Utilities in <u>Derwen Fawr

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A Complete Guide to Utilities in Derwen Fawr

If you just moved and have some questions about Derwen Fawr? Our comprehensive utilities guide to Derwen Fawr will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Derwen Fawr water and sewerage. Keep reading to learn everything about utilities in Derwen Fawr.

About Derwen Fawr, Swansea

Derwen Fawr SA2 has a population of 14,301 and is located in the county of Swansea. Swansea has a population of 246,217 people.

Who supplies my water in Derwen Fawr?

Derwen Fawr water utilities are supplied by Dwr Cymru Welsh Water. In the table below are the contact numbers for Dwr Cymru Welsh Water:

How to get in touch with the water supplier in Derwen Fawr

Calling a phone number for Dwr Cymru Welsh Water is one of many options to talk about your Derwen Fawr water problems.

Below, you can find the principal phone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water phone number Dwr Cymru Welsh Water Emergency phone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to Dwr Cymru Welsh Water

You can also write to Dwr Cymru Welsh Water, either by email or with a letter in the post. You can also submit your request on the Dwr Cymru Welsh Water website.

If you prefer to write a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you would like to email Dwr Cymru Welsh Water, you should use the following email address:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Cost of water in Derwen Fawr

Water bill in Derwen Fawr

Water rates in Derwen Fawr depend on whether your home has a water meter or not. You can easily check if your Derwen Fawr water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Derwen Fawr water rates will have a meter number listed on their water bills.

Metered Customers in Derwen Fawr

Customers with a water meter at their Derwen Fawr home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. While the variable charges cover the usage at your Derwen Fawr home.

Unmetered Customers in Derwen Fawr

Customers who don't have a meter at their Derwen Fawr home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Derwen Fawr home.

As an unmetered customer, the rate you pay for water in Derwen Fawr will be based on the rateable value of your home. The rateable value part of your Derwen Fawr water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, having a water meter installed at your Derwen Fawr could be cheaper.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Derwen Fawr?

The average water bill Derwen Fawr residents are charged is £15.17 each month, that's £182 per year.

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How do I pay my Derwen Fawr water bill?

First, you must sign up and register with Dwr Cymru Welsh Water. Once you've registered an account with Dwr Cymru Welsh Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Derwen Fawr bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Dwr Cymru Welsh Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Derwen Fawr?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Derwen Fawr SA2, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Derwen Fawr Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Derwen Fawr have about their water supply.

Frequently Asked Questions About Water in Derwen Fawr

Is tap water in Derwen Fawr safe to drink?

Yes! It's safe to drink the tap water in Derwen Fawr. You can rest assured that Derwen Fawr water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Derwen Fawr water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Derwen Fawr water to make it drinkable.

Where does the water in Derwen Fawr come from?

There are three main sources of water that supply Derwen Fawr:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Derwen Fawr

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Derwen Fawr is fewer than 60ppm, that makes the water hardness in in Derwen Fawr is rated as soft water.

What does this mean?

The water supply to your home in Derwen Fawr contains low levels of minerals that cause hard water. soft water means your clothes should be softer after washing, and your appliances more efficient. You might also notice less limescale build-up in your appliances meaning they should not break down as often.

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You shouldn't need to use a water softener at your home in Derwen Fawr.

Derwen Fawr No Water

If you have no water in your Derwen Fawr home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Derwen Fawr.

If there is no water at your Derwen Fawr home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Derwen Fawr.

If you don't have any cold water, not even a trickle, contact Dwr Cymru Welsh Water for assistance. You can also try the following:

  1. Look at the "In Your Area" sections on the Dwr Cymru Welsh Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Dwr Cymru Welsh Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Derwen Fawr water leak or flooding

Derwen Fawr water problems can include anything from flooding or a leak, to a burst water main in your Derwen Fawr home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Derwen Fawr property, you must do one of the following as soon as possible:

  1. Call Dwr Cymru Welsh Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the Dwr Cymru Welsh Water website and complete the online form to report the issue.

Why does the water in Derwen Fawr taste strange?

If you find the taste or smell is different with your Derwen Fawr water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Derwen Fawr water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Derwen Fawr water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Dwr Cymru Welsh Water via the contact channels listed above.

Broadband in Derwen Fawr SA2

Derwen Fawrinternet connected globe

The speed of your broadband connection at your Derwen Fawr home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test your internet speed and see how it compares to the average internet speed in Derwen Fawr with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Derwen Fawr Average Download Speed Derwen Fawr Average Upload Speed
86.70 Mbps 16.90 Mbps
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The internet connection type you have can have an effect on the speed you get in Derwen Fawr. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

ADSL internet connections are the slowest, but for some customers in remote areas it is the only means of connection currently available.

What should you consider when choosing an internet provider in Derwen Fawr?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. Which means picking a reliable provider for your internet might seem daunting at first. Worry not, we've covered four main points to think about when choosing an internet provider in Derwen Fawr.

Availability

The first thing to consider whilst choosing an internet provider in Derwen Fawr is the availability. Most homes in Derwen Fawr should have access to fibre or 'superfast' connections, people outside a built-up area may have limited access to the type of connection.

That being said, homes that have been built recently should be able to enjoy access to the FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Derwen Fawr?

  • Fibre broadband
    • This is the fastest type of connection you can get in Derwen Fawr
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Derwen Fawr homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Derwen Fawr.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Derwen Fawr.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Derwen Fawr broadband price

Derwen Fawr broadband bill

You also need to consider how much it costs for the broadband in Derwen Fawr. There are many providers offering a low priced offer especially for new customers, but the price is often for a limited period. It's important to read the terms and conditions of the deal when you sign up for a broadband connection in Derwen Fawr. There are some providers that will increase the price you pay whilst you're in contract. We reported recently on the BT price hike which affects millions of BT customers.

Derwen Fawr Broadband Reliability

The reliability of broadband in Derwen Fawr also needs consideration, with many of us working from home full-time or just a few days per week, we need to have a reliable internet connection to do your work is a priority.

Then in our freetime we're streaming movies or playing online games with friends that without a reliable internet connection for your Derwen Fawr home will be an important thing to consider.

Derwen Fawr broadband technical support

Finally, the customer support of your Derwen Fawr internet connection is extremely important. Hopefully you shouldn't have to contact your broadband provider, but if you ever do need to speak to them then having solid customer service that is able to solve your issue in a fast and efficient manner should be considered when selecting an internet provider in Derwen Fawr.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Derwen Fawr ask about their broadband.

Broadband Frequently Asked Questions

How fast is the broadband in Derwen Fawr?

The average speed of broadband in Derwen Fawr is:

Derwen Fawr Average Download Speed Derwen Fawr Average Upload Speed
86.70 Mbps 16.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in Derwen Fawr, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Derwen Fawr house. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of houses in the UK .

How fast internet should my internet be?

That would depend on what kind of internet user you are. Check out the table below for a general idea which speed you should take for a broadband service in Derwen Fawr.

Main internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the landline area code in Derwen Fawr

Corded telephone area code Derwen Fawr

The telephone dialling code, sometimes called the area code, for Derwen Fawr is 01792. If you call someone in Derwen Fawr, and you are not in the same area, you will need to add 01792 to the number you're calling.

How much does an 01792 Derwen Fawr call cost?

If calls are included with your landline or mobile, the cost of the call will probably be included with your tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have inclusive calls, please check with your provider before calling to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Derwen Fawr

Residents of Derwen Fawr can choose their gas and electricity supplier, but regardless of which supplier they choose, the gas and electricity is going to be distributed and taken care of by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your Derwen Fawr home to the gas network and electricity grid.

In many cases you won't need to contact the Derwen Fawr distribution network operator, but should the need arise, you can quickly find out which DNO covers Derwen Fawr below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Derwen Fawr

The electricity distribution network operator for Derwen Fawr is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplieswales@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Derwen Fawr

There are no power plants within a 10 mile radius of Derwen Fawr.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Near Derwen Fawr

Perhaps you're wondering which towns and cities are nearby Derwen Fawr, in the table below you can see the closest five municipalities to Derwen Fawr.