There are three main sources of water that supply Caldicot:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Caldicot

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Caldicot is less than 60ppm, this means the water in in Caldicot is rated as soft water.

What does this mean?

The water supply to your home in Caldicot contains a minimal level of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. It also means less limescale build-up in your home appliances which extends their lifespan.

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Water softener isn't needed at your home in Caldicot.

Caldicot No Water

If you don't have any running water in your Caldicot home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Caldicot.

If there is no water at your Caldicot home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Caldicot.

If there is no cold water, not even a trickle, contact Dwr Cymru Welsh Water for assistance. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Dwr Cymru Welsh Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Dwr Cymru Welsh Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Caldicot water leak or flooding

Caldicot water problems might include anything from a burst water main or flooding, to a leak in your Caldicot home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Caldicot property, you need to do one of the following as quickly as you can:

  1. Call Dwr Cymru Welsh Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, visit the "report a leak" page on the Dwr Cymru Welsh Water website and fill in the form to report the problem.

Why does the water in Caldicot taste strange?

If you notice a change in taste or smell with your Caldicot water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Caldicot water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Caldicot water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Dwr Cymru Welsh Water on the contact details above.

Internet in Caldicot NP26

Caldicotinternet connected globe

The speed of your broadband connection at your Caldicot home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test your internet speed and see if it matches the average internet speed in Caldicot with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Caldicot Average Download Speed Caldicot Average Upload Speed
82.00 Mbps 13.40 Mbps
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The internet connection type you have can affect the speed you get at your home in Caldicot. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of UK households.

ADSL internet connections are the slowest, in parts of the UK that are more remote it's the only type of internet connection that's available.

Things to consider when searching for a broadband provider in Caldicot?

These days, the internet is as important as other essential utilities, perhaps more important. Which means picking a reliable provider for your internet might seem daunting at first. Worry not, we've covered four main points that you should consider when searching for a broadband provider in Caldicot.

Availability

The first thing you need to think about when searching for a broadband provider in Caldicot is what's available. Whilst many homes in Caldicot should have access to fibre or 'superfast' broadband connections, people outside a built-up area may have limited access to the type of connection.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH since developers often install the latest technology during construction.

Type of connection

How can I connect to the internet in Caldicot?

  • Fibre broadband
    • This is fastest connection that's currently available in Caldicot
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Caldicot homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Caldicot.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Caldicot.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Caldicot broadband cost

Caldicot broadband bill

Another important consideration is the monthly cost of broadband in Caldicot. You will see many broadband providers are offering a low priced offer especially for new customers, but the price can quickly increase. It's important to read the small print of the offer when you sign up for a internet connection in Caldicot. There are some providers that will increase the price you pay whilst you're in contract. We reported recently on the BT price hike which affects millions of BT customers.

Caldicot Broadband Reliability

How reliable the broadband is in Caldicot also needs consideration, with so many people that work from home on a part-time or full-time basis, having a reliable internet connection to keep up to date with work your work is a priority.

The times when we're not working we're watching movies online or gaming online which without a reliable broadband connection at your Caldicot home is going to be important.

Caldicot broadband customer support

Lastly, the technical support for your Caldicot internet connection is extremely important. Hopefully you shouldn't have to contact your broadband provider, but should the need to contact them arises a provider with excellent customer service that can deal with your problem quickly and efficiently is a strong plus when selecting an internet provider in Caldicot.

Broadband FAQ

Below we've answered some our the most common questions that customers in Caldicot ask about their broadband.

Broadband Frequently Asked Questions

Is the internet fast in Caldicot?

The average speed of broadband in Caldicot is:

Caldicot Average Download Speed Caldicot Average Upload Speed
82.00 Mbps 13.40 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Caldicot, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Caldicot property. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of UK home .

What broadband speed do I need?

That would depend on what you will be using the internet for. Check out the table below to find out the kind of broadband speed you should pick when signing up for broadband in Caldicot.

Usual Internet habits Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone area code for Caldicot

Corded telephone area code Caldicot

The landline area code, sometimes called the dialling code, for Caldicot is 01806. If you're calling somebody in Caldicot, and you are not in the same area, you should add 01806 before the number you're trying to call.

How much does an 01806 Caldicot call cost?

If you have a call plan with your mobile or landline tariff, the phone call is likely to be included in that tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have calls included in your tariff, you should ask your provider before you make the call to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity in Caldicot

Residents of Caldicot are able to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas is distributed and taken care of by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Caldicot home to the gas network and electricity grid.

Most of the time you won't need to contact the Caldicot distribution network operator, but should you ever need to, you can quickly find out which DNO covers Caldicot in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Caldicot

The electricity distribution network operator for Caldicot is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplieswales@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Caldicot

There are no power plants within a 10 mile radius of Caldicot.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Municipalities Near Caldicot

Perhaps you're wondering which towns and cities are nearby Caldicot, in the table below you can see the five closest municipalities to Caldicot.

Closest five municipalities to Caldicot
Municipality Distance from Caldicot
Magor -
Maindee 5.14 miles
Beechwood 5.14 miles
St. Julians 5.14 miles