Utilities in <u>Felindre

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Your Complete Guide to Utilities in Felindre

If you've moved and have questions about Felindre? Our utilities guide to Felindre is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Felindre water and sewerage. Keep reading to learn everything about utilities in Felindre.

About Felindre, Swansea

Felindre SA5 is located in the county of Swansea. Swansea has a population of 246,217 people.

Who supplies my water in Felindre?

Felindre water services are supplied by Dwr Cymru Welsh Water. Here are the main contact numbers for Dwr Cymru Welsh Water:

How to get in touch with the water supplier in Felindre

Speaking to an advisor at Dwr Cymru Welsh Water is just one method of contact to deal with your Felindre water issues.

In the table below you will find the phone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water contact number Dwr Cymru Welsh Water Emergency contact number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to Dwr Cymru Welsh Water

You can also write to Dwr Cymru Welsh Water, you have the choice of posting a letter or sending an email. You can also submit your request on the Dwr Cymru Welsh Water website.

If you prefer to write a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

Customers that would rather email Dwr Cymru Welsh Water, you can use the email address below:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Cost of water in Felindre

Water bill in Felindre

Water rates in Felindre depend on whether your home has a water meter or not. You can easily check if your Felindre water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Felindre water rates will have a meter number listed on their water bills.

Metered Customers in Felindre

Customers that have a water meter at their Felindre home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. While the variable charges cover the usage at your Felindre home.

Unmetered Customers in Felindre

Customers without a meter at their Felindre home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Felindre home.

The rate unmetered customers pay for water in Felindre will be based on the rateable value of your home. The rateable value of your Felindre water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, getting a water meter for your Felindre could be cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Felindre?

The average water bill Felindre residents are charged is £15.17 per month, which is £182 per year.

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How do I pay my Felindre water bill?

You will first need to register with Dwr Cymru Welsh Water. Once you've registered an account with Dwr Cymru Welsh Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Felindre bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Dwr Cymru Welsh Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Felindre?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Felindre SA5, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Felindre Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Felindre have about their water supply.

Frequently Asked Questions About Water in Felindre

Is water from the tap in Felindre safe to drink?

Yes! It's safe to drink the tap water in Felindre. You can rest assured that Felindre water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Felindre water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Felindre water to make it drinkable.

Where does the water in Felindre come from?

There are three main sources of water that supply Felindre:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Felindre

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Felindre is below 60ppm, that means the water hardness in in Felindre is rated as soft water.

What does this mean?

The water being supplied to your home in Felindre contains a minimal level of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances which extends their lifespan.

Selectra recommends

Water softener isn't needed at your home in Felindre.

Felindre No Water

If there isn't any running water in your Felindre home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Felindre.

If there is no water at your Felindre home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue will be with your home plumbing and not a problem affecting Felindre.

If you don't have any cold water, not even a trickle, contact Dwr Cymru Welsh Water for advice. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Dwr Cymru Welsh Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Dwr Cymru Welsh Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Felindre water leak or flooding

Felindre water problems might include anything from flooding or a leak, to a burst water main in your Felindre home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Felindre property, you must do one of the following as soon as possible:

  1. Ring Dwr Cymru Welsh Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Dwr Cymru Welsh Water website and fill in the form to report the problem.

Why does the water in Felindre taste strange?

If you find the taste or smell is different with your Felindre water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Felindre water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Felindre water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Dwr Cymru Welsh Water via the contact channels listed above.

Broadband Speed in Felindre SA5

Felindreinternet connected globe

The speed of your broadband connection at your Felindre home is dependant upon several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test how fast your internet is and see how it compares to the average broadband speed for Felindre with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Felindre Average Download Speed Felindre Average Upload Speed
86.70 Mbps 16.90 Mbps
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The type of internet connection you have can affect the speed you get at your home in Felindre. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote this type of connection is the only one available.

Things to consider when searching for a broadband provider in Felindre?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet could feel daunting. Worry not, we've covered four main points worth considering before searching for a broadband provider in Felindre.

Availability

The first point to bear in mind whilst searching for a broadband provider in Felindre is the availability. Most homes in Felindre can take advantage of fibre or 'superfast' connections, customers who live in a rural location may have limited access to the type of connection.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Felindre?

  • Fibre broadband
    • This is fastest connection that's currently available in Felindre
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Felindre homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of Felindre.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Felindre.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Felindre broadband price

Felindre broadband bill

You also need to consider how much it costs for the broadband in Felindre. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price is often for a limited period. We recommend you double check the terms and conditions of the deal before you sign up to a internet service in Felindre. Some providers may even increase the price whilst you're in contract. In the news recently, there was a BT price hike which affects millions of BT customers.

Felindre Broadband Reliability

The reliability of broadband in Felindre should also be considered, with so many people that work from home either full-time or part-time, knowing you have a reliable broadband connection to stay in touch with work is really important.

The times when we're not working we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Felindre home is going to be important.

Felindre broadband customer support

Finally, the customer service of your Felindre internet connection is really important. Hopefully you shouldn't have to contact your broadband provider, however, if you have an issue and need to get in touch with them a high level of customer support that is able to solve your issue in a fast and efficient manner should be considered when you choose a broadband provider in Felindre.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Felindre have about broadband internet.

Broadband Frequently Asked Questions

Is the internet fast in Felindre?

The average speed of broadband in Felindre is:

Felindre Average Download Speed Felindre Average Upload Speed
86.70 Mbps 16.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Felindre, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Felindre home. This means it's very fast and extremely reliable. At present, 31.83% of UK home .

What speed internet is best for me?

It really does depend on what kind of internet user you are. Check out the table below for a general idea the kind of broadband speed you should take for a broadband service in Felindre.

Frequent internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone dialling code of Felindre

Corded telephone area code Felindre

The telephone area code, sometimes called the landline dialling code, for Felindre is 01806. When making a call to someone in Felindre, and you're located in a different region, you should add 01806 to the number you'd like to call.

How much does an 01806 Felindre call cost?

If you have calls included with your mobile or landline tariff, the phone call will probably be included as part of your tariff. If you don't have an included calls tariff, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have a plan that includes calls, we recommend getting in touch with your provider before calling to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Felindre

Residents of Felindre are able to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas is supplied and maintained by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Felindre home to the gas and electricity networks.

In many cases you will never need to ever contact the Felindre distribution network operator, but if you do, you can easily find out which DNO is responsible for Felindre below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Felindre

The electricity distribution network operator for Felindre is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplieswales@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Felindre

There are no power plants within a 10 mile radius of Felindre.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Near Felindre

If you've ever wondered which municipalities are nearby Felindre, in the table below you can see the five nearest towns and cities to Felindre.

Closest five municipalities to Felindre
Municipality Distance from Felindre
Killay 1.63 miles
Sketty 1.63 miles
Tycoch 1.63 miles
Hendrefoilan 1.63 miles
Glanmor 1.63 miles