Your Complete Guide to Utilities in Cwmbran

Are you moving and want to know more about Cwmbran? Our utilities guide to Cwmbran will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Cwmbran water and sewerage. Keep reading to learn everything about utilities in Cwmbran.

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About Cwmbran, Torfaen

Cwmbran NP44 has a population of 46,915 and is located in the county of Torfaen. Torfaen has a population of 93,049 people.

Who supplies my water in Cwmbran?

Cwmbran water services are provided by Dwr Cymru Welsh Water. Here are the main contact numbers for Dwr Cymru Welsh Water:

Getting in touch with your water supplier for Cwmbran

Speaking to an advisor at Dwr Cymru Welsh Water is one of many contact methods to deal with your Cwmbran water problems.

Below, you can find the principal contact numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water contact number Dwr Cymru Welsh Water Emergency contact number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365

Write to Dwr Cymru Welsh Water

Additionally, you can communicate with Dwr Cymru Welsh Water, by composing a letter or sending an email. You can also submit your request on the Dwr Cymru Welsh Water website.

Customer that want to post a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you would like to email Dwr Cymru Welsh Water, you must use the following email address:

Dwr Cymru Welsh Water Email Address
[email protected]
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Cost of water in Cwmbran

Water bill in Cwmbran

Water rates in Cwmbran depend on whether your home has a water meter or not. It's easy to find out if your Cwmbran water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Cwmbran water rates will have a meter number listed on their water bills.

Metered Customers in Cwmbran

Customers with a water meter at their Cwmbran home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. Whilst the variable charges cover the consumption at your Cwmbran home.

Unmetered Customers in Cwmbran

Customers who don't have a meter at their Cwmbran home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your Cwmbran home.

Water rates for unmetered customers in Cwmbran is going to be based on the rateable value of your home. The rateable value of your Cwmbran water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, having a water meter installed at your Cwmbran may save you money.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Cwmbran?

The average water bill Cwmbran residents are charged is £15.17 monthly, which works out at £182 per year.

How do I pay my Cwmbran water bill?

First, you must sign up and register with Dwr Cymru Welsh Water. After you register your details with Dwr Cymru Welsh Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Cwmbran bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Dwr Cymru Welsh Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Cwmbran?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Cwmbran NP44, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Cwmbran Water Frequently Asked Questions

Below we have answered some common questions that customers in Cwmbran have about their water supply.

Frequently Asked Questions About Water in Cwmbran

Is water from the tap in Cwmbran safe to drink?

Yes! The tap water is safe to drink in Cwmbran. You can rest assured that Cwmbran water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Cwmbran water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Cwmbran water to make it drinkable.

Where does the water in Cwmbran come from?

There are three main sources of water that supply Cwmbran:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Cwmbran

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Cwmbran is less than 60ppm, that makes the water hardness in in Cwmbran is rated as soft water.

What does this mean?

The clean water supply to your home in Cwmbran contains a minimal level of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. There should also be less limescale in your appliances meaning they should not break down as often.

Selectra recommends

Water softener isn't needed at your home in Cwmbran.

Cwmbran No Water

If you have no water in your Cwmbran home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Cwmbran.

If there is no water at your Cwmbran home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Cwmbran.

If your home has no cold water, not even a trickle, contact Dwr Cymru Welsh Water for assistance. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Dwr Cymru Welsh Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Dwr Cymru Welsh Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

Cwmbran water leak or flooding

Cwmbran water problems could be anything from a leak, a burst water main, or flooding in your Cwmbran home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Cwmbran property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Dwr Cymru Welsh Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the Dwr Cymru Welsh Water website and complete the online form to report the issue.

Why does the water in Cwmbran taste strange?

If you find the taste or smell is different with your Cwmbran water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Cwmbran water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Cwmbran water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Dwr Cymru Welsh Water on the contact details above.

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Broadband in Cwmbran NP44

Cwmbraninternet connected globe

The speed of your internet connection at your Cwmbran home can vary depending on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test your internet speed and see if it matches the average connection speed for Cwmbran with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Cwmbran Average Download Speed Cwmbran Average Upload Speed
50.10 Mbps 11.40 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in Cwmbran. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in parts of the UK that are more remote it's the only type of internet connection available.

What should you consider when searching for a broadband provider in Cwmbran?

These days, the internet is as important as other essential utilities, some people might consider it the most important. So picking the right internet provider can be unnerving. Worry not, we've listed the four important points to think about when searching for a broadband provider in Cwmbran.

Availability

The first thing you need to think about whilst searching for a broadband provider in Cwmbran is the availability. The majority of homes in Cwmbran can take advantage of superfast' or fibre connections, people outside a built-up area may have limited access to the type of connection.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Cwmbran?

  • Fibre broadband
    • This is the fastest available internet connection in Cwmbran
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Cwmbran homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Cwmbran.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Cwmbran.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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Cwmbran broadband cost

Cwmbran broadband bill

Another important consideration is the monthly cost of broadband in Cwmbran. There are many providers offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. It's important to read the small print of the offer before you commit to a internet service in Cwmbran. Some providers may even increase the price during the initial contract period. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Cwmbran Broadband Reliability

The reliability of the broadband connection is in Cwmbran must also be considered, with many of us working from home either full-time or part-time, having a reliable internet connection to do your work can be extremely important.

The times when we're not working we're watching movies online or gaming online meaning without an internet connection that's reliable at your Cwmbran home will be an important thing to consider.

Cwmbran broadband customer support

Lastly, the customer support of your Cwmbran broadband internet is of utmost importance. Hopefully you shouldn't have to contact the internet service provider you choose, but if you ever do need to speak to them a provider with excellent customer service that is able to solve your issue in a fast and efficient manner is definitely something worth considering when you choose a broadband provider in Cwmbran.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Cwmbran ask about their broadband.

Broadband Frequently Asked Questions

Is the internet fast in Cwmbran?

The average internet speed in Cwmbran is:

Cwmbran Average Download Speed Cwmbran Average Upload Speed
50.10 Mbps 11.40 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Cwmbran, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Cwmbran house. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of houses in the UK .

How fast internet should my internet be?

That will be dependant on what kind of internet user you are. Check out the table below for a general idea the kind of broadband speed you should pick when signing up for broadband in Cwmbran.

Main internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

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What's the telephone dialling code of Cwmbran

Corded telephone area code Cwmbran

The landline area code, sometimes called the dialling code, for Cwmbran is 01806. If you call someone in Cwmbran, and you are in a different area, you should add 01806 before the number you're trying to call.

How much does an 01806 Cwmbran call cost?

If you have calls included with your landline or mobile, the phone call is likely to be included with your tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have inclusive calls, you should ask your provider before calling to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Gas and Electricity in Cwmbran

Residents of Cwmbran are able to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the gas and electricity is going to be distributed and taken care of by the network operator for the region.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Cwmbran home to the gas and electricity networks.

More often than not you won't need to speak to the Cwmbran distribution network operator, but should the need arise, you can quickly find out which DNO covers Cwmbran right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Cwmbran

The electricity distribution network operator for Cwmbran is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email [email protected]
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea
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There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Cwmbran

There are no power plants within a 10 mile radius of Cwmbran.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Municipalities Close By Cwmbran

You might be wondering which municipalities are nearby Cwmbran, we've found the closest five municipalities to Cwmbran.

Closest five municipalities to Cwmbran
Municipality Distance from Cwmbran
Langstone 1.39 miles
Llanwern 1.39 miles
Llandegveth 1.39 miles