Your Complete Guide to Utilities in Ebbw Vale

If you've moved and have questions about Ebbw Vale? Our complete guide to utilities in Ebbw Vale is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Ebbw Vale water and sewerage. Keep reading to learn everything about utilities in Ebbw Vale.

The AA Car Insurance Logo

Renewing Your Car Insurance?

Find out if The AA can save your money on your car insurace

About Ebbw Vale, Blaenau Gwent

Ebbw Vale NP23 has a population of 18,095 and is located in the county of Blaenau Gwent. Blaenau Gwent has a population of 69,713 people.

Who supplies my water in Ebbw Vale?

Ebbw Vale water utilities are supplied by Dwr Cymru Welsh Water. In the table below are the contact numbers for Dwr Cymru Welsh Water:

Getting in touch with your water supplier for Ebbw Vale

Ringing a contact number for Dwr Cymru Welsh Water is just one method of contact to discuss your Ebbw Vale water issues.

In the table below you will find the contact numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water telephone number Dwr Cymru Welsh Water Emergency telephone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365

Write to Dwr Cymru Welsh Water

Additionally, you can communicate with Dwr Cymru Welsh Water, either by email or with a letter in the post. You can even send your message through the Dwr Cymru Welsh Water website.

Customer that want to post a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you want to email Dwr Cymru Welsh Water, you must use the following email address:

Dwr Cymru Welsh Water Email Address
[email protected]
EDF Energy Logo

Need a Better Deal on Gas and Electric?

Find out how much you can save with EDF Energy today

Water rates in Ebbw Vale

Water bill in Ebbw Vale

Water rates in Ebbw Vale depend on whether your home has a water meter or not. You can easily find out whether your Ebbw Vale water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Ebbw Vale water rates will have a meter number listed on their water bills.

Metered Customers in Ebbw Vale

Customers who have a water meter installed at their Ebbw Vale property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. While the variable charges cover the usage at your Ebbw Vale home.

Unmetered Customers in Ebbw Vale

Customers that don't have a water meter at their Ebbw Vale home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Ebbw Vale home.

The rate unmetered customers pay for water in Ebbw Vale is based on the rateable value of your home. The rateable value calculation of your Ebbw Vale water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, installing a water meter at your Ebbw Vale may save you money.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Ebbw Vale?

The average water bill Ebbw Vale residents are charged is £15.17 monthly, which works out at £182 a year.

How do I pay my Ebbw Vale water bill?

First, you must sign up and register with Dwr Cymru Welsh Water. After you've registered with Dwr Cymru Welsh Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Ebbw Vale bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Dwr Cymru Welsh Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Ebbw Vale?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Ebbw Vale NP23, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Ebbw Vale Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Ebbw Vale have about their water supply.

Frequently Asked Questions About Water in Ebbw Vale

Is tap water in Ebbw Vale safe to drink?

Yes! You can drink the tap water in Ebbw Vale. You can rest assured that Ebbw Vale water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Ebbw Vale water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Ebbw Vale water to make it drinkable.

Where does the water in Ebbw Vale come from?

There are three main sources of water that supply Ebbw Vale:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Ebbw Vale

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Ebbw Vale is fewer than 60ppm, that means the water hardness in in Ebbw Vale is rated as soft water.

What does this mean?

The clean water supply to your home in Ebbw Vale contains just trace amounts of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. It also means less limescale build-up in your home appliances which extends their lifespan.

Selectra recommends

You don't need to add a water softener to the water in Ebbw Vale.

Ebbw Vale No Water

If you don't have any running water in your Ebbw Vale home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Ebbw Vale.

If there is no water at your Ebbw Vale home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Ebbw Vale.

If you don't have any cold water, not even a trickle, contact Dwr Cymru Welsh Water for help. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Dwr Cymru Welsh Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Dwr Cymru Welsh Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Ebbw Vale water leak or flooding

Ebbw Vale water problems might include anything from a burst water main or flooding, to a leak in your Ebbw Vale home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you notice a water leak or flooding outside your Ebbw Vale property, you must do one of the following as soon as possible:

  1. Call Dwr Cymru Welsh Water regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the Dwr Cymru Welsh Water website and complete the online form to report the issue.

Why does the water in Ebbw Vale taste strange?

If you notice a change in taste or smell with your Ebbw Vale water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Ebbw Vale water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Ebbw Vale water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Dwr Cymru Welsh Water using the contact information above.

TalkTalk Logo

Need a New Broadband Deal?

Get TalkTalk today for fast and cheap fibre broadband

Broadband in Ebbw Vale NP23

Ebbw Valeinternet connected globe

The broadband speed you get at your Ebbw Vale home can vary depending on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test how fast your internet is and find out how it compares to the average connection speed for Ebbw Vale with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Ebbw Vale Average Download Speed Ebbw Vale Average Upload Speed
33.70 Mbps 7.70 Mbps
John Lewis Broadband	
 Logo

Get Broadband From John Lewis

Broadband and phone deals from your favourite department store

The internet connection type you have can affect your download and upload speed in Ebbw Vale. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK this type of connection is the only one that's available.

Things to consider when picking a broadband provider in Ebbw Vale?

These days, the internet is as important as other essential utilities, maybe even more important. So picking the right internet provider might seem daunting at first. To ease the pressure, we've listed the four important points that you should consider when picking a broadband provider in Ebbw Vale.

Availability

The first thing you need to think about when picking a broadband provider in Ebbw Vale is the availability. Whilst many homes in Ebbw Vale can take advantage of fibre or 'superfast' connections, those living in rural homes could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Ebbw Vale?

  • Fibre broadband
    • This is the fastest type of connection you can get in Ebbw Vale
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Ebbw Vale homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Ebbw Vale.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Ebbw Vale.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
Vodafone UK Logo

Bundle Mobile, Broadband and TV

Get Vodafone and simplify your bills with these great value offers

broadband connections options

Ebbw Vale broadband cost

Ebbw Vale broadband bill

You also need to consider the price you pay for broadband in Ebbw Vale. There are many providers offering a low cost deal for new customers, however you might find the rate suddenly goes up. We recommend you double check the fine print of the deal before you commit to a internet service in Ebbw Vale. Some providers will raise the price even before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

Ebbw Vale Broadband Reliability

The reliability of broadband in Ebbw Vale also needs consideration, with many people working from home full-time or just a few days per week, we need to have a reliable internet connection to stay in touch with work can be extremely important.

When we're relaxing we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Ebbw Vale home is going to be important.

Ebbw Vale broadband customer service

Lastly, the customer service of your Ebbw Vale broadband internet is extremely important. You might never need to contact the internet service provider you choose, but should the need to contact them arises a provider with excellent customer service that can deal with your problem in a fast and efficient manner is a strong plus when you choose a broadband provider in Ebbw Vale.

[YAML_telecoms_alldeals_intext_cta1]

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Ebbw Vale have about their internet connection.

Broadband Internet FAQs

Is the internet fast in Ebbw Vale?

The average speed of broadband in Ebbw Vale is:

Ebbw Vale Average Download Speed Ebbw Vale Average Upload Speed
33.70 Mbps 7.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Ebbw Vale, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Ebbw Vale home. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of houses in the UK .

What speed internet is best for me?

That will be dependant on what you will be using the internet for. Take a look at this table for a general idea what sort of download speed you should pick for a broadband service in Ebbw Vale.

Main internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

BT Broadband & Mobile Logo

Looking for Great Value Broadband?

Get a BT ultrafast fibre broadband deal today and bundle your TV

What's the landline area code in Ebbw Vale

Corded telephone area code Ebbw Vale

The telephone dialling code, sometimes called the area code, for Ebbw Vale is 01806. When making a call to someone in Ebbw Vale, and you are in a different area, you must add 01806 to the number you'd like to call.

How much does an 01806 Ebbw Vale call cost?

If you have a call plan with your mobile or landline tariff, then the call cost is likely to be included as part of your tariff. If calls are not included with your tariff, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are uncertain whether you have calls included in your tariff, you should ask your provider before you make the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Ebbw Vale

People living in Ebbw Vale are able to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the gas and electricity is going to be maintained and supplied by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Ebbw Vale home to the gas network and electricity grid.

In many cases you won't need to contact the Ebbw Vale distribution network operator, but if you do, you can find the distribution network operator for Ebbw Vale right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Ebbw Vale

The electricity distribution network operator for Ebbw Vale is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email [email protected]
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea
ShellEnergy Logo

Looking For Cheaper Gas and Electric?

Switch to Shell Energy and pay less for your gas and electric

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Ebbw Vale

There are no power plants within a 10 mile radius of Ebbw Vale.

EDF Energy Logo

Need a Better Deal on Gas and Electric?

Find out how much you can save with EDF Energy today

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Close By Ebbw Vale

Perhaps you're wondering which towns and cities are within reach of Ebbw Vale, we've found the five closest municipalities to Ebbw Vale.

Closest five municipalities to Ebbw Vale
Municipality Distance from Ebbw Vale
Crickhowell 4.49 miles
Tredegar 4.61 miles
Rhymney 4.61 miles
Abertillery 4.78 miles
New Tredegar 5.24 miles